Systems and Methods for Telecommunication Expense Management

Abstract

Systems and Methods for telecommunication expense management are provided. A distributed platform including a user support site, multiple user databases and customized user applications is provided to enable organizations to better manage their telecommunication services and expenses. In an embodiment, a method for electronically processing telecommunication invoices includes importing the telecommunication invoices, extracting elements from the imported invoices and performing reasonability tests on the imported invoices. The reasonability test includes conducting an automated comparison against established criteria that may be customized by users. The method includes generating one or more interactive reports that enable an organization to effectively manage its telecommunication services.

Claims

1. A method for electronically processing telecommunications invoices using a computer connected to a network, the computer performing the following steps: receiving a plurality of telecommunications invoices from at least one vendor computer via the network, wherein each invoice is provided in a format and describes telecommunications elements in a nomenclature selected by a vendor associated with the vendor computer; extracting elements from the plurality of telecommunications invoices based on a set of mapping rules that link the elements being extracted in the nomenclature selected by the vendor to equivalent nomenclature used by the computer; correlating cost center information with the equivalent nomenclature; determining whether a cost center associated with an element among the extracted elements is active; and generating a report by the computing device that identifies at least one element billing exception.

2. The method of claim 1, wherein the cost center information comprises whether an employee is currently active.

3. The method of claim 1, further comprising the steps of: the computer comparing a total sum of line-item charges to the invoice total of a received invoice; and the computer generating a billing exception if the total sum of line-item charges does not match the invoice total of the received invoice; and the computer adding the billing exception to the report.

4. The method of claim 1, further comprising the steps of: the computer comparing a total sum of minutes used to the invoice total of minutes billed; and the computer generating a billing exception if the total sum of minutes used to the invoice total of minutes billed does not match; and the computer adding the billing exception to the report.

5. The method of claim 1, wherein the computer displays the report on the computer.

6. The method of claim 5, wherein the computer displays information relating to the at least one element billing exception upon receiving a request for additional information relating to the at least one element billing exception by the computer, the additional information including USOC codes and the USOC description for selected line-item charges.

7. The method of claim 1, wherein the computer changes an exception status of the at least one element billing exception upon receiving a request to change the element billing exception status.

8. The method of claim 1, further comprising the steps of modifying billing exception criteria and saving the modified billing exception criteria to a storage accessible by the computer.

9. The method of claim 1, further comprising the step of: the computer transmitting payment decisions relating to the plurality of telecommunications invoices to an account processing computer via an account processing interface on the computer.

10. The method of claim 1, further comprising the steps of transmitting the report to a user computer and displaying the report on the user computer.

11. A system for electronically processing telecommunications invoices comprising: a computer connected to a network; a storage accessible by said computer; said computer extracting elements from the telecommunications invoices and storing the extracted elements on said storage, wherein each telecommunications invoice is formatted in a vendor specific format and nomenclature; a mapping database saved on said storage, said mapping interface including equivalent nomenclature to the vendor specific nomenclature; said computer using the mapping database to transform the extracted elements described in the vendor specific nomenclature to equivalent nomenclature used by said computer; said computer receiving cost center information from an HR computer and correlating the cost center information with the extracted elements described in the equivalent nomenclature; said computer determining whether a cost center associated with an element among the extracted elements is active; and said computer generating a report that identifies at least one element billing exception.

12. The system of claim 11, wherein the cost center information comprises whether an employee is currently active.

13. The system of claim 11, wherein said computer compares a total sum of line-item charges to the invoice total of a received invoice and generates a billing exception that is added to the report if the total sum of line-item charges does not match the invoice total of the received invoice.

14. The method of claim 11, wherein said computer compares a total sum of minutes used to the invoice total of minutes billed and generates a billing exception that is added to the report if the total sum of minutes used to the invoice total of minutes billed does not match.

15. The system of claim 11, wherein said computer modifies an exception status of the at least one element billing exception.

16. The system of claim 11, wherein said storage includes billing exception criteria data and said computer modifies and saves the billing exception criteria data on said storage.

17. The system of claim 11, further comprising: an account processing computer connected to the network; said computer having an account processing interface and transmitting payment decisions relating to the plurality of telecommunications invoices to said account processing computer.

