Methods and apparatus to clone an agent in a distributed environment are disclosed. An example apparatus includes a first management agent associated with a first component server in a virtualization environment, the first management agent configured to facilitate communication between the first component server and a virtual appliance, the virtual appliance to authenticate the first management agent based on first credentials including a first identifier and a first certificate. The example apparatus includes a second management agent associated with a second component server in the virtualization environment, the second management agent cloned from the first management agent and including a copy of the first credentials. The example second management agent is to: generate second credentials including a second identifier and a second certificate; authenticate with the virtual appliance based on the first identifier and the first certificate; and delete the copy of the first credentials.

An interconnect as a switch module (“ICAS” module) comprising n port groups, each port group comprising n−1 interfaces, and an interconnecting network implementing a full mesh topology where each port group comprising a plurality of interfaces each connects an interface of one of the other port groups, respectively. The ICAS module may be optically or electrically implemented. According to the embodiments, the ICAS module may be used to construct a stackable switching device and a multi-unit switching device, to replace a data center fabric switch, and to build a new, high-efficient, and cost-effective data center.

A system and method for testing of automated contact center customer response systems using a customer response testing system and a real time conversation engine, wherein the customer response testing system generates simulated human queries using persona profiles, sends test cases containing those queries to a contact center under test, and receives and analyzes the responses to determine whether the contact center's automated response systems understand the queries and respond appropriately.

Onboard EC window controllers are described. The controllers are configured in close proximity to the EC window, for example, within the IGU. The controller may be part of a window assembly, which includes an IGU having one or more EC panes, and thus does not have to be matched with the EC window, and installed, in the field. The window controllers described herein have a number of advantages because they are matched to the IGU containing one or more EC devices and their proximity to the EC panes of the window overcomes a number of problems associated with conventional controller configurations. Also described are self-meshing networks for electrochromic windows.

A module for managing communication among instrumentation and control devices associated with a system, and a method for using the module, enable interconnection of various devices across multiple network buses, and filtering of messages travelling between devices on disparate buses. Buses may be established wirelessly in addition to via wired connections. Additional devices may connect to a pluggable terminal interface integrated with the module. The terminal interface may connect to a configurable variety of interconnecting circuits appropriate for various types of terminal devices. An associated user interface may enable a user to configure various parameters pertaining to connected devices, including alerts to be issued when certain parameters exceed thresholds, and actions to be taken upon issuance of such alerts.

The disclosure relates to a controller area network, CAN, unit and associated method and computer program. The CAN unit is configured to detect a transmit signal edge on a transmit signal for a CAN transceiver; detect a corresponding receive signal edge on a receive signal for a CAN controller of the CAN transceiver; and detect a collision on the CAN bus based on a propagation delay between the transmit signal edge and the corresponding receive signal edge.

In a network in which devices are classified into a plurality of layers, a physical first line is connected to an outdoor unit and a first indoor unit, which are first-layer devices, and a physical second line is connected to a second indoor unit, which is a second-layer device. A first intermediary unit, which is a first intermediary device, includes a first filter always connected to the first line and the second line. The first intermediary unit communicates with the outdoor unit and the second indoor unit via a first signal. The first filter is installed so as not to attenuate a high-frequency first signal used for communication among the outdoor unit, the first indoor unit, the first intermediary unit, and the second indoor unit and so as to attenuate a low-frequency second signal used for communication between the first intermediary unit and the second indoor unit.

Aspects of the present disclosure involve systems for providing multiple egress routes from a telecommunications network for a client of the network. In general, the system provides for a client of the network to receive intended packets of information through multiple connections to the network such that load balancing and failover services for traffic to the customer are provided. The process and system allow for telecommunications network to utilize a common next-hop value of announced border gateway protocol (BGP) routes to advertise multiple routes to reach a destination customer network or address. By utilizing a common next-hop value in the announced BGP information, the devices of the network may load balance communication packets to the destination customer or address among the multiple egress locations from the network, as well as providing fast failover to alternate routes when a failure at the network or customer occurs.

An interconnect as a switch module (“ICAS” module) comprising n port groups, each port group comprising n-1 interfaces, and an interconnecting network implementing a full mesh topology where each port group comprising a plurality of interfaces each connects an interface of one of the other port groups, respectively. The ICAS module may be optically or electrically implemented. According to the embodiments, the ICAS module may be used to construct a stackable switching device and a multi-unit switching device, to replace a data center fabric switch, and to build a new, high-efficient, and cost-effective data center.

Provided is a relay device including: a relay unit configured to perform a relay process for a frame transmitted and received between a plurality of function units; and a relay management unit. The relay unit receives, from a function unit, a target frame which is transmitted and received according to a predetermined communication protocol and includes information with which a request source of a service is identifiable and information with which a content of the requested service is identifiable, and the relay unit outputs the received target frame to the relay management unit. The relay management unit performs determination regarding setting change in the relay process of the relay unit, on the basis of the information included in the target frame received from the relay unit, and outputs the target frame to the relay unit or discards the target frame, according to a result of the determination.