A communication system include: a first acquisition unit configured to acquire request information of session initiation and authentication information of session participation; a session management unit configured to establish the session between the first terminal and the second terminal; a second acquisition unit configured to acquire request information of session participation and the authentication information of session participation being input by a third terminal; and a participation determination unit configured to compare the authentication information of session participation obtained by the first acquisition unit with the authentication information of session participation obtained by the second acquisition unit, and the participation determination unit allowing the third terminal to participate in the session when the authentication information of session participation obtained by the first acquisition unit is identical to the authentication information of session participation obtained by the second acquisition unit.

Systems and methods performed by an IP telephony system allow a user to request that his IP telephony device be set into a conference calling mode for an indefinite period of time. When the user's IP telephony device is in the conference calling mode, all parties that attempt to call the user's IP telephony device are added to a conference bridge tied to the user's IP telephony device. All incoming calls are treated in this fashion until the user cancels the conference calling mode and returns to a normal calling mode.

In one embodiment, a secure mechanism operates in conjunction with a three-way bridge in a contact center to protect against inadvertent exposure of sensitive information provided during a call. During the call, an agent may bridge on an interactive voice response system (“IVR”) onto the call prompting the party to enter sensitive information, such as a credit card account number, to effect a payment. The information may be provided by the party using dual-tone multiple frequency (“DTMF”) tones or speech. The IVR may provide a confirmatory announcement indicating the sensitive information received. A switch may be controlled by the IVR so that any sensitive information expected from the party or provided by the IVR in a confirmatory announcement is not presented to the agent or to a recording system. In this manner, the IVR suppresses the exposure of sensitive information to the agent and/or a recording system.

Described herein is a methods and systems for providing a digital interactive experience. Interactive experiences include, but not limited to, synchronized video playback, video and text chat between two or more participants, and interactive live event participation combining synchronized video, text and video chatting. The system comprises persistent and non-persistent components to which a plurality of participants in the interactive experience may connect.

A conference management system of the present invention displays, before terminals used by users participate in a conference, electric field intensity information of the respective terminals, and available capacity information of bands in a plurality of lines, for each of the respective terminals and enables the users to select one terminal from among the plurality of terminals based on the display. Provided is the conference management system including a conference management device connected to a plurality of networks and a plurality of wireless terminals connected to the conference management device via access points corresponding to the plurality of networks. One or more wireless terminals corresponding to a predetermined user name display a plurality of wireless terminal names corresponding to the predetermined user name, and electric field intensity information and band information of access points to which the respective terminals belong, which have been received from the conference management device.

An automated method and system is provided for resolving conflicts in presence and availability information stored at differing network nodes and configuring interparty communications.

A method for call addition control in a User Agent (UA) or a call service system is provided. The UA or the call service system receives or initiates a call addition request comprising information of a called party during a call. The UA or the call service system determines whether the called party is already present in the call. The UA or the call service system blocks the call addition request in response to the called party being already present in the call.

A method and system for management of multi-party communications that is capable of intelligently assessing a first party/requestor's need and automatedly matching the first party's need to a suitable second party resource that is most probable to meet that need in an efficient manner. The system effectively serves as a chatbot-based (text-based or voice-based) switchboard operator that allows requestors to state a need for a service or consultation, and then automatedly have that need researched and/or matched to the most appropriate resource/service provider based on real-time automated inquiry and/or known data from past research. Further, the system is capable of contacting one or more resources/service providers, confirming that a particular resource/provider can meet the current need, and also coordinating/facilitating a communication session between the first party/requestor and the second party/resource without the need for human intervention.

A method of processing call establishment requests, the method comprising the steps of: a) receiving call establishment definition data relating to a called party identifier; b) receiving a call establishment request from a calling party, the call establishment request comprising the called party identifier; c) determining that a user terminal associated with the called party identifier is engaged in a call with a remote party; d) determining that call establishment definition data is associated with the called party identifier; and e) in response to steps b) c) and d), processing the call establishment request to connect the calling party to the called party.

A system and method for creating and posting voice messages via a social networking service. A social networking service includes a website for receiving a voice message, post the voice message to the social networking service by storing the voice message as an audio file to a server, and transmit the post to a mobile device each associated with a follower of the social networking service. A client application running on each mobile device receives a notification of the post from the social networking service, and includes a control interface to enable an associated follower to access the voice message.