18. The system of claim 11, further comprising a user computer coupled to said computer, wherein the report is displayed on said user computer.

19. The system of claim 11, further comprising computer readable program code executing on the computer that provides trend analysis of invoices received.

20. The system of claim 11, further comprising computer readable program code executing on the computer that generates comparable reports for circuit mappings.

Description

BRIEF DESCRIPTION OF THE DRAWINGS

[0027] FIG. 1 represents the distributed embodiment of the present invention.

[0028] FIG. 2 is a data flow diagram which depicts the flow of data between major processes in the present system.

DETAILED DESCRIPTION OF THE INVENTION

I. Distributed Embodiment

[0029] Now referring to FIG. 1, the present invention uses a distributed architecture in which a user database 3 is located at a user site. Portions of the user database 3 are maintained remotely through a user support site 1. The portions are routinely updated to keep the system up to date with the latest vendors and their corresponding service offerings. Vendor mapping rules are replicated to the user's database 3 from user support site 1 via communication pathway 2, such as the Internet. The user database 3 is maintained by a series of computer-implemented processes, i.e., computer programs, which run on the user database 3 to stay current with vendor invoice mapping rules received from the user support site 1. Reports may be generated to test synchronization that must exit between the user database 3 and the user support site 1.

[0030] The user database 3 includes the vendor mapping rules replicated from the user support site 1, the user's vendor invoices, and all of the tables for the user application 5. A table is a portion of database that groups like records together, such as, but not limited to, user table, user rights table, dictionary table defining drop dov.111 boxes. The user application 5 is the functional portion of the invention where the user enters information manually, the system enters information electronically, the user views information, and the system outputs information electronically. All of this information is accessed from the user database 3 via the communication pathway 4.

[0031] Multiple users may be supported by the user support site 1. User database 3 can be and normally would be located at another location designated by the user. This user database 3 can be maintained remotely through a user support site 1 via communication pathway 2. Similarly, user application 5 is also located in another location designated by the user. Similarly, any number of other user databases 6 and user applications 7 can be installed and maintained from one common user support site 1 via a communication path 2.

II. Data Flow and Major Processes

[0032] The distributed embodiment described in FIG. 1 is more fully shown in FIG. 2. The user application 5 is made of various modules that can receive inputs from vendors and provide output to the user database 3, user human resource system 40, and user accounting system 41. A module is a component of the system that can be removed and the system can still function without the functionality of the module. It has a predefined set of inputs and outputs. These inputs and outputs can be from or to system or user. The system includes means for: importing types of telecommunication invoice information to a user database 3 to provide comparable telecommunication invoices. Invoices are comparable when the basic elements of the invoice are placed in common categories. These common categories can include, but are not limited to, such items as taxes and surcharges. The system also includes means for auditing, approving and processing the comparable invoice information. The following sections describe various means to accomplish these functions.

[0033] A. Means for Importing a Plurality of Types of Telecommunication Invoice Information to User Database

[0034] The system includes a means for importing a plurality of types of telecommunication invoice information into a user database 3. A plurality of invoice types means more than one type. Type of invoices include: EDI, XML, custom and paper invoices. The types of vendor invoices can be imported by importing this data through the mapping process. The mapping process takes vendor specific charges and places them in common categories based on service rendered. For example, under local service, call waiting, call forwarding, voice mail, and caller ID are all features that can be removed and still have the service so they are categorized as feature charges and grouped together. A mapping module is a component of the system that for each service rendered on a type of types of invoice provides a common category for comparison. The corresponding mapping module is the mapping module that allows the categorization of specific telecommunication invoice entries; that is an XML invoice goes to an XML mapping module 21. A XML mapping module 21 is the corresponding mapping module for a XML invoice.

[0035] Multiple types of vendor invoice 19 information can be received, including EDI invoices using the EDI Mapping Module 20, e.g., both 810 invoices and 811 invoices; XML invoices using the XML Mapping Module 21, e.g., cXML; custom electronic invoices using the Custom Mapping Module 22 and traditional paper invoices using the Invoice Management Module 23. The term automated input modules means the EDI mapping, XML and custom mapping modules. The Custom Mapping Module 22 offers the possibility for the user of the application to import other formats of files that contain invoices, such as XLS or DBF files. This module provides the user an interface to browse their computer or network for vendor invoice files that they want to import into the application. As the telecommunications invoice information is imported by these various modules, it is organized into comparable categories and is referred to as comparable telecommunication invoice information.

