In an image forming apparatus, an event detection unit detects occurrence of an event which requires replacement of a part, a notification unit notifies guidance for replacing the part if the event detection unit detects occurrence of the event, and a control unit ends a notification of the guidance using, as conditions, a case in which a cover open to perform the replacement is set in a closed state and a case in which an input of an instruction that the replacement has completed is accepted.

A system and method for paper jam prediction includes a processor, memory and a network interface. Ongoing paper jam data is received from an identified, networked multifunction peripheral. Service call data for the multifunction peripheral indicative of prior service calls is stored in the memory. A sampling window of the paper jam data prior to a service call date is defined and a point in the sampling window when no symptoms of a forthcoming paper jam were present is determined so as to define a prediction window. A relationship between paper jam data in the prediction window of the sampling window and paper jam data outside the prediction window in the sampling window is determined and incoming paper jam data is monitored relative to the relationship data. A paper jam warning is generated when monitored incoming paper jam data indicates a forthcoming paper jam on the multifunction peripheral.

An image processing apparatus including a display unit includes a processor and a memory storing instructions, when executed by the processor, causing the image processing apparatus to function as a detection unit that detects occurrence of a sheet jammed inside the image processing apparatus and a display control unit that displays a screen based on detection of the occurrence of the jammed sheet. The screen includes a first region for displaying work that a user carries out to remove jammed sheets from inside the image processing apparatus and a second region for displaying work that the user carries out after removing the jammed sheets from inside the image processing apparatus.

An information processing apparatus includes: a storage unit that stores a plurality of pieces of application software; a connection control unit that establishes a communication connection to an external apparatus and collects available function information indicating at least one function included in the external apparatus; a determining unit that determines at least one piece of application software that is executable with respect to the external apparatus among the pieces of application software, based on the available function information; a display control unit that displays, on a display unit, the pieces of application software that are determined as being executable, and causes at least one piece of application software that is determined as being inexecutable to be hidden in the display unit or to be displayed on the display unit in a display mode different from a display mode of the pieces of application software that are determined as being executable.

An image reading apparatus, including: an image reading unit configured to read an image of an original; an image reading controller configured to control the image reading unit; a signal transmission cable configured to connect the image reading unit and the image reading controller; a drive portion configured to move the image reading unit; and an image signal generation portion, provided in the image reading unit, configured to generate an image signal based on a predetermined pattern, wherein the image reading controller is configured to obtain, through the signal transmission cable, the image signal output from the image signal generation portion while causing the drive portion to move the image reading unit to change a bending state of the signal transmission cable, and to detect whether there is an abnormality in the signal transmission cable based on a pattern of the image signal obtained by the image reading controller.

A system and method for paper jam prediction includes a processor, memory and a network interface. Ongoing paper jam data is received from an identified, networked multifunction peripheral. Service call data for the multifunction peripheral indicative of prior service calls is stored in the memory. A sampling window of the paper jam data prior to a service call date is defined and a point in the sampling window when no symptoms of a forthcoming paper jam were present is determined so as to define a prediction window. A relationship between paper jam data in the prediction window of the sampling window and paper jam data outside the prediction window in the sampling window is determined and incoming paper jam data is monitored relative to the relationship data. A paper jam warning is generated when monitored incoming paper jam data indicates a forthcoming paper jam on the multifunction peripheral.

An image forming apparatus receives print data and settings of a print job which are associated with the print data from an external apparatus via an external interface. A printer section forms an image on a sheet fed from a sheet feeder based on the received print data. It is determined whether or not the settings of the print job include a setting of not performing print recovery processing after sheet jam elimination, and in a case where it is determined that the settings of the print job include the setting of not performing print recovery processing after sheet jam elimination, the print job is cancelled in response to occurrence of a sheet jam in the printer section, and a user is notified of information prompting the user to input the print job again.

An image forming apparatus includes: a display portion; an error sensor that detects an operating error; a recovery sensor that detects the recovery from an operating error; and a display processor that makes the display portion display a notice of an operating error when the error sensor detects the operating error and that makes the display portion display an operation guide for preventing the reoccurrence of the same operating error when the recovery sensor detects the recovery from the operating error.

A remote maintenance system is provided that makes it easy to comprehend support received from an operator. In this system, an image forming apparatus receives an image of the image forming apparatus that is photographed by a mobile terminal from the mobile terminal, transmits the image of the image forming apparatus to an operator terminal, receives support information from the operator terminal, and transmits the support information to the mobile terminal. The mobile terminal photographs the image forming apparatus, transmits the photographed image of the image forming apparatus to the image forming apparatus, receives support information from the image forming apparatus, and based on coordinate information included in the support information, superimposes and displays a guide image included in the support information and the photographed image of the image forming apparatus.

An image scanning method applied in an image scanning device capable of scanning a card. Record background values at the time of a card being without being in a scanning channel, and the background values recorded at the time of the card being without being in the scanning channel are regarded as preset values. Before the card is scanned, check whether the background values in the scanning channel conform to the preset values. Drive the card to move a distance Y. Check whether the background values in the scanning channel conform to the preset values. Preset a preset movement distance, check whether a movement distance of the card or a distance of accumulated movements of the card exceeds the preset movement distance. Display that the card is stuck. Stop checking and proceeding with an image calibration. Start scanning the card. Complete scanning the card and withdraw the card.