Message backup, in which a method initiates establishment of an active telephone call to a voicemail server of a telecommunications service, the voicemail server storing a voicemail message; receives an audio stream from the voicemail server during the active telephone call, the audio stream being part of the active telephone call, wherein the voicemail message is played back as part of the audio stream; initiates recording of at least a portion of the audio stream of the active telephone call, the portion of the audio stream comprising the voicemail message; and streams the portion of the audio stream from the computer system to a remote system.

One example may include receiving a message with call data for a future call between a calling party and a called party, identifying a profile identifier from the call data identifying an enhanced call information profile associated with the calling party, and creating a call message header with a code object having the enhanced call information to include with a call message when placing the future call.

Speech-to-text analysis is performed on a greeting portion of a communication directed to a recipient to identify a name. The identified name is determined not to correspond to the recipient. A forwardee is identified based on determining that the identified name does not correspond to the recipient. The communication is forwarded to a message box of the forwardee.

A computing device includes a memory; and a processing circuit coupled to the memory and configured to receive call data regarding a plurality of telephone calls placed to the computing device, each of the plurality of telephone calls being placed by a caller; prioritize each caller based on the call data and prioritization data stored in the memory, the prioritization data providing an indication of a relationship between each caller and a receiver associated with the computing device and including at least one of electronic contact data, electronic calendar data, and social media data; determine a future time for each caller to speak with the receiver based on the prioritization of each caller; and transmit a message to each caller providing an indication of the future time.

Facilities are provided herein for backing up messages and related activities. An active telephone call is initiated to a voicemail server and recording of the audio stream of the active telephone call is initiated to record a voicemail message being played back during the telephone call. The recorded voicemail message may then be edited, tagged, enhanced, organized with other messages, and shared, as examples. In another aspect, backup of messages is facilitated by an intermediary system that establishes an active telephone call between a voicemail server and a client. The intermediary system passes a request from the client to the voicemail server to commence playback of a voicemail message, and the intermediary system records a portion of the audio stream of the active telephone call.

Apparatus, methods, and machine-readable articles of manufacture improve reliability and scalability of a messaging system. In some embodiments, the system's configuration data and subscriber information are stored in a central repository of a core node, and replicated to one or more non-core nodes. Data replication may be performed in real-time or near real-time, periodically, sporadically, or otherwise. Nodes may rely on the replicated data to provide the system's subscribers and outside callers with services that do not involve updating of configuration or subscriber data. In this way, the non-core nodes may continue to process calls when the core node is unavailable. For example, the non-core nodes can route calls to the appropriate subscribers without relying on the core. As another example, the non-core nodes can take messages from callers when the core node is unavailable. The messages may be queued for posting and delivery when the core node becomes available.

A computing device includes a memory; and a processing circuit coupled to the memory and configured to receive call data regarding a plurality of telephone calls placed to the computing device, each of the plurality of telephone calls being placed by a caller; prioritize each caller based on the call data and prioritization data stored in the memory, the prioritization data providing an indication of a relationship between each caller and a receiver associated with the computing device and including at least one of electronic contact data, electronic calendar data, and social media data; determine a future time for each caller to speak with the receiver based on the prioritization of each caller; and transmit a message to each caller providing an indication of the future time.