Self-serve product dispenser system with associated dynamically modifiable tiered menu
20210365915 · 2021-11-25
Inventors
Cpc classification
G06Q20/18
PHYSICS
G07F17/0014
PHYSICS
G07F11/00
PHYSICS
International classification
Abstract
A self-serve product dispenser system includes a user-interactable tiered menu that is dynamically modifiable in realtime to display available products at current price. The menu may be displayed proximate to the product dispenser, or displayed remotely, e.g., on a user's smart device. Preferably the menu is displayed on a touch screen to facilitate user touch-interaction with images of available products, which interaction advances to a new menu tier with more detailed product information. The user can touch-select payment mode and can make secure payment in a variety of ways, including remotely. Upon confirmed payment, products are dispensed directly from the product dispenser, and associated inventory is debited by the quantity of dispensed products. However, the product dispenser may act as a virtual locker should the user elect to select and pay for products but defer secure pick-up from the dispenser.
Claims
1. A self-serve product dispenser system, including: a product dispenser containing products dispensable from said product dispenser responsive to a user viewing, selecting, and paying for selected said products, said product dispenser being operatively responsive, with respect to said user viewing, selecting, and paying for, absent any user interaction external to said product dispenser; a display screen presenting a tiered user-interactable menu displaying said products contained in said product dispenser, said display screen viewable by said user; a networked computer system, coupled to said product dispenser, including a processor, memory, and software stored in said memory and executable by said processor to at least generate said tiered user-interactable menu; an inventory-data bank system coupled to said networked computer system to maintain realtime data including at least inventory and price for said products contained in said product dispenser, and history of purchases by each said user of said self-serve product dispenser system; a protocol and assurance system, coupled to said networked computer system, to ensure compliance with relevant regulatory standards governing authorization to access and purchase products from said self-serve product dispenser system by each said user; wherein upon confirmation by said self-serve product dispenser system of payment by an authorized said user, said product dispenser dispenses purchased said products to said user; and said inventory-data bank system records each said sale, debits inventory of said product sold, and said computer system persistently stores historical data information for said sale to said user.
2. The self-serve product dispenser system of claim 1, wherein said display screen has at least one characteristic selected from a group consisting of (a) said display screen is attached to said product dispenser, (b) said display screen is disposed separate from but in proximity to said product dispenser, (c) said display screen is disposed remotely from said product dispenser, (d) said display screen is part of an external smart device operable by a user, and (e) said display screen is user touch sensitive.
3. The self-service product dispenser system of claim 1, wherein said display screen is a display on an external smart device selected from a group consisting of (a) a smart phone, (b) a tablet, (c) a netbook, (d) a laptop computer, (e) a PDA, (f) a smart watch, and (g) a computer.
4. The self-service product dispenser system of claim 1, wherein: said products include at least one product selected from a group consisting of (a) foodstuffs ingestible by humans, (b) combustibles that humans can smoke, (c) medicinal products, (d) products purchasable only by adults, (e) cannabis, (f) a product requiring a medical prescription, and (g) medicinal cannabis.
5. The self-service product dispenser system of claim 1, wherein: said networked computer system customizes for said user at least one parameter, on said tiered user-interactable menu, selected from a group consisting of (a) a personalized anniversary message if date of said user's access to said self-service product dispenser system is approximate to said user's date of birth, (b) a personalized message acknowledging at least one past referral by said user of another user to said self-service product dispenser system, (c) a past purchase history by said user from said self-service product dispenser system, (d) a reconfiguring of at least a portion of said menu repositioning images of products on said menu in positions on said display.
6. The self-service product dispenser system of claim 1, wherein: sale of any said products approaching a relevant expiration date is promoted by said tiered user-interactable menu doing at least one of (a) displaying a lowered sale price for said products, (b) graphically highlighting an image of each of said products, and (C) displaying an image of each of said products in a most prominent region of said tiered user-interactable menu.
7. The self-service product dispenser system of claim 1, further including at least one of: a battery operable theft recovery system to enable recovery of a stolen and relocated said self-service product dispenser, including a battery operable GPS-based system disposed within said self-service product dispenser to signal a change in location of said self-service product dispenser even if said self-service product dispenser has been disconnected from its own source of operating power, whereby recovery of a stolen said self-service product dispenser is enhanced, and a battery operable theft recovery system to enable recovery of-a stolen and relocated said self-service product dispenser, said theft recovery system including a battery operated annunciator system disposed within said self-service product dispenser to emit a remotely detectable recovery signal responsive to receipt of an externally transmitted signal, whereby recovery of a stolen said self-service product dispenser is enhanced.
