A method for audio quality improvement related to a participant of a virtual three dimensional (3D) video conference, the method may include: determining participant generated audio, by a machine learning process and based on image analysis of a video of the participant obtained during the virtual 3D video conference; and generating participant related audio information based at least on the participant generated audio; wherein the participant related audio information, once provided to a computerized system of another participant, causes the computerized system of the other participant to generate participant related audio of higher quality than participant audio when the participant audio is included in sensed audio that is sensed by an audio sensor that is associated with the participant.

Techniques for conducting a virtual event are described. One example method includes displaying, on a display screen of a computing device, a plurality of icons, each icon representing a different virtual event participant, wherein the plurality of icons includes a first icon representing a virtual event participant associated with the computing device; receiving, from an input device of the computing device, input representing a direction of movement for the first icon; and in response to receiving the input, moving the first icon on the display screen in the direction represented by the input.

A two-way communication support system supports two-way communication between a second terminal device which receives, from a first terminal device, first state data changed according to the state of a first user present on a side where the first terminal device is arranged and which outputs an image and a voice indicated by the first state data and the first terminal device. The two-way communication support system includes a state identifier and an output controller. The state identifier analyzes second state data changed according to the state of a second user present on a side where the second terminal device is arranged so as to identify the state of the second user. The output controller causes the first terminal device to output analysis information indicating a result of the identification of the state of the second user performed by the state identifier.

Computerized systems are provided for determining an identity of one or more users that use a same audio source, such as a microphone. The identity of one or more users that use a same audio source can based on generating a list of participant candidates who are likely to participate in an associated event, such as a meeting. For instance, embodiments can generate one or more network graphs of a meeting invitee any only voice input samples of the meeting invitee's N closest connections are compared to an utterance to determine the identity of the user associated with the utterance. One or more indicators that identify the users who are using the same audio source, as well as additional information or metadata associated with the identified user can be caused to be presented.

The need for efficient and effective communications is of key importance to contact centers. Agent communications with customers are designed to maximize results while minimizing resources, in particular the time required for human agents to be engaged with a particular customer. Often the impact of two agents on a communication can both improve customer satisfaction and better produce the intended result of the communication. However, two (or more) live agents is resource intensive. By providing a virtual agent controlled, entirely or in part, by a live agent, the customer may be presented with the appearance of two agents while requiring the human resources of a single agent.

Avatars may be displayed in a multiuser communication session using various spatial modes. One technique for presenting avatars includes presenting avatars such that an attention direction of the avatar is retargeted to match the intent of the remote user corresponding to the avatar. Another technique for presenting avatars includes a pinned mode in which a spatial relationship between one or more avatars remains displayed in a consistent spatial relationship to a local user regardless of movements of the local user. Another technique for presenting avatars includes providing user-selectable presentation modes between a room scale mode and a stationary mode for presenting a representation of a multiuser communication session.

A method for incorporating an augmented voice communication into a communication routing configuration of a contact center system according to an embodiment includes selecting a vocal avatar, wherein the vocal avatar includes phonetic characteristics having first values, receiving a text communication and input user parameters from an input user, generating the augmented voice communication based on the text communication and the input user parameters, wherein the augmented voice communication includes phonetic characteristics having second values, wherein the first values of the phonetic characteristics of the vocal avatar are different from the second values of the phonetic characteristics of the augmented voice communication, and incorporating the augmented voice communication into the communication routing configuration of the contact center system.

A method for incorporating an augmented voice communication into a communication routing configuration of a contact center system according to an embodiment includes selecting a vocal avatar, wherein the vocal avatar includes phonetic characteristics having first values, receiving a text communication and input user parameters from an input user, generating the augmented voice communication based on the text communication and the input user parameters, wherein the augmented voice communication includes phonetic characteristics having second values, wherein the first values of the phonetic characteristics of the vocal avatar are different from the second values of the phonetic characteristics of the augmented voice communication, and incorporating the augmented voice communication into the communication routing configuration of the contact center system.

There is provided an information processing apparatus, an information processing method, and a program that make it possible to recognize a state of telecommunication among multiple points more easily. Information regarding telecommunication performed among telecommunication apparatuses is received, and an image that indicates a state of telecommunication between a first telecommunication apparatus and another communication apparatus and a state of telecommunication between a plurality of other telecommunication apparatuses is generated on the basis of the received information, and then the generated image is displayed. The present disclosure can be applied, for example, to an information processing apparatus, a telecommunication apparatus, electronic equipment, an information processing method, a program, or the like.

An example electronic device for conducting conference calls includes a memory to store a user profile including first identifying information of a first participant in a conference call. A receiver receives second identifying information of the first participant from a transmitting device associated with the first participant. The first identifying information and the second identifying information form an identifier for the first participant. An audio encoder receives an audio signal. A processor, in response to determining which transmitting device is nearest to a source of the audio signal relative to other transmitting devices, identifies the first participant as a source of the audio signal, and combines the identifier for the first participant with the audio signal generated by the first participant. A router forwards the combined identifier and audio of the first participant to a receiving device of a second participant in the conference call.