Systems and methods for sender profile and/or recipient profile disambiguation and/or confirmation are disclosed. In instances where a sender profile is not indicated by a user sending a communication from a communal device, heuristic data may be utilized to infer the sender profile. Similar heuristic data may also be used when selection of the sender profile is associated with a low confidence level. Heuristic data may also be used to infer the recipient profile when the user does not indicate the recipient profile or when selection of the recipient profile is associated with a low confidence. Various confirmations may result from the sender and recipient profile disambiguation.

A communications device is disclosed. The communications device comprises a memory configured to store instructions and a processor configured to execute the instructions to receive data representing a message provided by a caller, determine at least an attribute of the message based on the received data, generate one or more options based on the attribute of the message, and present the one or more options to the caller to prompt the caller to take an additional action related to the message.

A method and system to transcribe communications the method comprising the steps of obtaining an audio message originating at a first device during a voice communication session between the first device and a second device, providing the audio message to a first speech recognition system to generate a first transcript of the audio message, directing the first transcript to the second device, in response to obtaining an indication that indicates a quality of the first transcript is below a quality threshold, using a second speech recognition system to generate a second transcript based on the audio message while continuing to provide the audio data to the first speech recognition system to generate the first transcript and, in response to occurrence of an event that indicates the second transcript is to be directed to the second device, directing the second transcript to the second device instead of directing the first transcript.

Systems, methods, and computer program products for transmitting data between devices are disclosed. A device may utilize a standardized communication system (SCS) to transmit data directly between devices including an SCS. The SCS may discover available devices. The SCS may determine available transmission paths between a first device and a second device. The SCS may select a transmission path between the first device and the second device, and the SCS may transmit data from the first device to the second device using a standardized communication protocol (SCP). The first device may transmit a message to the second device. The first device may edit the message after the transmitting. The second device may delete the original message. The second device may store the edited message.

Disclosed is a multi-mode communication notification system and method for improving communication between an inmate and a third party by enabling a third party to send a web-initiated contact request for a specific inmate and further allowing the inmate to check his/her contact requests or be automatically notified of contact requests. Additionally, the system electronically notifies the third party when the specific inmate has been notified of the contact request. Further, the system notifies the third party if they have missed a call from the specific inmate.

Systems and methods for automatically providing an individualized voice message to a specific individual who attempts to initiate a voice call with a user during a period of unavailability are provided. A processor may receive, from a first telecommunications device associated with a first Mobile Station (MS), an individualized voice message for a second telecommunications device associated with a second MS via a telecommunications network. The processor may further receive an indication that the second telecommunications device is attempting to initiate a voice call with the first telecommunications device. The processor may determine that a first user associated with the first telecommunications device is not available, and may transmit the individualized voice message to the second telecommunications device.

A method to transcribe communications includes obtaining an audio message from a first device during a voice communication session with a second device including a display screen, providing the message to a first speech recognition system to generate a first message transcript, providing the transcript to the second device for presentation on the screen, obtaining an indication that a transcript quality is below a threshold, providing, in response, the message to a second system to generate a second transcript while still providing it to the first system to generate the first transcript and providing the first transcript to the second device for presentation on the display screen, and in response to an event occurring that indicates the second transcript is to be provided to the second device instead of the first transcript, providing the second transcript to the second device for presentation on the screen instead of the first transcript.

A message treatment process executed by a user's terminal when a message is being drafted is disclosed. The terminal has access to a corpus of messages containing at least one message sent by that user to at least one recipient user. In one aspect, at least one part of the message drafted by the user is retrieved. Concerning at least one message in the corpus, a semantic similarity score is calculated with a view to match at least part of the draft message with one message at least in the predetermined corpus of messages. At least one message is selected in the corpus of messages, based on the semantic similarity score calculated for a least one message in the corpus, then at least part of a previously received reply to at least one selected message is replicated.

A hearing user's device for communicating with a hearing impaired assisted user using an assisted user's device that includes a speaker and a display screen for broadcasting a hearing user's voice signal and presenting captioned text associated with the hearing user's voice signal to the assisted user, respectively, the hearing user's device comprising a microphone for receiving the hearing user's voice signal as spoken by the hearing user, a display screen and a processor linked to the microphone and the display screen, the processor transmitting the hearing user's voice signal to the assisted users device, the processor presenting a quality indication of the captioned text presented to the assisted user via the assisted users device for consideration by the hearing user.

A method and system to transcribe communications the method comprising the steps of obtaining an audio message originating at a first device during a voice communication session between the first device and a second device, providing the audio message to a first speech recognition system to generate a first transcript of the audio message, directing the first transcript to the second device, in response to obtaining an indication that indicates a quality of the first transcript is below a quality threshold, using a second speech recognition system to generate a second transcript based on the audio message while continuing to provide the audio data to the first speech recognition system to generate the first transcript and, in response to occurrence of an event that indicates the second transcript is to be directed to the second device, directing the second transcript to the second device instead of directing the first transcript.