8. The self-service product dispenser system of claim 1, further including: a battery operable theft recovery system to enable recovery of a stolen and relocated said self-service product dispenser, including a battery operable GPS-based system disposed within said self-service product dispenser to signal a change in location of said self-service product dispenser even if said self-service product dispenser has been disconnected from its own source of operating power; and a battery operable theft recovery system to enable recovery of a stolen and relocated said self-service product dispenser, said theft recovery system including a battery operated annunciator system disposed within said self-service product dispenser to emit a remotely detectable recovery signal responsive to receipt of an externally transmitted signal, whereby recovery of a stolen said self-service product dispenser is enhanced.
9. The self-service product dispenser system of claim 1, further including: a secure website and an executable software application, accessible only to qualified users authorized to use said self-service product dispenser system; wherein said display screen is viewable on an external smart device able to execute said software application and to access said secure website; wherein said secure website and executable software application enable a user of said external smart device to select a nearby said product dispenser, and to view a display similar to said display on said product dispenser; said secure website enabling said user to view, select, and pay for products contained in said nearby product dispenser, said nearby product dispenser acting as a virtual locker holding selected and paid for products for said user until said paid for products are retrieved by said user; said self-service product dispenser system providing said user with a unique PIN ID memorializing said sale, whereby upon visiting said nearby product dispenser and presenting said PIN ID, said product dispenser dispenses to said user said paid for products.
10. The self-service product dispenser system of claim 1, further including at least one of (a) an imaging camera to capture a facial image of said user to aid in confirming user identity, (b) a biometric sensor to aid in confirming user identity, and (c) a secure identity card issued to qualified users such that a user possessing said secure identity card can go to said product dispenser and confirm user identity and authorization by inputting said secure identity card to said product dispenser, and proceed to use said product dispenser.
11. The self-service product dispenser system of claim 1, wherein form of payment by said user includes at least one of (a) credit card payment, (b) debit card payment, (c) coupon payment, (d) payment using a credit voucher issued by said self-service product dispenser system as change for a past sale, (e) cash, (f) bitcoin, and (g) payment communicated to said product dispenser using secure near field technology.
12.-28. (canceled)
29. The self-service product dispenser system of claim 1, wherein said product dispenser is distributably networkably couplable to at least one of (a) a regional one point-of-sale system, (b) a national point-of-sale system, and (c) an external smart device.
Description
BRIEF DESCRIPTION OF THE DRAWINGS
[0015]
[0016]
[0017]
[0018]
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[0020]
[0021]
[0022]
DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS
[0023]
[0024] Thus, in many applications one or more dispensers 20 may be located in an area, perhaps a store, where access to the area containing the dispensers is secure. By this it is meant that only users able to demonstrate their qualification to access and use a dispenser to purchase products may gain access to the dispenser(s). In some instances the users may possess ID cards, perhaps issued by the owner or manager of the dispenser, demonstrating their qualification. They may have to present this card to a security person guarding access to the dispenser area. In some installations, the user ID card may physically provide access to the dispenser area. In other instances, the would-be user may have to present documents to a security person, which documents establish the user's qualifications, before access is granted. But once controlled access is gained to the dispenser area, the dispenser enables a qualified user to select products and pay for their purchase in realtime, and to instantly receive the products. As such, the dispenser may provide a rapid transaction time, 24/7 point of sale (POS) in which no check-out personnel are required, no waiting in customer lines are required. These aspects of the present invention benefit the user and can maximize profit to the owner or manager of the dispenser.
