SYSTEMS AND A METHOD FOR MAINTENANCE OF HVAC SYSTEMS

Abstract

A system for monitoring at least one HVAC system includes at least one remotely accessible server, at least one probe or sensor operatively connected to the at least one HVAC system and configured to acquire operational data, and a communication module operatively connected to the at least one probe or sensor and configured to transmit the operational data acquired to the at least one remotely accessible server. The remotely accessibly server includes a processor and a memory unit and is programmed to receive and store operational data acquired for the HVAC system, and identify any operational abnormalities by analysing the operational data. Responsive to an operational abnormality being identified, the server is further programmed to designate a tiered maintenance status for the HVAC system and transmit a corresponding tiered maintenance request to a technician based on the tiered maintenance status designated.

Claims

1. A maintenance system for use with at least one HVAC system, said system including: at least one remotely accessible server; at least one probe operatively connected to at least one communication line of the at least one HVAC system and configured to acquire operational data transmitted along the at least one communication line, said probe configured to intercept and log the operational data exchanged along the at least one communication line; and a communication module operatively connected to the at least one probe and configured to transmit said operational data acquired to said at least one remotely accessible server, wherein the at least one remotely accessible server includes at least one processor and at least one memory unit and is programmed to: receive and store said operational data acquired for said at least one HVAC system; identify any operational anomalies by analysing said operational data; responsive to an operational anomaly being identified, designate a tiered maintenance status for said at least one HVAC system; and transmit a corresponding tiered maintenance request to a technician based on the tiered maintenance status designated for said at least one HVAC system.

2. The system of claim 1, wherein the at least one HVAC system includes at least one indoor unit and at least one outdoor unit and the at least one communication line extends therebetween.

3. The system of claim 1, wherein the at least one remotely accessible server is in communication with a HVAC system database containing a plurality of individual HVAC system records each corresponding to an individual HVAC system.

4. The system of claim 1, wherein the at least one probe passively acquires the operational data transmitted along the at least one communication line of the at least one HVAC system.

5. The system of claim 4, wherein the at least one probe is a packet analyser or sniffer capable of intercepting and logging operational data in the form of packets exchanged along the at least one communication line of the at least one HVAC system.

6. The system of claim 1, wherein said analysing said operational data includes comparing the operational data received and stored for the at least one HVAC system against pre-set normal operational data for the at least one HVAC system and identifying differences in operating trends to identify any operational anomalies.

7. The system of claim 1, wherein the said analysing said operational data includes comparing said operational data received and stored for the at least one HVAC system against local environmental data for the at least one HVAC system and recognising any operational anomalies.

8. The system of claim 1, wherein said analysing said operational data includes analysis of said operational data received for immediate anomaly indicators.

9. The system of claim 1, wherein said analysing said operational data includes training one or more fault detection models to learn patterns of normal operation and patterns of faulty operation for the at least one HVAC system.

10. The system of claim 1, wherein said tiered maintenance status designated includes a minor maintenance required designation or a major maintenance required designation.

11. The system of claim 10, wherein said minor maintenance required designation is designated when the at least one HVAC system exhibits any one of: a low or high temperature sensor reading for a compressor, an evaporator, a gas pipe and/or a liquid pipe of the at least one HVAC system; and/or a high current sensor reading for a fan located in the indoor or outdoor unit of the at least one HVAC system.

12. The system of claim 10, wherein said major maintenance required designation is designated when the at least one HVAC system exhibits any one of being: offline; and non-operational.

13. The system of claim 10, wherein said minor maintenance required designation is further classified into a Level 1 Alert or a Level 2 Alert.

14. The system of claim 13, wherein said at least one HVAC system is designated a Level 1 Alert when the at least one HVAC system exhibits a single minor operational anomaly.

15. The system of claim 13 or claim 11, wherein the said at least one HVAC system is designated a Level 2 Alert when the at least one HVAC system exhibits two or more minor operational anomalies.

16. The system of claim 1, wherein said corresponding tiered maintenance request includes a minor maintenance request or a major maintenance request.

17. The system of claim 16, wherein said minor maintenance request is transmitted to a technician trained in undertaking minor maintenance responsive action.

18. The system of claim 16, wherein a-said major maintenance request is transmitted to a HVAC qualified technician.

19. A maintenance system for use with at least one HVAC system, said system including at least one remotely accessible server having at least one processor to control execution of instructions from at least one memory unit and including: a receiving component for receiving operational data from at least one probe of the at least one HVAC system, wherein the at least one probe is configured to intercept and log operational data exchanged along at least one communication line of the at least one HVAC system; a storage component for, in response to receiving the operational data acquired from the at least one HVAC system, looking up an individual HVAC system record corresponding to the at least one HVAC system in an HVAC systems database in communication with the at least one remotely accessible server and storing the operational data against the individual HVAC system record; an anomaly-identifying component for analysing said operational data acquired and identifying any operational anomalies; a processing component for, in response to an anomaly being identified, designating a tiered maintenance status for said at least one HVAC system; and an action component for, in response to a tiered maintenance status being designated, transmitting a corresponding tiered maintenance request to a technician based on the tiered maintenance status designated.

20. The system of claim 19, wherein said corresponding tiered maintenance request is transmitted over a mobile communications network to said technician.

21. The system of claim 19, wherein said tiered maintenance status designated includes a minor maintenance required designation or a major maintenance required designation.