[0036] EDI invoices are received via a traditional EDI delivery path, e.g., value added network (VAN). The file(s) are collected by the EDI Mapping Module 20 at designated times, e.g., on a daily, hourly, minute, or real-time basis. Upon receipt of the file(s), the EDI Mapping Module 20 performs a series of checks (see Table 1) on the invoice(s) contained in the individual EDI file(s). If an error is detected, action is taken in accordance with Table 1. After the invoice(s) are successfully entered into the User Database 3, the Invoice Analyzer 24 audits the invoice(s).

[0037] XML invoices are received via a traditional XML delivery path, e.g., HTTP or FTP. The file(s) are collected by the XML Mapping Module 21 at designated times, e.g., on a daily, hourly, minute, or real-time basis. Upon receipt of the file(s), the XML Mapping Module 21 performs a series of checks (see Table 1) on the invoice(s) contained in the individual XML file(s). If an error is detected, action is taken in accordance with Table 1. After the invoice(s) 19 are successfully entered into the User Database 3, the Invoice Analyzer 24 audits the vendor invoice(s) 19.

[0038] Custom invoices are received via any electronic delivery method, e.g., Internet, CDROM, or floppy disc. The file(s) are collected by the “Custom Import” facility and entered into the Custom Mapping module 22 on a real-time basis. Upon receipt of the file(s), the Custom Mapping Module 22 performs a series of checks on the invoice(s) contained in the individual file(s). After the invoice(s) are successfully entered into the User Database 3, the Invoice Analyzer 24 audits the vendor invoice(s) 19.

[0039] Paper invoices are received from a vendor via a traditional delivery path, e.g., first-class mail. Upon receipt, the user of the application manually enters the paper invoices into the application using the Invoice Management Module 23. The term manual input module refers to a means to manually import types of telecommunication invoice information to user database 3. After the vendor invoice(s) 19 are successfully entered into the User Database 3, the Invoice Analyzer 24 audits the vendor invoice(s) 19.

[0040] The Invoice Management Module 23 is also used to view and edit the invoice after it has been input into the User Database 3. The user can use this module to view the exceptions that have been found in the invoice and see descriptions for reason that the exception was generated. The user can see the details for all of the individual charges for each line item in the invoice. For example under local service, the user can see the various charges that comprise monthly service for a single phone line including the USOC code and the USOC description for each charge related to the monthly service charges.

[0041] Each of the paper invoices and electronic invoices is stored as distinct records in the invoice table of the user database. The term types of means any of the above discussed invoice types that can be received from a vendor and imported into the user database 3. Each record has an identifier that indicates the type of the invoice, e.g., paper or electronic.

[0042] B. Means for Auditing the Comparable Telecommunication Invoices

[0043] The term audit means to analyze individual charges at its smallest component, to verify its' correctness, i.e., lack of irregularities. In this system, automated reasonability testing can be conducted on comparable telecommunication invoices. The Invoice Analyzer 24 retrieves each new invoice or edited invoice from the User Database 3 and performs an automated reasonability test. For new invoices, the Invoice Analyzer 24 evaluates each line item of the invoice for billing irregularities or “exceptions”, and assigns a flag along with a description based upon the analysis criteria that the application and user have established for the various types of service corresponding to the invoice. Types of invoice exceptions are found in Table 2. For edited invoices, the Invoice Analyzer 24 only evaluates the line item that was changed. In both cases, the Invoice Analyzer 24 is invoked by the component that is handling either the input or editing of the invoice, e.g. the various Mapping Modules 20, 21 and 22 or the Invoice Management Module 23.

[0044] All of the invoice line items and any exceptions that belong to the invoice are presented in the invoice grid of the Invoice Management Module 23.

