An information processing apparatus includes a display, at least one memory, and at least one processor electrically coupled to the memory, the processor being configured to: detect the presence or absence of a malfunction of the information processing apparatus; perform a reboot operation upon detecting the malfunction; determine whether or not all modules have finished start-up; suspend the reboot operation to display predetermined information on the display, upon detecting the malfunction at start-up of the information processing apparatus and determining that all modules have not finished start-up; and hide the predetermined information to resume the reboot operation, upon determining that all modules have finished the start-up or detecting a predetermined period elapsing after the malfunction is detected.

The present invention directs to an image processing apparatus comprising: a plurality of units each holding individual operation logs; a memory device that stores a set of instructions; and at least one processor that executes the set of instructions to: detect an error that has occurred in the image processing apparatus; determine the type of the detected error; decide a unit which obtains operation logs from among the plurality of units and an order in which the operation logs are obtained, in accordance with the determined type of the error, and based on the decided unit and order, obtain the operation logs from the decided unit and store the operation logs in a non-volatile memory.

Disclosed here is a system enabling users/customers to receive an objective assessment of the performance of a printer. This is accomplished by comparing a quality score of an earlier-in-time image with a quality score of a later-in-time image. A processor analyzes each image based on several criteria and uses various image-analysis methods, to flag errors within an image. A numeric quality score, based on the number of errors, is provided to the user to objectively evaluate whether the printer has degraded or not. Thus, the user can objectively present an argument to a salesperson or manufacturer that the user is due a remedy.

Provided are an information processing apparatus, a control method, and a storage medium that inform of an error that occurs in one processing without stopping the other processing during setup by parallel processing. To this end, in the setup performed by the parallel processing, the error that occurs in the one processing is informed after it is confirmed that the other processing is not affected.

Disclosed here is a system enabling users/customers to receive an objective assessment of the performance of a printer. This is accomplished by comparing a quality score of an earlier-in-time image with a quality score of a later-in-time image. A processor analyzes each image based on several criteria and uses various image-analysis methods, to flag errors within an image. A numeric quality score, based on the number of errors, is provided to the user to objectively evaluate whether the printer has degraded or not. Thus, the user can objectively present an argument to a salesperson or manufacturer that the user is due a remedy.

A conveyance apparatus includes a separation unit configured to separate and convey a sheet, a detection unit configured to detect a height-direction deformation of the sheet passing through the separation unit on a downstream side of a sheet-conveying position of the separation unit in a conveyance direction of the sheet, and a control unit configured to stop the sheet conveyed by the separation unit if the detection unit detects the deformation of the sheet.

A system and method for paper jam prediction includes a processor, memory and a network interface. Ongoing paper jam data is received from an identified, networked multifunction peripheral. Service call data for the multifunction peripheral indicative of prior service calls is stored in the memory. A sampling window of the paper jam data prior to a service call date is defined and a point in the sampling window when no symptoms of a forthcoming paper jam were present is determined so as to define a prediction window. A relationship between paper jam data in the prediction window of the sampling window and paper jam data outside the prediction window in the sampling window is determined and incoming paper jam data is monitored relative to the relationship data. A paper jam warning is generated when monitored incoming paper jam data indicates a forthcoming paper jam on the multifunction peripheral.

An information processing apparatus includes a sensing unit that senses occurrence of a predetermined fault through one of detection of the occurrence of the fault and prediction of the occurrence of the fault, and a notifying unit that, when the fault is sensed to have occurred by the sensing unit, identifies a user to be notified that the fault is sensed to have occurred from among multiple users registered in advance, and notifies an information processing terminal of the identified user that the fault has occurred.

A system and method for paper jam prediction includes a processor, memory and a network interface. Ongoing paper jam data is received from an identified, networked multifunction peripheral. Service call data for the multifunction peripheral indicative of prior service calls is stored in the memory. A sampling window of the paper jam data prior to a service call date is defined and a point in the sampling window when no symptoms of a forthcoming paper jam were present is determined so as to define a prediction window. A relationship between paper jam data in the prediction window of the sampling window and paper jam data outside the prediction window in the sampling window is determined and incoming paper jam data is monitored relative to the relationship data. A paper jam warning is generated when monitored incoming paper jam data indicates a forthcoming paper jam on the multifunction peripheral.

Provided is an image forming system capable of dead/alive monitoring without adding a special apparatus. An information-transmitting unit of an image forming apparatus transmits management information. A management-information-acquiring unit of a front-end server acquires the management information from the image forming apparatus. An analyzing unit of a back-end server analyzes the management information acquired by the management-information-acquiring unit. An interval-instructing unit of the front-end server, at specified time intervals accumulates instructions for the analyzing unit. The dead/alive-monitoring unit counts the number of messages not acquired by the analyzing unit, and when the number of messages is equal to or greater than a specified threshold value, determines the analyzing unit is not operating.