[0025] Referring still to
[0026] As shown in
[0027] System. 10 preferably includes a computer system 70, a portion of whose memory 74 can store previously gathered user 32 data including fingerprint and/or finger vein data. In some embodiments, computer system 70 is distributed, with some decision making functions being executed by remote servers, e.g., 90, that may be located in the cloud; see
[0028] System 90 preferably is compatible with commonly used POS (point of sale) protocol, e.g., that adopted by MJ Freeway, Biotrack, and Green Bits, among others. Such POS systems are the backbone to most retail businesses in the United States. To the extent a given system 90 may not already provide such function, the more sophisticated of such POS systems can provide backend product inventory management modules. In applications where dispenser 20 may be used to sell and dispense cannabis in jurisdictions where such sales are legal, California, for example, the cannabis industry is mandated to have complete integration into the. California state-wide Metrc system, a seed to sale tracking system for the cannabis industry within the state of California. The Metrc system can track all aspects of cannabis, a controlled substance, literally from seed to retail sale, including sale via dispenser 20. Software routines 76 within system 70 preferably are implemented using APIs such that sets of subroutine definitions, protocols, and tools for building application software are integrated to be interface-compatible and compliant with relevant industry standards, including for example MJ Freeway, a company whose software systems and protocols are currently used by over a thousand legal dispensaries. Thus system 90 software, which as noted may be cloud-based, will be legally compliant with MF Freeway standards. As such, dispenser 20 will not violate relevant State or Federal regulations relating to sales of products containing cannabis. Such regulations may include limit on quantity of dosage of products sold to a single user within a certain time period, perhaps a day, a week, etc. System 10 is an integrated networkable system and can track and store in persistent memory what products are sold to which users by which dispenser, and when. Thus these protocol and assurance precautions present in system 10 ensures a user attempting to purchase products whose sale to this user would violate a relevant legal standard will not be permitted to consummate the sale. Display 40 may now present explanatory text on menu 42 advising that sales history reflects the user has purchased so many grams of this product within the last day or days, and that a further sale now would violate relevant law and cannot proceed. An advantage of the networked aspect of system 10 and of its distributed computing capability, see 160, 90, 90′, 90″ etc.,
[0029] In some embodiments, previously gathered user data including fingerprint and/or finger vein data is stored in databank 92. Only after user identity and thus right to access dispenser 20 is confirmed and user payment using cash, credit card, debit card, or remote field payment is confirmed, will the user selected products be dispensed to the user via chute 22. The inner portion of chute 22 preferably is padded to avoid breaking or damaging dispensed products 30 or their containers.
[0030] As further shown in
[0031] It is understood that within dispenser 20 there are servos and motors and the like that cause hoppers containing products including selected and purchased products to be dispensed via chute 22. These mechanical mechanisms are well known in the art and need not be depicted in the figures or described in further detail herein. An exemplary embodiment of dispenser 20 may include perhaps 30 each of 36 different bins (able to hold 36 different products or perhaps a very popular product may be presented in two or more bins). Thus in this exemplary configuration, 30 units of a particular product could be dispensed before it is necessary to refill these bins, or at least remove the depleted product from menu 42.
[0032] Dispenser 20 may hold several thousands of dollars' worth of products and in some embodiments system 10 includes a protective internal anti-tampering anti-theft system 100. Protective system 100 includes a vibration sensor system 102 that can detect if someone is rocking the dispenser, perhaps in an attempt to break into the dispenser. Upon detecting rocking vibrations, system 102 can cause an internal speaker 104 and/or speaker 68 to emit a loud sound to deter the potential thief. System 102 can also wirelessly alert system 90 and thus alert the owner or manager of dispenser 20 as to the potential vandalism or theft. An internal speaker 104 is desired in the event a potential thief disables visible speaker 68. In addition, camera 64 can photograph the person(s) rocking the dispenser, and optionally system 102 can cause display 40 to turn-off while vibrations are occurring.