[0045] C. Means for Approving the Comparable Telecommunication Invoices

[0046] After the vendor invoice 19 is input into the User Database 3 and reviewed by the Invoice Analyzer 24, a user must review and approve the comparable telecommunication invoice. The actual invoice detail can be displayed in the Invoice Management Module 23. The invoice detail is broken down into its various types of service. All invoices have at least one service type, but can have any number of different types of service as well. For example, one invoice might contain only long distance bills and another invoice may contain long distance bills and another invoice may contain long distance, local, and frame bills. The invoice detail for each of the various service types looks slightly different due to the different type of charges that are associated with them. If any exceptions appear (designated as red in the grid), the user can click the “Exception details” to see the reason the item was marked as an exception. If the user agrees that the charges are valid and “clears” the exception, then the item's background color will be turned from red to yellow. The user may proceed to continue reviewing the invoice until all items are “cleared” or mark the various service types of the invoice as “reviewed” by clicking on the Review/Approve button. The only exception that must be resolved prior to designating an invoice as “reviewed” is the cost center exception. Each line item must be assigned to a currently active cost center prior to being reviewed or approved for payment. This is to ensure that all of the costs associated with the invoice are allocated properly.

[0047] The user can also set bookmarks to ce1iain rows in the grid (specific line items), which he may want to look at later.

[0048] The status of the invoices that appear in the tree situated in the left region of the Invoice screen, where the invoices are grouped in two major categories: Approved and Pending Approval (see Table 3).

[0049] D. Means for Processing the Comparable Telecommunication Invoices

[0050] Both AP and GL refer to the final step in the process of invoices and either may be processed in the same or separate processes. AP and GL refer to distinct phases that occur after the invoices are approved. The system provides flexibility to allow users to approve an invoice for both AP and GL processing, just AP processing, or just GL processing. This flexibility allows users to pay an invoice and allocate costs, only pay the vendor and not allocate costs, or only allocate the costs and not pay the vendor respectively.

[0051] The AP and GL refer to distinct operations that occur after the invoices are approved. The Custom Accounts Payable (AP) Interface Module 31 sends all approved invoices not yet sent to the User Accounting AP subsystem 32.

[0052] The User Accounting AP system 32 then creates the payment(s) for the vendor(s) using the information supplied through the AP file. It is possible for the AP system to also process the GL items as well or this can be processed with a separate GL system.

[0053] The Custom General Ledger (GL) Interface Module 33 sends all approved invoices not yet sent to the User Accounting GL system 34. The User Accounting GL system 34 then creates the necessary debits and credits using the information supplied through the GL file.

[0054] The AP/GL process can be set to run at a predetermined time, hourly, daily, weekly, or monthly. This process consists of sending one or more files of a predetermined format such as XML, delimited, or flat file. The format for the AP and GL files and where the files are transmitted are stored in separate XML configuration files for the Custom AP Interface Module 31 and the Custom GL Interface Module 33.

[0055] The process of importing and auditing a plurality of types of telecommunication invoices is more specifically described in this section.

[0056] The present invention uses various methods to import vendor invoices 19. Vendor invoices 19 can come into the user application 5 via one of three methods. The first method is to receive the invoice on paper. Paper invoices are entered into the user application 5 through the Invoice Management Module 23. The user selects the vendor from the current list of active vendors and then the types of services in the invoice. The line items and charges are then entered manually into the user application 5. When the user saves the invoice, the invoice analyzer module 24 performs an audit on the invoice.

[0057] The second method for receiving invoices is via XML or EDI. These invoices are sent to the user application 5 via email, FTP, HTTP, a VAN or any other transfer protocol. These invoices are collected in one common location that the user application 5 monitors. Typically, this is a local system file folder on the server. The user application 5 will monitor this directory for files in a real-time or batch mode. In the real-time mode, the user application 5 will automatically start the import procedure when a new file is received. In the batch mode, the user application 5 will wait until a specified time to monitor the common location for any new files. The user application 5 then analyzes the file or files to determine if it is an EDI file or an XML file. The user application 5 then branches to one of two modules dependent on the type of file.

[0058] For EDI files, the user application 5 looks at the header of the tile to determine the vendor. If the vendor is unknown the user application 5 will send a 997 response file as specified in the EDI standard. If the vendor is known the user application 5 will extract the vendor specific mapping rules from the user database 3 and begin the importing process. Once the file is imported the user application 5 verifies the invoice total. If the total does not equal the sum of the charges at the line items, then the invoice is purged from the database and an error message is generated. When the import is complete, the invoice analyzer module 24 performs an audit on the invoice. After this, the process returns to waiting for more files or importing the next file in the common location.

