A user equipment configured to receive a user input associated with a phone number is described herein. The phone number may be associated with a party the user is intending to call or message. The user equipment and an associated network may determine a personal identifier, such as an individual or entity name, associated with the phone number regardless of whether or not the phone number is included in a phone book or address book associated with the user. The user equipment may also present or display the personal identifier to the user prior to connecting the call or sending the message.

The disclosed systems and techniques enable an enterprise system to store contact phone numbers for users while avoiding storing and managing personal phone numbers for the user. For example, the enterprise system may forward personal phone numbers to an aliasing server configured to (i) generate alias phone numbers based on the personal email addresses and (ii) provide the alias phone numbers to the enterprise system. The aliasing server may operate as a “middle man” that receives phone calls or text messages directed to the alias phone numbers and that forwards the phone calls or text messages to the corresponding personal phone numbers (when appropriate). The enterprise system may store and maintain the alias phone numbers in lieu of storing the personal email addresses.

An incoming communication processing system and method is disclosed for providing communication and data services to residents of a controlled facility. Specifically, the incoming communication processing system allows outside parties to initiate communications to residents of a controlled facility. The incoming communication processing system may work in conjunction with or separately from an outgoing communication processing system. Many restrictions and safeguards may be implemented within the incoming communication system in order to prevent improper use.

The VOIP call security is enhanced using the caller's geographical location information, which is transmitted to the home network device using an unmodifiable header. The home network device checks the veracity of the caller's geographical location information to determine whether the caller is suspicious.

A terminal device acquires a displayable advertisement. The terminal device displays, based on determination that an output mode of a voice of a person on the other end of the line is a first mode in which the voice is output from an output device different from an earpiece, the acquired advertisement on a display within an invitation period during which a called party is being invited to answer an incoming call because of the terminal device transmitting information to make the call. The terminal device prevents, based on determination that the output mode is a second mode in which the voice is output from the earpiece, the advertisement from being displayed on the display within the invitation period.

A method and apparatus are provided for matching resources and co-resources within a system. The method includes the steps of providing a plurality of resources and co-resources where a first type of resource of the plurality of resources are preferentially matched with a first type of co-resource of the plurality of co-resources and a second type of resource of the plurality of resources is preferentially matched with a second type of co-resource of the plurality of co-resources and where any match between a resource of the first type and a co-resource of the second type or a resource of the second type and

co-resource of the first type is a non-preferential match, matching each of the plurality of resources with each respective co-resource of the plurality of co-resources, forming a tempered match from each matched resource and co-resource by associating a time of the match with the match, ordering the tempered matches based upon the associated time; and releasing at least some of the tempered matches for use within the system based upon the ordering of the tempered matches.

A system and method to facilitate communication between telecommunications participants in a telecommunications network is disclosed. In one aspect, a method of determining a time to permit a communication session by telecommunications participants to be conducted includes causing a telecommunications processor to retrieve, from a data storage: a free time value that is representative of a free time attributed to a participant in the communications session, a funds balance held by the participant, a pre-stored cost per unit time value, and a representation of a billing pattern for the participant. The method also includes causing the telecommunications processor to determine a maximum time to permit the communication session to be conducted as a function of the free time value, the funds balance, the cost per unit time value and the billing pattern. The telecommunications processor initiates ending the communication session when the time to permit the communication session to be conducted expires.

An example method comprising receiving a plurality of categories of availability statuses, receiving a plurality of categories of different contact groups, identifying, for each contact, at least one contact group, receiving a plurality of rules for call handling, each of the plurality of rules being associated with at least one of the different availability statuses and at least one of the different contact groups, receiving a telephone call from a first caller, identifying a caller identifier of the first caller, determining a contact group of the first caller, determining a current availability status of the recipient, identifying an applicable rule based on the contact group of the first caller and the current availability status of the recipient, selecting an audio prompt based on the applicable rule, and presenting the audio prompt to the first caller based on the applicable rule, the audio prompt indicating a preference of communication.

An example method comprising receiving a plurality of categories of availability statuses, receiving a plurality of categories of different contact groups, identifying, for each contact, at least one contact group, receiving a plurality of rules for call handling, each of the plurality of rules being associated with at least one of the different availability statuses and at least one of the different contact groups, receiving a telephone call from a first caller, identifying a caller identifier of the first caller, determining a contact group of the first caller, determining a current availability status of the recipient, identifying an applicable rule based on the contact group of the first caller and the current availability status of the recipient, selecting an audio prompt based on the applicable rule, and presenting the audio prompt to the first caller based on the applicable rule, the audio prompt indicating a preference of communication.

Automated dialing of an entity from a curated list of entities responsive to user selections of dial pad entries, the curated list of entities formed from phrases formed from the dial pad entries. The curated list of entities is based on at least one of user call activity, search engine activity responsive to the phrases, a set of Sender Controlled Media participants, a set of categories of contacts, and entity offerings.