[0033] It is also possible that a thief might attempt to steal the entire dispenser, perhaps by breaking through a wall in the area containing the dispenser, and hauling it and its valuable contents away. Dispenser 20 normally is coupled to a source of AC operating power, e.g., 117 VAC or perhaps 240 VAC. Supplementary to AC power, protective system 100 is operable from a preferably large mAh capacity rechargeable battery 106, which is coupled to the AC power source for dispenser 20, for on-going recharging. Battery 106 preferably can maintain power to protective system 100 for days, if not for weeks. Such battery operation capability is desired in case a thief steals the dispenser, during which theft presumably no AC power source would be available. Anti-theft system 100 preferably includes a geo-fencing system 108 that in realtime knows the reference (longitude, latitude) GPS coordinates for dispenser 20 at its normal position, e.g., perhaps in a store. System 108 in realtime compares the reference (longitude, latitude) coordinates against any substantial change in position coordinates, which substantial change indicates a repositioning of dispenser 20, and possibly its removal and theft. Geo-fencing system 108 can wirelessly, e.g., RF, WiFi, Bluetooth, etc., broadcast dispenser 20 location coordinates, including a warning concerning a substantial coordinate change, through an antenna, e.g., to system 90, and thus to the owner or manager of dispenser 20. Upon being alerted to the unexpected positional change of the dispenser, the owner or manager of dispenser 20 can immediately summon authorities to accompany the owner/manager to the system 100-broadcast new coordinate location to recover the dispenser. An alert system 110 can be remotely wirelessly controlled by a portable transmitter 112 brought along by the dispenser owner/manager to command alert system 11- to emit a loud sound through hidden internal speaker 104 and/or speaker 68. This emitted sound, perhaps a loud klaxon horn sound, is a remotely triggerable homing annunciator signal that can help authorities find the exact location of dispenser 20, especially if it is hidden, perhaps in a warehouse containing many dispenser-sized wooden crates.
[0034] In many embodiments, products 30 may include perishables, and dispenser 20 preferably includes an environmental system 120 to monitor and maintain a desired environment within the dispenser. Relevant environmental parameters typically can include maintaining at least one of internal refrigeration temperature, and humidity. In the event of an failure within system 120, e.g., internal temperature has risen too high, humidity is out of range, system 120 can sound a warning via speaker 68 and/or speaker 104 and/or can wirelessly signal wireless system 90 to summon immediate repair assistance. If system 120 has failed due to an interruption in the AC power source to dispenser 20, it will be appreciated that internal battery 106 can also supplementary power the warning portion of system 120.
[0035] An exemplary configuration for dispenser 20 might be 72″ (183 cm) height×30″ (76 cm) wide×38″ (97 cm) deep with a weight of perhaps 770 pounds (350 kg), although other configurations could of course be used. An exemplary display screen 40 diagonal might be about 32″ (81 cm), and an exemplary chute 22 may be perhaps 11″ (28 cm) wide and about 5″ (12.7 cm) high, although other sized displays and chutes could be used. It will be appreciated that dispenser 20 occupies a relatively small footprint and may be used advantageously to provide an additional point of sale that functions as a no-employee-needed express lane in an establishment.
[0036] In
[0037] As described later with respect to
[0038] Dispensing machine 20 further includes an internal computer system 70 that typically includes a processor 72, memory 74, software routines 76 stored in memory 74 and executable by processor 72 to govern information displayed on menu 42, among other tasks, including monitoring inventory, security and payment, and dispenser protection operations. Computer system 70 preferably further includes an input/output system 78 that communicates via link 80 (e.g., a cable, a wireless link such as WiFi) with system 90 and inventory-databank system 92 that may be located remotely from dispenser 20, perhaps in the cloud. In embodiments where products 30 are perishable, it is understood that dispensing machine 20 may include internal systems (not shown) to regulate temperature and/or humidity as required. Without limitation, products purchasable and dispensable from dispenser 20 may include foodstuffs ingestible by humans, combustibles that humans can smoke, medicinal products, products purchasable only by adults, e.g., cannabis where legal, as well as products available to humans only upon medical prescription, e.g., medicinal cannabis. Computer system 70 will know the expiration date on each product 30 within dispenser 20. If the expiration date for a specific product is approaching, software 86 may include a routine to reduce the sales price of such product(s), to help ensure they sell before the expiration date.