[0059] For XML files, the user application 5 looks at the header of the file to determine the vendor. If the vendor is unknown the user application 5 will generate an error message. If the vendor is known the user application 5 will extract the vendor specific mapping rules from the user database 3 and begin the import process. Once the file is imported the user application 5 verifies the invoice total. If the total does not equal the sum of the charges at the line items, then the invoice is purged from the user database 3 and an error message is generated. When the import is complete, the invoice analyzer module 24 performs an audit on the invoice. After this, the process returns to waiting for more files or importing the next file in the common location.

[0060] The third method for receiving invoices is via custom electronic invoices. These invoices are sent in the vendor's specific billing format. These can be CDROMs from their own bill management systems, spreadsheets, etc. The user receives these invoices and then goes to the custom mapping module 22 and selects the vendor and the location for the invoice such as a floppy disc, CDROM, or local folder. The user application 5 then imports the invoices using algorithms hard coded for that type of file format and that vendor. Once the file is imported the user application 5 verifies the invoice total. If the total does not equal the sum of the charges at the line items, then the invoice is purged from the database and an error message is generated. When the user saves the invoice, the invoice analyzer module 24 performs an audit on the invoice.

[0061] E. Means for Reporting Comparable Telecommunication Invoices

[0062] The invention provides a large number and different types of reports, such as audit, custom and summary reports using the Report Module 27. Several of the reports require the server to precalculate values so that the report can be viewed in a reasonable amount of time. This includes reports such as monthly, quarterly, and annual reports. The Pre-calculated Report Module 28 maintains these values as new information is added to the system. Various types of reports contemplated by this invention are shown in Table 4.

[0063] The audit reports allow the user to view exceptions across a range of vendors, types of service, and dates. The custom reports allow the user to view all of the bill details across a range of vendors, types of service, and dates.

[0064] The summary reports are comparable reports on invoices, vendors, cost centers, reoccurring invoices, accounts payable, general ledger, circuit mappings, system information (that will report information that is missing in the database and should be entered: for vendors, phone numbers, circuit ids etc) etc.

[0065] F. Inputs Related to Processing

[0066] The system provides for integration with other external systems such as the User's Human Resource (HR) System 40 and the User's Accounting System 41 by means of the Custom Accounts Payable (AP) Interface Module 31, the Custom General Ledger (GL) Interface Module 33, and the Custom HR Interface Module 35.

[0067] The Custom HR Interface Module 35 allows the system to import information relating to the user's cost centers. This information traditionally is found in the user's HR system but can be imported from any other system that provides this information. The most important piece of information regarding the cost center is whether it is active or inactive currently. In addition, cost center information such as the address, phone number, manager's name, number of full-time employees, etc. can be imported into the system.

[0068] Each of these interface modules are configured using XML configuration files. The external systems receive and send information in a variety of file formats such as XML, delimited, or flat file formats. The file format and the format of the information transferred is specified in the XML configuration files. Each Interface Module has its own XML configuration file. This configuration file begins by identifying the format of the file such as XML, delimited, or flat file. If the format for the transmitted file is XML then the configuration file contains the tags used to identify the data elements in the file. If the formal for the transmitted file is delimited then the configuration file contains the delimiter and the order of the data elements in the file. If the format for the transmitted file is flat then the configuration file contains the order and length of the data elements in the file.

II. Application Module

[0069] The Application Module 45 is the part of the system that allows a user to interact with the system such as to approve and view audited information. More specifically, various tools are provided to accomplish the function of the system. These tools include:

[0070] A. Login

[0071] The Application Module 45 is designed to allow users different access to processes and reports depending on their access rights. Therefore all users must have a valid login username and password to enter the system. This username and password does not have to but it can be authenticated with another external system using a protocol such as Lightweight Directory Access Protocol (LDAP).

[0072] B. Common Toolbar

[0073] The toolbar provides access to the various sections of the User application 4. The toolbar is always available and provides navigation between the various sections.

[0074] C. What's New

[0075] The What's New screen provides every user with an interface to view the items in the system that relate to their access rights. It shows invoices that have been added and the date it was entered and a list of invoices pending approval in the system and a summary of invoice including the vendor name, types of service, invoice amount, number of exceptions, number of cleared exceptions, and the users that are assigned. The users “To Do” items are also displayed in the What's New page.

