A captioning system comprising a processor and a memory having stored thereon software such that, when the software is executed by the one or more processors, the system generates text captions from speech data, including at least the following, receiving, from a hearing user's (HU's) device, an HU's speech data, generating, at the one or more hardware processors, first text captions from the speech data using a speech recognition algorithm, automatically determining, at the one or more processors, whether the generated first text captions meet a first accuracy threshold and when the first text captions meet the first accuracy threshold, sending the first text captions to an assisted user's (AU's) device for display, when the first text captions do not meet the first accuracy threshold, generating, at the one or more processors, second text captions from the speech data based on user input to the speech recognition algorithm from a call assistant and sending the second text captions to the AU's device for display.

A system and method, the method comprising receiving, at a processor, an hearing user's (HU's) voice signal from an HU participant during a first call, wherein the first call is a communication across a communication network, the processor programmed to perform the steps of, examining at least a portion of the voice signal to determine an identity of the HU, identifying a voice model associated with the identity of the HU, wherein the voice model comprises a plurality of rules, and further wherein each of the plurality of rules is a rule for transcribing a word in the HU voice signal into text and generating a text output, wherein the text output is a transcription of a plurality of words identified in the HU voice signal, and further wherein at least one of the plurality of words identified is identified using at least one rule of the plurality of rules.

A hearing user's device for communicating with a hearing impaired assisted user using an assisted user's device that includes a speaker and a display screen for broadcasting a hearing user's voice signal and presenting captioned text associated with the hearing user's voice signal to the assisted user, respectively, the hearing user's device comprising a microphone for receiving the hearing user's voice signal as spoken by the hearing user, a display screen and a processor linked to the microphone and the display screen, the processor transmitting the hearing user's voice signal to the assisted users device, the processor presenting a quality indication of the captioned text presented to the assisted user via the assisted users device for consideration by the hearing user.

A method and system for providing a second line service (SLS) feature to a subscriber using a telecommunications device (TD) which includes receiving at a switch on the network of the subscriber's primary service provider a communication made up of a trigger and a directory number. When the communication is received at the primary service provider's switch, the switch parses the communication and detects the trigger. Once the switch has received the communication, the switch additionally transmits a query message to a SLS platform that manages the SLS feature. As a result of the switch's query message transmission, the switch receives a reply to the query message from the SLS platform. Based at least in part on the reply to the query message, the switch can route the communication such that the switch connects one or multiple voice channel circuit between the subscriber's TD and the terminating TD.

A system for providing voice-to-text captioning service comprising a relay processor that receives voice messages generated by a hearing user during a call, the processor programmed to present the voice messages to a first call assistant, a call assistant device used by the first call assistant to generate call assistant generated text corresponding to the hearing user's voice messages, the processor further programmed to run automated voice-to-text transcription software to generate automated text corresponding to the hearing user's voice messages, use the call assistant generated text, the automated text and the hearing user's voice messages to train the voice-to-text transcription software to more accurately transcribe the hearing user's voice messages to text, determine when the accuracy exceeds an accuracy requirement threshold, during the call and prior to the automated text exceeding the accuracy requirement threshold, transmitting the call assistant generated text to the assisted user's device for display to the assisted user and subsequent to the automated text exceeding the accuracy requirement threshold, transmitting the automated text to the assisted user's device for display to the assisted user.

A method and a system for voice transmission control. The method comprises: receiving, by a voice answering device, a voice command and transmitting the voice command to a sound control server through a network data transmission channel; recognizing, by the sound control server, the voice command, generating corresponding second VXML control information based on a recognition result, and transmitting the second VXML control information to the voice answering device through the network data transmission channel; and performing, by the voice answering device, an operation according to the received second VXML control information. With this method, the architecture and workflow of the communication system can be simplified, and the difficulty of design thereof can be reduced.

A method of automatically distributing phone call recordings to interested parties generally includes associating one or more forwarding criteria with each of one or more interested parties, establishing a phone call from a calling party to a destination number through an institutional phone system, recording the phone call, and, if the phone call satisfies one or more forwarding criteria associated with one or more interested parties, automatically distributing the recording of the phone call to the at least one interested party associated with the satisfied one or more forwarding criteria. Distribution may be by e-mail, by uploading the recording to a website that interested parties (and preferably only interested parties) can access, by queuing the recordings for export to physical media, and/or through a voice mail system. Calls may be selected for distribution based on the caller, the called party, conversation content, call time, or any other suitable criteria.

Novel tools and techniques for providing enhanced services to telephone subscribers with multiple telephone lines, which can include one or more traditional telephone lines, wireless telephone lines, Internet protocol-based telephone lines, and/or the like. For example, certain tools can provide a subscriber with a unified voice mailbox for a plurality of the subscriber's telephone lines. In some cases, the subscriber does not need to check multiple voice mailboxes (each associated with one of the subscriber's telephone numbers) in order to ensure that the subscriber has received all messages intended for that subscriber. Instead, any incoming call on any of the subscriber's lines can be routed to a converged voice mailbox for easy retrieval by the subscriber of all messages from one location. Some tools employ a VoIP switch to handle routing of the incoming call to the correct voice mailbox.

A system, method and apparatus for managing voicemail in a communication session between a sending communication device and a receiving communication device are provided. It is determined at the receiving communication device that a voicemail is to be created. The voicemail based on content received via the sending communication device. The voicemail is recorded. The voicemail is caused to be stored at resources associated with the sending communication device.

Systems and methods for an offline voicemail recording system are provided. A voicemail server establishes a session with a caller responsive to detecting the unavailability of a callee. Session information is transmitted to the caller and the voicemail server then purposely terminates the session with the caller. The caller can record a voice or video message offline, without an active connection to the voicemail server, and later upload the recorded message. The voicemail server correlates the uploaded message with the previously terminated session and notifies the callee of the receipt of the message.