A messaging application receives a sequence of user-consumable messages directed to at least one destination user. The messages are stored in non-volatile storage comprising one or more non-volatile storage devices, and the messages consist of a number of consumed messages having been consumed by the destination user, and a number of unconsumed messages not yet having been consumed by the user. An automatic message manager is configured to implement different respective retention policies for the consumed messages and the unconsumed messages. The retention policy for the consumed messages comprises automatically determining when the number of consumed messages exceeds a threshold for consumed messages, and in response automatically deleting at least one of the consumed messages from the non-volatile storage so as to bring the number of consumed messages back within the threshold for consumed messages.

Calls placed to a call recipient bypass the terminating messaging system, creating an enhanced message in the call originator's messaging system and delivering the enhanced message using alternate routing information. A caller creates enhanced messages for a call recipient even when the call recipient's messaging system does not support such functionality. The caller also embeds stored content and/or use links in the enhanced messages to allow the message to be modified and/or deleted before it is accessed by the call recipient.

Embodiments described can more effectively complete complicated service transactions in a more efficient manner by having a team of well-trained professionals who are instantly streamed into any location as necessary. A two-way communication system can provide instant or quick access to the right expert at the right point in time, thereby converting what might otherwise be a negative customer experience into a positive sales and service opportunity. A computer implemented method for providing customer support comprises receiving, by a touchpoint device, identification information from a user of the touchpoint device; receiving the identification information; providing an electronic document to the user; receiving an input from the user requesting a session with a representative; selecting a representative based at least in part on the electronic document; providing information about the electronic document to the representative; and establishing a connection between the representative and the touchpoint device.

A system and method for handling missed video calls by allowing a receiver to create a personalized video, voice, or no message to be played when they are unable to answer a call. The system determines the receiver's availability and, if unavailable, retrieves and streams the prerecorded message to the caller. After the message, the caller is given the option to leave a video voicemail message or hang up. If a video voicemail is left, the system stores the message and notifies the receiver. The invention enhances the communication experience by providing a more engaging and personalized way to handle missed video calls, with messages tailored for business or personal purposes. The system can be implemented using various technologies, such as video conferencing software, mobile applications, or web-based platforms.

A system and method are disclosed for capturing, tracking, analyzing and automating analog and digital interactions. Embodiments include a system comprising one or more end user systems, one or more entity systems, and a computer operatively coupled to a display device. The computer is configured to monitor one or more communications on first and second communication channels between the end user and entity systems, group the one or more communications on the first and second communication channels by communication subject, and display the grouped communications on the display device.

Provided in the embodiments of the present disclosure are a method and apparatus for processing a Caller Ring Back Tone (CRBT), a storage medium and an electronic device. The method includes: receiving, via a core network, a call request initiated by a calling user towards a called user; sending, according to the call request, to the calling user a video CRBT preset by the called user, and notifying the calling user to play back the video CRBT; and sending the call request to the called user after a playback duration of the video CRBT reaches a preset configuration duration.