[0076] D. Deleted Items

[0077] The system offers a capability similar to the Recycle Bin (Windows) that means that specific key-items in the system are not purged from the system when a user performs the delete action. They appear as deleted but they can be viewed, restored or purged from the Deleted Items section. There is such a Deleted Items section that appears for Voice, Data and Equipment and also there is a Deleted Items section for the user that has administrator rights (Admin). The administrator is the only user authorized to purge or restore items from Recycle Bin. Other types of users may only view deleted items in the above-mentioned Deleted Items sections.

[0078] E. Drafts

[0079] The drafts section provides the means of storing draft information for key-items such as invoices, cost centers, vendors, phone numbers etc. This draft section provides a means for temporarily storing this information, before it is actually saved as valid information in the present system.

[0080] F. To Do

[0081] The To Do section offers the users the capability to track tasks that are going to be made by a specific user. These tasks can be assigned to the user by another user of the system, tasks that the user assigned to himself, or tasks created by the system automatically. These tasks can be filtered by “All”, “Open” or “Closed”.

[0082] G. Invoice Details

[0083] The application module 45 allows a user to view specific invoice details such as: invoice comments, vendor remittance, invoice splits, approve/review invoice, edit invoice, split as previous, accrue invoice, view invoice trend, bill details or invoice exceptions.

IV. Technical Specifications

[0084] A. General Hardware and Software Requirements:

[0085] This software is web-based. The web pages are displayed using either Internet Explorer 5.0 or higher, or Netscape Communicator 4.73 or higher. Due to the volume of information being displayed on the user screens, the screens are designed to be viewed on 1280×1024 displays.

[0086] One of the following server platforms can be used: Sun Solaris, MS Windows 2000 Server or Microsoft NT Server running iPlanet Web server Enterprise Edition Int.4.1 SP9 (or higher), Resin 2.1.4 (or higher), or Tomcat 3.2.1 (or higher).

[0087] The application is database driven using Oracle 8i or 9i. The EDI extraction modules require that, regardless of the server platform, the SQL *Loader utility that comes bundled with Oracle 8i or 9i is installed.

[0088] The application speed is primarily dependent on the performance of the server platform specifically the Oracle database. The web server and database can be on one machine or separate machines. Most of the application processing is done in Oracle in the database layer. Therefore, the more powerful the database server is, the quicker the response time will be for the users of the application.

[0089] B. Recommended Hardware and Software requirements:

[0090] For the User the hardware and software requirements are described in Tables 5 and 6.

[0091] All of the invoice line items and any exceptions that belong to the invoice are presented in the invoice grid of the Invoice Management Module 23.

[0092] Although the foregoing invention has been described in some detail by way of illustration an example for purposes of clarity of understanding, it will be obvious that certain changes and modifications may be practiced within the scope of the appended claims.

TABLE-US-00001 TABLE 1 EDI or XML Exception Action (1) EDI or XML syntax error: Reject file - Transmit back an acknowledgment rejecting the received EDI or XML file. (2) Exception in the EDI or XML file: (a different amount between global invoice total and the calculated total) Reject file - Transmit back an acknowledgment rejecting the received EDI or XML file. (3) Missing vendor: Reject file - Transmit back an acknowledgment rejecting the received EDI or XML file. (4) Duplicate Invoice: (Invoice Number + Invoice Date + Vendor + Account Number) Reject file - Transmit back an acknowledgment rejecting the received EDI or XML file.

