A server device includes communication means, information storage means, and output means. The communication means communicates with an information processing device that includes a display unit for displaying a symbol and a sending unit for sending information relating to the failure of the own device. The information storage means stores the information relating to the failure sent from the information process device. The output means outputs information relating to the failure stored in an access destination specified by the symbol to a user terminal that reads the symbol.

A maintenance support device includes a memory that stores data of a maintenance manual that describes a first maintenance work to be performed to resolve a failure of an image processing apparatus, and a processor configured to acquire, and store in the memory, work result information corresponding to a second maintenance work that has been performed to resolve the failure of the image processing apparatus, and generate additional information based on the acquired work result information and store in the memory the additional information in association with the data of the maintenance manual.

An image forming device including an image former, a primary controller, a secondary controller, one or more sensors, an interface, and a writer. The image former executes image forming processing to form an image on a sheet. The primary controller instructs the secondary controller to control the image former to execute the image forming processing. Each sensor detects a state of the image former and outputs sensor data to the secondary controller. The interface can be connected to a storage medium. The secondary controller generates diagnostic data based on the sensor data. The writer writes the diagnostic data to the storage medium via the interface. The diagnostic data is used by a diagnostic server to perform failure diagnostics and life prediction pertaining to the image forming device, after transfer to the diagnostic server via a transfer device when the storage medium is mounted to the transfer device.

An image reading device including a reading transmission function of transmitting read data, generated by reading an original document, to a storage destination for storing the read data, the storage destination being included in an external device, the image reading device including a control unit configured to execute a communication test for determining whether communication with the storage destination is successfully performed, wherein the control unit includes a manual test mode for starting the communication test in response to an execution instruction of the communication test from a user and an automatic test mode for starting the communication test when a starting condition for starting the communication test is satisfied.

An information processing apparatus includes a processor configured to: acquire a result of diagnosis of one image forming apparatus made on a basis of a result of reading of a recording medium on which an image has been formed by the one image forming apparatus and that has been read by another image forming apparatus having an image reading function; acquire other apparatus information, which is information concerning the other image forming apparatus; and generate a screen including both of the result of the diagnosis and the other apparatus information.

An image forming apparatus that forms an image on a recording medium includes: an image former that forms an image on a recording medium; an image reader that reads an image formed on a recording medium; an adjuster that adjusts the image former on a basis of a reading result obtained by the image reader by reading an image formed on a recording medium by the image former; and a processor configured to output, to an external apparatus used for diagnosis of the image forming apparatus, the reading result of the image formed on the recording medium by the image former when adjustment is performed by the adjuster.

An information processing apparatus includes a processor configured to: acquire a read image resulting from reading a recording medium where a diagnostic image to be used to diagnose an image forming apparatus is formed; acquire, from the read image, an image read portion of the recording medium from which the diagnostic image is read and one specific portion of a non-formation read portion, the non-formation read portion resulting from reading a non-formation portion of the recording medium where the diagnostic image is not formed; and output the image read portion and the one specific portion.

An image forming apparatus includes a processor configured to: acquire group information about a group to which a user who has issued an instruction for performing a process belongs; acquire setting information specifying settings for processing regarding image and history information in which image information indicating content of target image data for which the process is performed and history information about the process are recorded in association with each other, the setting information being associated with the group identified based on the acquired group information, from an external apparatus; and perform, after performing the process instructed by the user, the processing regarding the image and history information in accordance with the settings specified in the acquired setting information.

In an operation assistance system, an operation assistance method, and a computer-readable recording medium recording an operation assistance program, each of which assists with making an operation setting of an image forming apparatus by using a mobile communication terminal, the mobile communication terminal wirelessly communicates with the image forming apparatus, and at least two types of setting items among plural types of the setting items for the image forming apparatus are simultaneously set by a single touch operation on an operation screen of the mobile communication terminal.

A maintenance support system includes a network interface, a memory, and a processor configured to, upon receipt of first information indicating a status of a first apparatus via the network interface, store the first information in the memory, upon receipt of second information indicating a status of a second apparatus via the network interface, store the second information in the memory, and determine a priority of on-site maintenance between the first and second apparatuses based on the first and second information stored in the memory.