Methods and apparatuses to provide telephonic connections to members of a social network. One embodiment includes: identifying a first member connected to a second member in a social network; determining whether profile data of the first member of the social network includes a telephonic reference of the first member; presenting a user interface element to the second member over a data communication network in response to a determination that the profile data of the first member includes the telephonic reference of the first member; and responsive to a selection of the user interface element, initiating a first telephonic connection to the first member using the telephonic reference of the first member and a second telephonic connection to the second member to provide a telephonic connection between the first member and the second member.

Systems and methods for fusing, for a subscriber, a plurality of applications and subscriber data across a plurality of subscriber access devices are described. The system includes a fusion server coupled to a voice-over-IP telephony switch and a television EBIF server. The fusion server receives and stores the subscriber data such as a list of contacts. The fusion server receives a communication in a first format from a first subscriber access device such as a set-top box, and translates the communication from the first format to a second format. The first and second formats include at least two of session initiation protocol (SIP), hypertext transfer protocol (HTTP), voice-over-IP (VoIP), simple object access protocol over extensible markup language (SOAP/XML), remote procedure call (RPC), and enhanced tv binary exchange format (EBIF). The fusion server transmits the translated communication to a second subscriber access device such as a smart phone or tablet computer.

A method for handling call originations is provided. The method includes sending origination information from a mobile device to an application server in an enterprise network using Short Message Service (SMS) and determining whether a hotline feature is present in a subscriber profile associated with the mobile device. Data is then routed from the mobile device to a predetermined destination based on the hotline feature.

Systems and methods are provided for using a registry to assure parties receiving a communication, such as an incoming phone call, that the party sending the communication, such as the caller is, who it appears to be. In some embodiments the registry is a publicly accessible database which stores communication identifiers such as telephone numbers for parties in association with other data including data provided by the parties or others. The other data may include the name of the party associated with the identifier, a cryptographic public key used by the party as part of a public/private key pair, data representing the intent of the party in sending a communication, and parameters set by parties to be satisfied to receive communications or in determining how such communications should be handled. The system may provide the data representing the party's specific intention in that call or other communication to the party receiving the communication.

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for collecting call data, feeding call data to applications, and providing advanced call features.

One example method of operation may include one or more of identifying an incoming call via a communication processing device, terminating the incoming call at a call management device, identifying one or more caller attributes received with the incoming call, comparing the one or more caller attributes to one or more call recipient preferences stored in a call recipient profile, and transmitting a notification, via the call management device, to a call recipient device based on the one or more caller attributes and the one or more call recipient preferences.

In one embodiment, a method includes, during an incoming call from a second user, displaying a first interface that includes one or more previous communications between a first user and the second user. The previous communications includes a communication thread that aggregates communications of a first communication type and a second communication type. The method also includes, during the incoming call, updating the communication thread in the second interface in response to an additional communication between the first and second user.

Methods and systems for multiple channel authentication are described. In one embodiment, a request for a combined voice and data call is initiated from within a mobile application. The request may include authentication information and contextual information relating to a current exchange between the mobile application and an organization. The user may be authenticated with the authentication information and the combined voice and data call may be routed to a representative based on the contextual information to continue the exchange.

A system and method for multilingual authentication access to a communication system in a controlled environment is disclosed. The system includes a communication subsystem that connects a communication between a first communication device and a second communication device, wherein one of the first communication device or the second communication device is used by the inmate of the correctional system. The system also includes a profile subsystem configured to determine profile information of a party associated with the first communication device. The system further includes an authentication subsystem that provides one or more challenge questions to the first communication device based on the profile information, receives at least one response to the one or more challenge questions from the first communication device, and authorizes connection of the communication between the first communication device and the second communication device based on the at least one response.

A method for screening an incoming call is provided. The method may include receiving a transmission of the incoming call in a user device. The method may include determining the incoming call originates from an area code of a telephone number associated with the user device. The method may include determining call information associated with a telephone number is stored within a database. The method may include determining at least one previous call from the telephone number has a call duration that does not satisfy a user preconfigured call duration threshold. The method may include determining the at least one determined previous call satisfies a maximum short call duration threshold. The method may also include determining a previous call frequency count satisfies a user preconfigured frequency threshold. The method may further include displaying the incoming call and an incorrectly dialed call notification on a display screen of the user device.