A system includes Session-Initiation-Protocol (SIP) servers that provide services for a respective set of endpoints. A monitor server can receive connectivity status of the respective set of endpoints based on registration status provided by the endpoints to the SIP servers. Based upon the received connectivity status, endpoints having connectivity problems are parsed into one or more subgroups. Potential problem sources are identified for the connectivity problems of the parsed endpoints. For each of the subgroups, the monitor server determines whether the subgroup exceeds a corresponding trigger threshold. In response a corresponding trigger threshold being exceeded, an action profile specifying an entity is accessed. A notification is transmitted to the entity.

This application discloses methods an apparatuses for sending and receiving uplink control information in the field of communications technology. In some implementations, a terminal device may receive first downlink control information (DCI) from a network device; determine, based on the received first DCI, that an uplink shared channel scheduled by using the first DCI is used to send only uplink control information (UCI); and send first UCI to the network device through the uplink shared channel scheduled by using the first DCI. In other words, the network device indicates to the terminal device by using DCI so that the terminal device can determine, based on an indication of the network device, whether the uplink shared channel scheduled by using the DCI is used to send only the UCI.

In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API). In another embodiment, the system for processing telephony sessions includes: a call router, a URI for an application server, a telephony instruction executed by the call router, and a call router API resource.

A system for enterprise collaboration is associated with an overlay network, such as a content delivery network (CDN). The overlay network comprises machines capable of ingress, forwarding and broadcasting traffic, together with a mapping infrastructure. The system comprises a front-end application, a back-end application, and set of one or more APIs through which the front-end application interacts with the back-end application. The front-end application is a web or mobile application component that provides one or more collaboration functions. The back-end application comprises a signaling component that maintains state information about each participant in a collaboration, a connectivity component that manages connections routed through the overlay network, and a multiplexing component that manages a multi-peer collaboration session to enable an end user peer to access other peers' media streams through the overlay network rather than directly from another peer. Peers preferably communicate with the platform using WebRTC. A collaboration manager component enables users to configure, manage and control their collaboration sessions.

A first carrier may support inbound roaming requests for subscribers of a trusted second carrier. For example, the first carrier may receive an inbound roaming request from a UE. The first carrier may determine a second carrier that is a home carrier of the UE is a trusted carrier associated with the first carrier. In response, an IMS procedure associated with the UE may be performed including communicating, by a first CSCF node of the first carrier, with a first HSS of the second carrier, using a same protocol as used by the first CSCF node to communicate with a second HSS of the first carrier and communicating, by the first CSCF node, with a first AS of the second carrier, using a same protocol as used by the first CSCF node to communicate with a second AS of the first carrier.

Disclosed is a system for providing contact center services in an integrated way, in which a client can receive query processing services by immediately connecting to at least one of other contact center servers operated by service providers cooperating in a link service by a call transfer without changing a preexisting connection state while being initially connected to a specific contact center server, so that a user can use a plurality of query processing services without difficulties by linking the contact center servers operated by the plurality of service providers, thereby minimizing the time, efforts and costs of the user who wants to receive the plurality of query processing services through the plurality of service providers.

Disclosed is a system for providing contact center services in an integrated way, in which a client can receive query processing services by immediately connecting to at least one of other contact center servers operated by service providers cooperating in a link service by a call transfer without changing a preexisting connection state while being initially connected to a specific contact center server, so that a user can use a plurality of query processing services without difficulties by linking the contact center servers operated by the plurality of service providers, thereby minimizing the time, efforts and costs of the user who wants to receive the plurality of query processing services through the plurality of service providers.

In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API). In another embodiment, the system for processing telephony sessions includes: a call router, a URI for an application server, a telephony instruction executed by the call router, and a call router API resource.

This application discloses methods an apparatuses for sending and receiving uplink control information in the field of communications technology. In some implementations, a terminal device may receive first downlink control information (DCI) from a network device; determine, based on the received first DCI, that an uplink shared channel scheduled by using the first DCI is used to send only uplink control information (UCI); and send first UCI to the network device through the uplink shared channel scheduled by using the first DCI. In other words, the network device indicates to the terminal device by using DCI so that the terminal device can determine, based on an indication of the network device, whether the uplink shared channel scheduled by using the DCI is used to send only the UCI.

Systems and methods for managing a Network Based Media Processing (NBMP) workflow are provided. A method includes obtaining, from a descriptor corresponding to a network based media processing (NBMP) workflow, or a task included in the workflow, a syntax element indicating a protocol characteristic of a protocol corresponding to an input or an output of the workflow or the task, deriving the workflow based on the task; and managing at least one media processing entity according to the derived workflow, wherein the protocol characteristic relates to at least one from among a nonessentiality, a timing, an order, a number, a latency, and a size associated with the input or the output.