A system and methods for contact center fault diagnostics, comprising a diagnostic engine and datastore of test cases used for testing components and services in a contact center, designed to operate on a contact center with a specified test campaign, allowing a contact center's various services and systems to be tested either internally or externally in an automated fashion with specified testcases being used to specify the format and expectations of a specific test, with reports of failures and points of failure being made available to system administrators.

An integrated vehicle health management (IVHM) system to resolve equipment-fault related anomalies detected by cyber intrusion detection system (IDS). A benefit of the present system is that it can result in fewer alerts that need manual analysis. A combination of cyber and monitoring with integrated vehicle health management (IVHM) may be a high value differentiator. As a solution gets more mature through a learning loop, it may be customized for different customers in a cost-effective manner, something that might be expensive to develop on their own for most original equipment manufacturers (OEMs). An IVHM symptom pattern recognition matrix may link a pattern of reported symptoms to known equipment failures. This matrix may be initialized from the vehicle design data but its entries may get updated by a learning loop that improves a correlation by incorporating results of investigations.

A test fixture for testing aerosol provision devices may include a housing, a plurality of testing modules disposed at the housing where each of the testing modules includes a cavity configured to receive a portion of an aerosol provision device, and processing circuitry operably coupled to the testing modules. Each of the testing modules may be configured to interface with an assembly of a respective one of the aerosol provision devices to transition the assembly between an initial state and a transitioned state during a functional test controlled by the processing circuitry. The processing circuitry may be configured to conduct the functional test of at least two of the testing modules simultaneously.

A test fixture for testing aerosol provision devices may include a housing, a plurality of testing modules disposed at the housing where each of the testing modules includes a cavity configured to receive a portion of an aerosol provision device, and processing circuitry operably coupled to the testing modules. Each of the testing modules may be configured to interface with an assembly of a respective one of the aerosol provision devices to transition the assembly between an initial state and a transitioned state during a functional test controlled by the processing circuitry. The processing circuitry may be configured to conduct the functional test of at least two of the testing modules simultaneously.

A system and methods for contact center fault diagnostics, comprising a diagnostic engine and test cases used for testing components and services in a contact center, designed to operate on a contact center with a specified test campaign, allowing a contact center's various services and systems to be tested either internally or externally in an automated fashion with specified testcases being used to specify the format and expectations of a specific test, with reports of failures and points of failure being made available to system administrators.

A system and methods for contact center fault diagnostics, comprising a diagnostic engine and test cases used for testing components and services in a contact center, designed to operate on a contact center with a specified test campaign, allowing a contact center's various services and systems to be tested either internally or externally in an automated fashion with specified testcases being used to specify the format and expectations of a specific test, with reports of failures and points of failure being made available to system administrators.

Aspects of the invention include receiving system data associated with a first system, the first system comprising a plurality of system components, wherein the system data comprises component data for each system component in the plurality of system components, obtaining historical performance data for each system component in the plurality of system components, determining at least one testing constraint associated with the first system, determining a test environment for the first system, the test environment comprising a plurality of test cases for the first system based on the system data, the historical performance data, and the at least one testing constraint, and executing the test environment on the first system.

Aspects of the invention include receiving system data associated with a first system, the first system comprising a plurality of system components, wherein the system data comprises component data for each system component in the plurality of system components, obtaining historical performance data for each system component in the plurality of system components, determining at least one testing constraint associated with the first system, determining a test environment for the first system, the test environment comprising a plurality of test cases for the first system based on the system data, the historical performance data, and the at least one testing constraint, and executing the test environment on the first system.

A data loading device for loading data into computer processor units from a data source, the device comprising at least a first connector for connecting to the data source and provided with a PHY component, and a plurality of second connectors for connecting to the computer processor units and each provided with a respective PHY component, the first connector being connected to the second connectors by a first selector module in order to define a single down channel so as to transmit data from the first connector to each of the second connectors individually, and by a second selector module for defining a single up channel so as to transmit data in the opposite direction, the selector modules being arranged to be capable of connecting only one of the second connectors at a time to the first connector and the device including a control unit for controlling the selector modules to select which second connector to connect to the first connector.

A testing and verification system for an equivalent physical configuration of an in-flight entertainment and communications system with one or more hardware components includes a virtual machine manager. One or more virtual machines each including a hardware abstraction layer is instantiated by the virtual machine manager according to simulated hardware component definitions corresponding to the equivalent physical configuration of the hardware components. The virtual machines are in communication with each other over virtual network connections. A test interface to the one or more virtual machines generate test inputs to target software applications installed on the virtual machines. A display interface is connected to the virtual machines, with results from the execution of the target software applications responsive to the test inputs are output thereto.