TABLE-US-00002 TABLE 2 Types of Invoice Exceptions Calling Card Bill line item rate charges/minutes is not equal to the contracted rate for this vendor. Bill line items that have 0 minutes and charges. Percent change of the invoice line item compared to the invoice line item from the previous invoice. Calling Card number that has no info in the system. Cost Center that is no longer active or in the system. Other charges that are not equal to 0. Late charges that are not equal to 0. Conference Call Cancellation Fee that is not equal to 0. Telemanagement charges that are not 0 on the bills. Bill line item rate charges/minutes is not equal to the contracted rate for this vendor. Bill line items that have 0 minutes and charges. Percent change of the invoice line item compared to the invoice line item from the previous invoice. Cost Center that is no longer active or in the system. Other charges that are not equal to 0. Late charges that are not equal to 0. Local Itemized calls that are not equal to 0. Equipment Charges that are not equal to 0. Percent change of the invoice line item compared to the invoice line item from the previous invoice. Phone number/Circuit ID that is designated to another vendor in the system. Phone number/Circuit ID that has no info in the system. Cost Center that is no longer active or in the system. Other charges that are not equal to 0. Late charges that are not equal to 0. Long Distance Percent change of the invoice line item compared to the invoice line item from the previous invoice. Phone number/Circuit ID that is designated to another vendor in the system. Phone number/Circuit ID that has no info in the system. Cost Center that is no longer active or in the system. Other charges that are not equal to 0. Late charges that are not equal to 0. Equipment Charges that are not equal to 0. Pager Pager charges not equal to the contracted rates. Excess Page Charges/Number of Excess pages are not equal to 0. Percent change of the invoice line item compared to the invoice line item from the previous invoice. Pager number that is designated to another vendor in the system. Pager number that has no info in the system. Cost Center that is no longer active or in the system. Other charges that are not equal to 0. Late charges that are not equal to 0. Protection charges that are not 0 on the bills. Toll Free Toll Free charges not equal to the contracted rates. Percent change of the invoice line item compared to the invoice line item from the previous invoice. Phone number/Circuit ID that is designated to another vendor in the system. Phone number/Circuit ID that has no into in the system. Cost Center that is no longer active or in the system. Other charges that are not equal to 0. Late charges that are not equal to 0. Equipment Charges that are not equal to 0. Wireless Billed minutes is greater or less than plan number of standard minutes. Monthly service charges not equal to the contracted rates. Percent change of the invoice line item compared to the invoice line item from the previous invoice. Phone number that is designated to another vendor in the system. Phone number that has no info in the system. Cost Center that is no longer active or in the system. Other charges that are not equal to 0. Late charges that are not equal to 0. Equipment Charges that are not equal to 0. Roaming Charges that are not equal to 0 for plans without roaming. LD Charges that are not equal to 0 for plans without LD. ATM Percent change of the invoice line item compared to the invoice line item from the previous invoice. Circuit ID that is designated to another vendor in the system. Circuit ID that has no info in the system. Cost Center that is no longer active or in the system. Other charges that are not equal to 0. Late charges that are not equal to 0. Equipment Charges that are not equal to 0. Port Charges that are not equal to the contracted rates. Access Charges that are not equal to the contracted rates. PVC Charges that are not equal to the contracted rates. Frame Percent change of the invoice line item compared to the invoice line item from the previous invoice. Circuit ID that is designated to another vendor in the system. Circuit ID that has no info in the system. Cost Center that is no longer active or in the system. Other charges that are not equal to 0. Late charges that arc not equal to 0. Equipment Charges that are not equal to 0. Port Charges that are not equal to the contracted rates. Access Charges that are not equal to the contracted rates. PVC Charges that are not equal to the contracted rates. Internet Percent change of the invoice line item compared to the invoice line item from the previous invoice. Circuit ID that is designated to another vendor in the system. Circuit ID that has no info in the system. Cost Center that is no longer active or in the system. Other charges that are not equal to 0. Late charges that are not equal to 0. Equipment Charges that are not equal to 0. ISDN Percent change of the invoice line item compared to the invoice line item from the previous invoice. Phone Number that is designated to another vendor in the system. Phone Number that has no info in the system. Cost Center that is no longer active or in the system. Other charges that are not equal to 0. Late charges that are not equal to 0. Equipment Charges that are not equal to 0. Point To Point Percent change of the invoice line item compared to the invoice line item from the previous invoice. Circuit ID that is designated to another vendor in the system. Circuit ID that has no info in the system. Cost Center that is no longer active or in the system. Other charges that are not equal to 0. Late charges that are not equal to 0. Equipment Charges that arc not equal to 0. Security Percent change of the invoice line item compared to the invoice line item from the previous invoice. Circuit ID that is designated to another vendor in the system. Circuit ID that has no info in the system. Cost Center that is no longer active or in the system. Other charges that are not equal to 0. Late charges that are not equal to 0. Equipment Charges that are not equal to 0. VPN Percent change of the invoice line item compared to the invoice line item from the previous invoice. Circuit ID that is designated to another vendor in the system. Circuit ID that has no info in the system. Cost Center that is no longer active or in the system. Other charges that are not equal to 0. Late charges that are not equal to 0. Equipment Charges that are not equal to 0. Other Percent change of the invoice line item compared to the invoice line item from the previous invoice. Phone Number/Circuit ID that is designated to another vendor in the system. Phone Number/Circuit TD that has no info in the system. Cost Center that is no longer active or in the system. Other charges that are not equal to 0. Late charges that are not equal to 0. Equipment Charges that are not equal to 0. Equipment Percent change of the invoice line item compared to the invoice Maintenance line item from the previous invoice. Invoice total is different for the Quote total. Cost Center that is no longer active or in the system. Late charges that are not equal to 0. Equipment Purchase Percent change of the invoice line item compared to the invoice line item from the previous invoice. Invoice total is different for the Quote total. Cost Center that is no longer active or in the system. Late charges that are not equal to 0. Equipment Repair Percent change of the invoice line item compared to the invoice line item from the previous invoice. Invoice total is different for the Quote total. Cost Center that is no longer active or in the system. Late charges that are not equal to 0. Equipment Lease Percent change of the invoice line item compared to the invoice line item from the previous invoice. Invoice total is different for the Quote total. Cost Center that is no longer active or in the system. Late charges that are not equal to 0

