Disclosed are an emergency call-for-help method and system based on fingerprint identification for a mobile terminal, and a mobile terminal. When a user is in an emergency, a mobile terminal sends an emergency short message including positional information to emergency contacts, and automatically calls the numbers of all the emergency contacts, so as to rapidly send a call-for-help signal to the outside world, thereby guaranteeing the user's safety, reducing safety risks and being convenient for the user.

Disclosed is a telephone call-back device that can provide a means for the recipient of a robocall incoming phone call to take action. The telephone call-back device includes an activation device, a call source utility, and a call-back utility. The activation device is a button or switch that a user can activate when they receive a robocall. Once the activation device is activated, the call source utility identifies a source phone number of the robocall incoming phone call. The call-back utility initiates one or more robo call-back outgoing phone calls to be sent to the source phone number. The call-back utility can be programmed to try to send many robo call-back outgoing phone calls to the source phone number to try to swamp the phone number with robo call-back outgoing phone calls. The system may provide satisfaction to the user as a tool to respond to these on-going nuisances.

Methods and electronic devices for facilitating communication are described. In one example, the present application describes processor-implemented method. The method includes: receiving an audio signal; determining that the audio signal includes a voice command to communicate with a contact using a first communication type; and determining that communication with the contact using the first communication type is unavailable; and after determining that communication with the contact using the first communication type is unavailable, facilitating communication with the contact using a second communication type.

A system for providing targeted customer assistance to a wireless communication service subscriber comprising a mobile communication device comprising a processor; a display, a non-transitory memory, a radio transceiver, and a self-service client application. The client application comprises trigger signatures and phone numbers related to categories of customer service. The client application initiates a self-service session generates a key associated with the service subscriber, locates a log using the key, records current self-service event information, analyzes the self-service event information, wherein analyzing comprises at least determining a category of customer service of the event information. In response to the event information matching at least one trigger signature, selects a phone number associated with the category of customer service, presents the phone number via an embedded API, and calls a group associated with the category by invoking an embedded API of a dialer, wherein the log is transmitted to the group.

Embodiments selectively place or accept telephone calls based on recipient preference information, wherein processors are configured to determine whether a first telephone number of a different telephone numbers associated to an identified recipient is ranked highest relative to others of the telephone numbers within the ordered ranking for preferred use in calling the recipient at a local times and geographic locations of receiving mobile devices associated with the telephone numbers. In response to determining that the first number is not ranked highest, the embodiments stop execution of the initiated call to the first number and request authorization from the caller to place the call to another of the telephone numbers that is ranked highest within the ordered ranking. Embodiments further iteratively request authorization from the caller to place the call to others of the telephone numbers next-highest in rank, until placing the call to an authorized one.

Systems, methods, circuits, and associated software for managing communications from a mobile device to other parties and retrieving and managing data stored on the mobile device and associated with the communications to other parties. The systems and methods allow a calling party to make a called party be aware of its intention to establish a call/communication session with it in one or more ways. A calling party may be automatically or manually offered alternatives to voice or other communication sessions. Further, many communication alternatives and other data for a party may be stored and organized in a local memory of a device and may be updated based on data retrieved from exterior sources, possibly from third party data storages accessed over a distributed data network, such as the Internet.

A system for providing targeted customer assistance to a wireless communication service subscriber comprising a mobile communication device comprising a processor; a display, a non-transitory memory, a radio transceiver, and a self-service client application. The client application comprises trigger signatures and phone numbers related to categories of customer service. The client application initiates a self-service session generates a key associated with the service subscriber, locates a log using the key, records current self-service event information, analyzes the self-service event information, wherein analyzing comprises at least determining a category of customer service of the event information. In response to the event information matching at least one trigger signature, selects a phone number associated with the category of customer service, presents the phone number via an embedded API, and calls a group associated with the category by invoking an embedded API of a dialer, wherein the log is transmitted to the group.

A telecare system comprises a mobile terminal (100), which has a controller (150), and a telecare terminal (200). The controller (150) of the mobile terminal (100) is configured to detect a selective action by a user (1), attempt to communicate with the telecare terminal (200) using short-range wireless communication in response to the detected action, and if the communication was successful, cause transmittal of an assistance request for a first telecare service (140) and if not, cause transmittal of an assistance request for a second telecare service (142).

Disclosed embodiments provide improved communication between a caller and multiple parties. A caller performs a call spray operation on a group of contacts using an electronic communication device such as a mobile telephone. The call spray operation attempts to contact an electronic device associated with each contact in the group of contacts. If one of the contacts answers and is deemed to be a live user, then the remaining contacts that did not answer each receive a message on their associated electronic device indicating which of the contacts answered the caller with a live user. In this way, a group of people can be conveniently contacted and kept up to date with the status of the communication with the caller.

Disclosed embodiments provide improved communication between a caller and multiple parties. A caller performs a call spray operation on a group of contacts using an electronic communication device such as a mobile telephone. The call spray operation attempts to contact an electronic device associated with each contact in the group of contacts. If one of the contacts answers and is deemed to be a live user, then the remaining contacts that did not answer each receive a message on their associated electronic device indicating which of the contacts answered the caller with a live user. In this way, a group of people can be conveniently contacted and kept up to date with the status of the communication with the caller.