An image forming apparatus is provided. The image forming apparatus includes a communicator configured to receive printing data, an image former configured to print the received printing data, and at least one processor configured to, in response to receiving a request for connection setting information from the user terminal apparatus, control the communicator to transmit the connection setting information to the user terminal apparatus.

Embodiments of the present invention provide for a method, system, and computer program for increasing the success of a facsimile transmission. In an embodiment of the invention, the method includes writing a record to a database during a failed attempt at transmitting a fax image by the fax server, receiving each of a new fax image to be transmitted to a recipient, a specified fax sender, and also at least a portion of a phone number, and retrieving a current selected configuration stored for the specified fax sender. The method further includes querying the database to determine whether the current selected configuration of the specified fax sender matches a record in the database, and if a match is found, establishing that a prior facsimile transmitted by the specified fax sender was unsuccessful, but on condition that no match is found, transmitting the new fax image by the fax server.

Embodiments of the present invention provide for a method, system, and computer program for increasing the success of a facsimile transmission. In an embodiment of the invention, the method includes monitoring an incoming facsimile number transmitting a fax image by a carrier and on the condition that a threshold failure rate is met or exceeded for the carrier transmitting the fax image on the incoming facsimile number, adjusting the carrier to a new carrier.

Embodiments of the present invention provide for a method, system, and computer program for increasing the success of a facsimile transmission. In an embodiment of the invention, the method includes writing a record to a database during a failed attempt at transmitting a fax image by the fax server, receiving each of a new fax image to be transmitted to a recipient, a specified fax sender, and also at least a portion of a phone number, and retrieving a current selected configuration stored for the specified fax sender. The method further includes querying the database to determine whether the current selected configuration of the specified fax sender matches a record in the database, and if a match is found, establishing that a prior facsimile transmitted by the specified fax sender was unsuccessful, but on condition that no match is found, transmitting the new fax image by the fax server.

If a designated transmission destination is an external line, an image communication apparatus appends an external line number and transmits image data in accordance with the transmission destination. Furthermore, in accordance with the transmission destination used when transmitting the image data, the image communication apparatus individually records, as history information for each transmitted job, the designated transmission destination and the external line number if the external line number is appended. The image communication apparatus also registers the designated transmission destination from the history information to an address book.

Embodiments of systems and methods for the sending, delivery and receiving of faxes are disclosed herein. In particular, certain embodiments include a fax connector that may be deployed at a user's site, and a faxing system that may be deployed remotely from the user's site. The fax connector can be accessed at the user's site over a computer based network in order to perform functions associated with faxing, including sending, receiving and obtaining status on faxes. The fax connector deployed at the user's site communicates with the remotely deployed faxing system to send, receive, obtain status on, or perform other functions associated with, faxing.

Embodiments of systems and methods for the sending, delivery and receiving of faxes are disclosed herein. In particular, certain embodiments include a fax connector that may be deployed at a user's site, and a faxing system that may be deployed remotely from the user's site. The fax connector can be accessed at the user's site over a computer based network in order to perform functions associated with faxing, including sending, receiving and obtaining status on faxes. The fax connector deployed at the user's site communicates with the remotely deployed faxing system to send, receive, obtain status on, or perform other functions associated with, faxing.

A first server device is a first server device communicably connected to a first printer and a second server device disposed at a customer support center. The first server device includes: a first acquisition unit configured to acquire, from the first printer, question information indicating a content of a question input from a user by voice regarding an operation method of the first printer; and a transmission unit configured to transmit, to the second server device, inquiry information including the question information.

A cloud server is provided. The cloud server includes a transceiver configured to receive, from an electronic device, a fax transmission request and at least one processor configured to control the transceiver to determine a communication network among a plurality of communication networks for communication with an opponent image forming apparatus corresponding to the fax transmission request, when the opponent image forming apparatus is a pre-registered apparatus and transmit fax data corresponding to the fax transmission request to the opponent image forming apparatus using the determined communication network, when the opponent image forming apparatus is a pre-registered apparatus.

An image communication apparatus includes a transmission information receiver, a document controller, and a document transmitter. The transmission information receiver receives transmission information from a mobile terminal. The transmission information includes registration information of the mobile terminal and an instruction to transmit a document image. The document controller determines one of a document and the document image both corresponding to the registration information, when the transmission information receiver receives the transmission information. The document transmitter transmits one of the document image and a read image of the document, on the basis of the determination made by the document controller.