TABLE-US-00003 TABLE 3 Grid (left region Type of Status Color of the screen) Approved/Normal Invoices None Approved Invoices Needs to be Reviewed, has no exceptions None Pending Approval Needs to be Reviewed, has exceptions Red Pending Approval Reviewed, waiting to be sent to AP/GL Green Pending Approval by the AP/GL process that is integrated in the application

TABLE-US-00004 TABLE 4 Report type Description Audit Reports There is implemented one audit report for each type of service type. The audit reports are grouped under 3 major categories: Voice, Data and Equipment. For each major type and for each service type, there is a set of audit (exception) criteria, from which the user can choose in order to see a report. Custom Reports: The following reports are available: Standard (multiple services) custom report Data Fixed or has Direct Billing custom report Invoice Approved waiting to be sent to Accounting custom report Fixed Allocation Charges Report Full-time Employee (FTE) Report Physical inventory custom report Summary Reports: The following reports are available: All Services Disconnect Invoice Invoice Not Received Service Type Cost Center GL Total Telecom Expense Vendor Summary Reports: The following reports are available: Data Summary Frame/ATM PVC Circuit Summary Reports: The following reports are available: Equipment Maintenance Purchase Summary Reports: The following reports are available: System Cost Centers Vendors Phone Circuit ID

TABLE-US-00005 TABLE 5 Processor: minimum Intel Celeron 433 MHz or equivalent. OS: Windows 95, 98, NT, 2000, or XP computers. Memory: 64 MB of RAM. Hard Drive: sufficient capacity for OS and browser. Browser: IE 5.0+ or Netscape 4.73+ Display: minimum of 17″ monitor capable of 1280 × 1024, 19″ monitor is recommended. Video Adapter: mm1mum of 8 MB of RAM capable of supporting 1280 × 1024 resolution.

TABLE-US-00006 TABLE 6 Server (option 1) Processor: minimum Intel Pentium III 600 MHz OS: Windows NT 4.0 SP6a or Windows 2000 SP2 Memory: minimum of 512 MB of RAM Hard Drive: 9.0 GB SCSI2 Software: Oracle 8i or 9i w/SQL*Loader, iPlanet Web Server Enterprise 4.1 SP9+ (optional Resin 2.1.4+, Tomcat 3.2.I+ or IIS w/Resin or Tomcat as the JSP engine) Server (option 2) Processors: minimum Dual 300-MHz UltraSPARC-II CPUs OS: Solaris 8 or higher Memory: minimum of 512 MB of RAM Hard Drive: 36 GB SC SI2 Software: Oracle 8i or 9i w/SQL *Loader, iPlanet Web Server Enterprise 4.1 SP9+ (optional Resin 2.1.4+ or Tomcat 3.2.1+)