[0039] Computer system 70 can track whether certain sub-display 42-22 locations on menu 42 seem to promote more sales than other locations, e.g., perhaps sub-displays located in the uppermost row. Computer system 70 knows in realtime the expiration dates of any time-critical products 30 within dispenser 20. A software routine, e.g., part of software 76, stored in memory 72 can analyze such data, and products approaching their expiration dates can be displayed and advertised in the most favorable menu sub-display 42-22 locations, perhaps first row, first column, to help ensure the product sells before the expiration date. As such, dispenser 20 acts intelligently to promote sales of the products 30 within, to maximize sales and profits to the owner or manager of dispenser 20, and to timely expedite sales to users. Further, if desired computer system 70 can cause time-of-day and/or day-of-week discounts to be displayed, to help sell products 30. Since computer system 70 knows the date of birth of each user, if desired, computer system 70 can create a programmable point of sale message, perhaps “Happy Birthday” discounts, e.g., 42-9 in
[0040] Preferably computer system 70 and inventory-databank 92 work together to enable product inventory data at the site location of dispenser 20 to be decremented and thus tracked in realtime as products are sold and dispensed. Further, the contents displayed on menu 42 can be dynamically modified at any time by computer system 70. For example, if there is no more inventory for a specific product or product size, menu 42 will stop displaying information relating to such product until product inventory within dispenser 20 is replenished. If there is a sudden price change for a product, the change can be displayed in realtime on menu 42. Such realtime accuracy in information displayed on menu 42 contributes to user goodwill in that time is not wasted selecting products that are already sold-out. In some embodiments, displayed items that the user examined but did not purchase after reading further details can be tracked by computer system 70. Such tracking can provide insight to the manager or owner of dispensing machine 20 as to which unpurchased products may be more potentially interesting than other products. Possibly such interesting but unpurchased products should have a more attractive photograph in menu 42, perhaps a slightly lower price, or perhaps a more favorable sub-display 42-22 location. Further, as noted, since computer system 70 knows what products 30 within dispenser 20 have relatively imminent expiration sales dates, such products can be displayed with reduced prices, to enhance likelihood of sale before the expiration date. Such marketing type data is readily available to overall dispensing system 10 and computer system 70. By contrast, if such products were dispensed by a clerk behind a counter to the user, there might be no realtime insight or awareness of such potential marketing data. Other marketing correlations of potential interest that can be generated automatically by dispensing system can include without limitation actual sales of selected products versus days of the week, versus time of day, versus large or small product photo, versus sub-display location in the displayed menu. Further, while the menu display shown in
[0041] Assume user 32 interacts with dispenser 20 in
[0042]
[0043] Still referring to
[0044] In
[0045] Preferably dispenser 20 is ADA compliant. For example, ADA handicapped icon 42-18 at the display screen bottom if touched by the user compresses the vertical height of the displayed menu 42 to the bottom 25% or so of the size of display screen 40. This would enable a user sitting in a wheelchair to reach and touch an image in a sub-display in the uppermost row of array 42-4. A HELP icon 42-6 is available should a problem or question arise. For visually impaired users, audible cues may be emitted by speaker 68. Further, in some embodiments a user's touch of a sub-display area 42-22 can cause a vocalized description of what is shown to be annunciated from speaker 68, to aid visually impaired users.
[0046] Assume that user 32 looking at menu 42 displayed in
[0047] In
[0048] In
[0049] As shown
[0050]
[0051]
[0052] At this juncture, the menu display reverts to what was shown in
[0053] After the selected products have been paid for and dispensed, computer system 70 communicates with system 90 (and possibly linked systems such as 90′, 90″) to decrement inventory at the site of dispenser 20 by the quantity of products sold and dispensed. System 90 can at any time update inventory to be displayed on menu 42. Such dynamic and realtime updates occur whenever there is a product price change, or inventory on a product drops to zero (in which case no menu display of that product is to occur). If desired, a “temporary out of stock” sign can be displayed in lieu of the normal text for that product. System 10 via computer system 70 and system 90 can alert staff in the building where dispenser 20 is located to restock, especially if the just sold out product is a best seller. Restocking dispenser 20 entirely to fill empty hoppers within with products may take perhaps 15 minutes, and if desired an automatic restocking mechanism could perhaps be implemented. Once a sold-out product has been restocked in dispenser 20, inventory system 92 is appraised, the product image and related text is again displayed in the tiered menu. Such updates occur whenever required by price or product inventory change, and computer system 70 preferably queries system 90 for any changes before progressing from the Home menu of
[0054]
[0055] At method step 200, display 40 presents a Home menu 42, as shown in
[0056] At method step 230, a next menu tier is displayed on dispenser 20, depending on what area of menu 42 in
[0057] Method step 240 in
[0058] At method step 250, assuming the user has not elected to go backwards in the menu tier, computer system 70 will display menu 42 as exemplified by
[0059] At menu step 260, the user's selections have been made, and a mode of payment will have been selected by the user by interacting with the displayed menu. At this juncture exemplary menu displays are as shown in
[0060] At method step 270, the user will have inserted cash into the dispenser, or submitted a card or coupon to the dispenser, or possibly brought a smartphone in close nearfield proximity to the machine to make payment. However made, computer system 70 can count cash inserted into the dispensing machine, or communicate with relevant card or coupon providers to ensure that payment, including close field proximity payment, is bona fide. If for whatever reason payment is not accepted by computer system 70, the process can return to step 260.
