H04M3/53391

System and method for identifying and handling unwanted callers using a call answering system
10498887 · 2019-12-03 · ·

A method and system for identifying an unwanted caller using a call answering system. The method comprises receiving, by a call records server, information about callers from a plurality of telephony devices and one or more phone number data sources, classifying, by the call records server, one or more of the callers as either wanted or unwanted callers based on the received information, and storing, by the call records server, the received information and the classification of the one or more of the callers into a directory. The method further comprises identifying, by a call answering server, that a call from a given caller from a phone number to a receiving telephony device is from an unwanted caller by searching the directory, and handling, by the call answering server, the call from the given caller according to one or more preferences of the user, the one or more preferences including rejecting the call from the receiving telephony device, playing a recorded message, and disposing of the call.

METHODS AND SYSTEMS FOR GENERATING DYNAMIC VOICEMAIL GREETINGS
20240129409 · 2024-04-18 ·

Methods and systems for generating dynamic voicemail greetings are disclosed. According to an implementation, a voice call made from a caller to a recipient is directed to a voicemail server when the recipient is unreachable. The voicemail server may determine a relationship between the caller and the recipient. The voicemail server may further determine at least one of location data, event data, or time data associated with the recipient. The voicemail server may obtain the real-time location and event data from the recipient's phone and combine it with the saved location and event data to determine the content for the voicemail greeting message. The voicemail server may further select one or more templates based on the relationship between the caller and the recipient and the location and event content and generate a dynamic greeting message to be transmitted to the caller.

VIDEO GREETING PLAYING METHOD, SYSTEM, SERVER AND STORAGE MEDIUM
20240187527 · 2024-06-06 ·

Embodiments of the present application relate to the technical field of communication, and provide a video greeting playing method, system, server and storage medium. The video greeting playing method includes: in response to receiving a call transfer request indicating that a first terminal fails to call a second terminal, acquiring a type of a media channel currently accessed by the first terminal; in response to that the type of the media channel currently accessed by the first terminal is audio, performing video media negotiation with the first terminal; and in response to that the video media negotiation with the first terminal succeeds, sending a video greeting pre-recorded by the second terminal to the first terminal for the first terminal to play the video greeting.

MANAGEMENT OF CALL CONNECTION ATTEMPT
20190132447 · 2019-05-02 ·

Disclosed is a method for providing information with a voice message to a subscriber A in response to a receipt of call connection attempt in a terminal device of a subscriber B, the method includes: detecting the call connection attempt from the subscriber A in the terminal device of the subscriber B; generating a message including data carrying a dedicated voice message to the subscriber A; outputting the generated message to the subscriber A. Also disclosed is relates to a system implementing the method and a computer program product.

SYSTEM AND METHOD FOR IDENTIFYING AND HANDLING UNWANTED CALLERS USING A CALL ANSWERING SYSTEM
20190098132 · 2019-03-28 ·

A method and system for identifying an unwanted caller using a call answering system. The method comprises receiving, by a call records server, information about callers from a plurality of telephony devices and one or more phone number data sources, classifying, by the call records server, one or more of the callers as either wanted or unwanted callers based on the received information, and storing, by the call records server, the received information and the classification of the one or more of the callers into a directory. The method further comprises identifying, by a call answering server, that a call from a given caller from a phone number to a receiving telephony device is from an unwanted caller by searching the directory, and handling, by the call answering server, the call from the given caller according to one or more preferences of the user, the one or more preferences including rejecting the call from the receiving telephony device, playing a recorded message, and disposing of the call.

Built-In Mobile Device Voice Messaging System
20190089825 · 2019-03-21 ·

Systems, methods, and computer hardware, software, and/or media provide voice messaging systems operating on mobile electronic devices. The voice messaging systems provide voice messaging capability without relying on initiation of a telephone call by the mobile electronic device, and further provide video playback greetings to the user of the electronic mobile device that are controlled by the user recording and sending the voice message rather than by the recipient. Implementations of the invention further provide video playback greetings that are controlled by the recipient of a telephone call but that are delivered to the calling mobile electronic device while the telephone call continues

MULTIPLE PERSONALIZED GREETING MESSAGES FOR A VOICEMAIL SYSTEM
20190028589 · 2019-01-24 ·

A computerized process is operable upon a computerized telecommunications device and is configured to provide a personalized, contact-specific greeting to a caller contact. The process includes, within the computerized telecommunications device, operating programming configured to prompt a user of the device to record the personalized, contact-specific greeting, identify the caller contact based upon call data for an incoming call from the caller contact, and provide to the caller contact the personalized, contact-specific greeting based upon the identified caller contact. In one embodiment, every contact of the user can have a different greeting.

System and Method for Individualizing Messages
20180351884 · 2018-12-06 ·

A system and method for individualizing messages. The system includes a mobile device in wireless communication with a telecommunications network, wherein the mobile device includes a memory having a logic thereon. The logic initiates the method, wherein the method includes creating a subset of callers from a set of possible callers, assigning an identifier to the subset of callers, creating a conditional response associated with the identifier, and executing the conditional response. The conditional responses include playing a voicemail message associated with the identifier when a caller from the subset of callers associated with the identifier is directed to leave a voicemail, adding a signature associated with the identifier to a text message from the caller, or replying to the text message with a pre-determined message when a text message is received during a designated special status period.

System and method for identifying and handling unwanted callers using a call answering system
10110739 · 2018-10-23 · ·

A method and system for identifying an unwanted caller using a call answering system. The method comprises receiving, by a call records server, information about callers from a plurality of telephony devices and one or more phone number data sources, classifying, by the call records server, one or more of the callers as either wanted or unwanted callers based on the received information, and storing, by the call records server, the received information and the classification of the one or more of the callers into a directory. The method further comprises identifying, by a call answering server, that a call from a given caller from a phone number to a receiving telephony device is from an unwanted caller by searching the directory, and handling, by the call answering server, the call from the given caller according to one or more preferences of the user, the one or more preferences including rejecting the call from the receiving telephony device, playing a recorded message, and disposing of the call.

INTENTION DETECTION AND HANDLING OF INCOMING CALLS

A set of characteristics is computed for a caller who is associated with an identifier presented in a caller ID data of a call to a user. A characteristic includes a degree of closeness of the caller to the user in a social network of the user. A classification of the caller is computed using the set of characteristics in a function. A speech feature is extracted from a response from the caller, the response including speech response to an interrogation question presented to the caller during the call, the interrogation question being specific to the classification of the caller. An intent of the caller is determined with a probability using the speech feature. When the probability exceeds a threshold, a call handling instruction is generated for a called system, causing the called system to perform a call handling operation on the call.