An image forming device including an image former, a primary controller, a secondary controller, one or more sensors, an interface, and a writer. The image former executes image forming processing to form an image on a sheet. The primary controller instructs the secondary controller to control the image former to execute the image forming processing. Each sensor detects a state of the image former and outputs sensor data to the secondary controller. The interface can be connected to a storage medium. The secondary controller generates diagnostic data based on the sensor data. The writer writes the diagnostic data to the storage medium via the interface. The diagnostic data is used by a diagnostic server to perform failure diagnostics and life prediction pertaining to the image forming device, after transfer to the diagnostic server via a transfer device when the storage medium is mounted to the transfer device.

An image forming apparatus includes: an image forming unit that performs image forming processing on a recording sheet; a primary central processing unit (CPU) and a secondary CPU, where the primary CPU receives a job externally and instructs the secondary CPU to monitor and control the image forming unit to perform the image forming processing; sensors that sense a state of the image forming unit and output sensor data indicating the state of the image forming unit, a first transceiver; and a second transceiver. The secondary CPU monitors the sensor data to generate diagnostic data. The first transceiver performs duplex communication with the primary CPU to send and receive data other than the diagnostic data. The second transceiver sends the diagnostic data to the diagnostic server without relaying via the primary CPU.

A diagnostic apparatus includes a first acquiring unit that acquires sound information, a second acquiring unit that acquires operation information indicating a component in operation among a plurality of components of an analysis target apparatus, and a display unit that, when the acquired sound information is reproduced, displays operating states of the plurality of components at the time point when the reproduced sound is acquired, using the operation information.

An image forming apparatus manages restart setting information that defines settings related to restarting of remote connection with a computer, controls remote connection, and changes the restart setting information according to an instruction. When remote connection is terminated as a result of a function that terminates remote connection being executed, if the restart setting information includes a setting for automatically restarting remote connection, remote connection is automatically restarted and, if the restart setting information includes a setting for not automatically restarting remote connection, remote connection is not automatically restarted.

An information processing terminal capable of communicating with a server, the information processing terminal including: a request unit configured to request a server to acquire first information that have been displayed on a display screen of a printer capable of communicating with the server; an acquisition unit configured to acquire the first information from the server based on a request from the request unit; and a display control unit configured to control a display unit to display the first information acquired by the acquisition unit.

A disclosed example is a server residing on a first network. The server has an observer. The observer receives observational data from a media processing device residing on a second network via a first persistent connection between the media processing device and the server. The observer provides, via the first persistent connection, a configuration file to the media processing device that defines a type of the observational data to be collected by the media processing device. The observer is prevented from communicating an operational instruction to the media processing device. The operational instruction is to control media processing hardware of the media processing device.

Systems and methods for managing print services for a customer are described herein. In one example, managing print services for a customer comprises receiving contract data of a managed print services (MPS) contract and collecting device details related to customer devices of the customer. Further, for each of the customer devices, at least one service program to which the customer device is entitled is identified based on the received contract data and the collected device details.

A disclosed example is a server residing on a first network. The server has an observer. The observer receives observational data from a media processing device residing on a second network via a first persistent connection between the media processing device and the server. The observer provides, via the first persistent connection, a configuration file to the media processing device that defines a type of the observational data to be collected by the media processing device. The observer is prevented from communicating an operational instruction to the media processing device. The operational instruction is to control media processing hardware of the media processing device.

An information processing apparatus includes the device image processor being configured to receive the plurality of device image definitions and the plurality of device offset information definitions from the device image module, read, from the device configuration definition, a plurality of device image parts defined by the plurality of received device image definitions, respectively, arrange the plurality of read device image parts on a plurality of offset positions defined by the plurality of received device offset information definitions, respectively, to thereby generate a composite image, the composite image showing a status where the one or more devices and the recommended device are attached to the image forming apparatus, and cause the software executing module to display the composite image on the display device.

The present disclosure relates to formulation and implementation of rules associated with printing devices. One example embodiment includes a method. The method includes monitoring, by a computing device, events associated with one or more printing devices. The method also includes identifying, by the computing device, a correlation between a first event type of the monitored events and a second event type of the monitored events. Further, the method includes formulating, by the computing device, a rule based on the correlation. According to the rule, when the first event type occurs, the computing device causes the second event type to occur in response. In addition, the method includes receiving, by the computing device, an indication that the rule should be implemented on the one or more printing devices. The method further includes implementing, by the computing device, the rule on the one or more printing devices.