[0061] If payment is correct in amount and confirmed at step 280 the selected and paid for products are dispensed to the user from chute 22. System 90 (and if present, systems such as 90′, 90″, etc.) is automatically advised of the transaction, and relevant debits to inventory for the purchased products are made. By default, once products are dispensed, the menu tier returns to the Home screen shown in
[0062] Embodiments of the present invention enable one or more users to individually access dispenser 20 remotely, perhaps from many miles distant. Briefly, a user can use a smart device, perhaps a smartphone, tablet, netbook, etc., executing a mobile app (application) executable by the smart device to access a secure website, perhaps owned or controlled by the owner or manager of system 10. Access to the secure website means the user has previously been vetted, if security so demands, for purposes of selecting and buying products 30. The app may initially display a map showing location of dispensers 20 within a desired geographic distance, e.g., 5 mile radius, 10 mile radius, etc. The user will thus first select a dispenser 20 that is relatively close to the user, for purposes of picking-up products from the dispenser. The smart device and app then enable the user to access the functional equivalent of tiered menu 40, as exemplified by
[0063] Consider now
[0064] It is understood that prior to being allowed to use app 130 to interact typically via WiFi linkage 80′ to cloud 95 and thus, functionally, to remotely disposed system 10, and optionally systems 90′, 90″, user 32′ will have securely (e.g., using SSL) logged in with user name and password to the relevant website. Without limitation, smart device 140 may be a smartphone, tablet, netbook, notebook, PC, PDA, or smartwatch. It will be appreciated that user 32′ may use smart device 140 almost anywhere, perhaps from the comfort of home or office, which may be quite remote for the location of a dispenser 20. Thus, there is no requirement that smart device 140 be disposed in close proximity to a dispenser. The website typically may include a map or address listing, showing location of conveniently located dispensers 20, 20′, etc., which are networkably coupleable to smart device 140. Displayed dispensers such as 20, 20′ are conveniently located in the sense that it will be relatively easy for user 32′ to visit the actual selected dispenser to pick-up selected and paid for products 30 from the dispenser.
[0065] Using smart device 140 and mobile app 130, the user can examine various tiered menu pages, similar to what was displayed in
[0066] As this juncture, products 30 remain within dispenser 20, which acts as a virtual locker until the user retrieves the products from the dispenser. At a later time, perhaps hours or days or more later, user 32′ will go to the store or other location of vending machine 20. Depending upon the access security requirements for products 30 within the dispenser, user 32′ may have to first identify himself to the owner or manager of the dispenser as a qualified user. This can be done by the user's producing his user ID card, which can include a photograph of the user for comparison by a representative of the owner or manager of the dispenser. Assuming qualification passes muster, the user is given access to dispenser 20 where he can present his PIN 154 to the dispenser, e.g., by allowing camera 64′ (see
[0067] Thus, embodiments have been described in which associated tiered menu 42 is displayed and accessed at the site of dispensing machine 20 as in
[0068] It will be appreciated that transactions with dispenser 20 may be paid for in a variety of ways, e.g., cash, credit card, debit card, smart payment using a smart device, and credit vouchers 52″, Credit voucher card 52″ can reflect a points value reward representing a bonus reward the owner of vending machine 20 may wish to grant a loyal customer, perhaps as a gesture of thanks for past purchases. Credit voucher card 52″ may also reflect credit on a transaction, e.g., perhaps on an $18 purchase the customer paid $20 cash, via money reader 50, and has elected to receive a $2 voucher card 52″ reflecting a $2 credit, rather than $2 in cash refund.
[0069] Modifications and variations may be made to the disclosed embodiments without departing from the subject and spirit of the invention as defined by the following claims.