An information processing apparatus that can appropriately delete data of an image forming apparatus used when remote support for an image forming apparatus is performed. The information processing apparatus provides remote support to an image forming apparatus through a relay server. For the remote support, the information processing apparatus acquires data used for remote support from the image forming apparatus through the relay server. The information processing apparatus controls execution of a deletion process of data cached in the information processing apparatus within the acquired data. In a preferable embodiment of the present invention, the information processing apparatus performs a deletion process of cache data when the remote support ends or when logged into the relay server.

A system and method for paper jam prediction includes a processor, memory and a network interface. Ongoing paper jam data is received from an identified, networked multifunction peripheral. Service call data for the multifunction peripheral indicative of prior service calls is stored in the memory. A sampling window of the paper jam data prior to a service call date is defined and a point in the sampling window when no symptoms of a forthcoming paper jam were present is determined so as to define a prediction window. A relationship between paper jam data in the prediction window of the sampling window and paper jam data outside the prediction window in the sampling window is determined and incoming paper jam data is monitored relative to the relationship data. A paper jam warning is generated when monitored incoming paper jam data indicates a forthcoming paper jam on the multifunction peripheral.

An information processing apparatus includes: a storage unit that stores a plurality of pieces of application software; a connection control unit that establishes a communication connection to an external apparatus and collects available function information indicating at least one function included in the external apparatus; a determining unit that determines at least one piece of application software that is executable with respect to the external apparatus among the pieces of application software, based on the available function information; a display control unit that displays, on a display unit, the pieces of application software that are determined as being executable, and causes at least one piece of application software that is determined as being inexecutable to be hidden in the display unit or to be displayed on the display unit in a display mode different from a display mode of the pieces of application software that are determined as being executable.

An intermediary device includes circuitry to: transmit, to a server, device information on a device to be monitored acquired from the device via a network; monitor a state of another intermediary device, the another intermediary device being configured to acquire from another device to be monitored device information on the another device and transmit the acquired device information to the information processor; and take over monitoring of the another device, which the another intermediary device kept monitoring, based on setting information for monitoring the another device monitored by the another intermediary device, when the state of the another intermediary device indicates that the another intermediary device has an abnormality.

A system and method for paper jam prediction includes a processor, memory and a network interface. Ongoing paper jam data is received from an identified, networked multifunction peripheral. Service call data for the multifunction peripheral indicative of prior service calls is stored in the memory. A sampling window of the paper jam data prior to a service call date is defined and a point in the sampling window when no symptoms of a forthcoming paper jam were present is determined so as to define a prediction window. A relationship between paper jam data in the prediction window of the sampling window and paper jam data outside the prediction window in the sampling window is determined and incoming paper jam data is monitored relative to the relationship data. A paper jam warning is generated when monitored incoming paper jam data indicates a forthcoming paper jam on the multifunction peripheral.

A control method for an information processing apparatus that performs wireless communication with a communication apparatus includes receiving, via a communication in a state in which pairing between the communication apparatus and the information processing apparatus is complete, predetermined information transmitted from the communication apparatus in a case where the communication apparatus is in a predetermined error state, and causes a display unit to display a screen for eliminating an error occurring in the communication apparatus, wherein, in a case where the pairing is complete, a screen including first information for eliminating the predetermined error state is displayed based on the received predetermined information, and, in a case where the pairing is not complete, a screen including second information different from the first information is displayed.

An apparatus includes circuitry to receive an input of problem information that is information on a problem, transmit the problem information to an information processing apparatus communicably connected to the apparatus via a network, and receive, from the information processing apparatus, troubleshooting information corresponding to the problem information. The troubleshooting information is information for solving the problem. The circuitry outputs the troubleshooting information, and transmits, to an extraneous resource, a repair request including the problem information and information indicating whether the troubleshooting information has been output.

A processing device includes a communicator that transmits and receives information by using management information, and a controller that restricts the transmission and reception of information via the communicator based on a restriction setting. When the management information is management information acquired from a terminal device, the controller cancels the restriction setting and transmits and receives information via the communicator.

A system and method for augmented reality for office machines such as multifunction peripherals (MFPs) includes a processor and memory and a data interface. Multifunction peripheral data is stored and corresponds to locations of identified MFPs. Device location data corresponds to a location of a portable data device such as a smartphone or other portable digital device. Relative location of the MFPs and the portable data device is determined. An image overlay corresponding to a property of one or more MFPs is displayed on the portable data device.

An image processing apparatus receives, via a user interface setting screen, a designation to determine a specification of RFC used to return a value indicating a status of the image processing apparatus in response to a request from a host. A control unit of the image processing apparatus returns the value indicating the status conforming to a specification determined according to the designation in response to a request issued at the predetermined time interval from the host. The control unit further returns the value indicating the status conforming to a specification determined according to the designation in response to a request issued at a time interval shorter than the predetermined time interval from the host in a case where it is determined by the host that the former returned value indicates an abnormal state of the image processing apparatus.