22. The system of claim 19, wherein said corresponding tiered maintenance request includes a minor maintenance request or a major maintenance request.

23. The system of claim 19, wherein said at least one remotely accessible server is in communication with a technician database containing a plurality of technician records, each record including: a technician identifier, qualifications of the technician, and communication details for transmitting said tiered maintenance request.

24. The system of claim 23, wherein said qualifications include whether the technician is a qualified cleaner capable of undertaking minor maintenance action in response to a minor maintenance request, or whether the technician is a HVAC qualified technician capable of undertaking major maintenance action in response to a major maintenance request.

25. A HVAC system having an indoor unit, an outdoor unit and at least one communication line extending therebetween, said system including: at least one probe operatively connected to the at least one communication line and configured to acquire operational data transmitted along the at least one communication line of the HVAC system; and a communication module operatively connected to the at least one probe and configured to transmit said operational data acquired to the at least one remotely accessible server of the maintenance system of claim 1.

26. A method of maintaining at least one HVAC system, said method including: acquiring operational data for the at least one HVAC system from at least one probe of the HVAC system, wherein the at least one probe is capable of intercepting and logging operational data exchanged along at least one communication line of the at least one HVAC system; transmitting said operational data acquired to at least one remotely accessible server for storage; identifying, at the least one remotely accessible server, any operational anomalies by analysing said operational data transmitted; responsive to an operational anomaly being identified, designating, at the at least one remotely accessible server, a tiered maintenance status for said at least one HVAC system; and transmitting a corresponding tiered maintenance request to a technician based on the tiered maintenance status designated.

Description

BRIEF DESCRIPTION OF DRAWINGS

[0151] Preferred features, embodiments and variations of the invention may be discerned from the following Detailed Description which provides sufficient information for those skilled in the art to perform the invention. The Detailed Description is not to be regarded as limiting the scope of the preceding Summary of Invention in any way. The Detailed Description will make reference to a number of drawings as follows:

[0152] FIG. 1 illustrates a maintenance system according to an embodiment of the present invention; and

[0153] FIG. 2 is a flowchart showing steps in a method of the system shown in FIG. 1;

[0154] FIG. 3 is an example of a tiered maintenance request issued according to the method shown in FIG. 2;

[0155] FIG. 4 is another example of a tiered maintenance request issued according to the method shown in FIG. 2; and

[0156] FIG. 5 is yet another example of a tiered maintenance request issued according to the method shown in FIG. 2.

DETAILED DESCRIPTION

[0157] FIG. 1 shows an embodiment of a maintenance system (100) for use with a plurality of HVAC systems (900). Each HVAC system (900) has an indoor unit (910), an outdoor unit (920) and a communication line (930) extending therebetween.

[0158] The maintenance system (100) includes a remotely accessible server (110), an HVAC systems database (120) and a technician database (130) in communication with the server (110) and at least one probe and communication module (140) operatively connected to the communication line (930) and configured to passively acquire operational data transmitted along the communication line (930) and transmit the operation data acquired to the server (110).

[0159] Once transmitted, the server (110) is configured to: (i) receive and store the operational data; (ii) identify any operational anomalies by analysing the operational data; (iii) responsive to identifying an operational anomaly, designate a tiered maintenance status for the HVAC system (900) selected from a Level 1 to a Level 3 Alert; and (iv) transmit a corresponding tiered maintenance request selected from a Level 1 to a Level 3 Response to a computing device (800) of a technician (700) selected from a qualified cleaner (710) and a qualified HVAC technician (720) based on the tiered maintenance status designated.

[0160] As shown, each HVAC system (900) is a ductless split-type air conditioner including the indoor unit (910), the outdoor unit (920) and the communication line (930) extending therebetween. Each HVAC system (900) also includes a refrigeration cycle (not shown) extending between the indoor unit (910) and the outdoor unit (920).

[0161] The outdoor unit (920) is generally located externally of a building structure and includes an outdoor heat exchanger, a compressor, a fan and an outdoor controller for controlling the compressor and the fan. The outdoor controller includes a microcomputer.

[0162] The outdoor controller is supplied with operational data such as, e.g., the temperature of the outdoor heat exchanger, refrigerant pressure, atmospheric temperature and rotational speed of the compressor and/or fan. Based on the operational data supplied and further operational data transmitted from the indoor unit (910), the outdoor unit (910) and thus the refrigeration cycle is controlled.

[0163] The indoor unit (910) is generally located within a building structure and includes an indoor heat exchanger, a fan for blowing air to the indoor heat exchanger and an indoor controller for controlling operation of the at least one indoor unit (910). The indoor controller includes a microcomputer like with the outdoor controller.

[0164] The indoor controller generally controls the indoor unit (910) based on operational data such as, e.g., the temperature of the indoor heat exchanger, settings input by a user and operational data transmitted from the outdoor unit (920). Examples of settings input by a user include start/stop, operation mode (heat/cool), set indoor temperature, set airflow rate, and/or louvre direction and movement control.

[0165] The communication line (930) extending between the indoor and outdoor units (910, 920) functions as a communication medium for conveying operational data between the units (910, 920). The communication line (930) also includes electric power line extending between the units (910, 920).

[0166] The operational data exchanged includes but is not limited to: intake pressure, discharge pressure, compressor temperature, outdoor unit expansion valve opening, indoor unit expansion valve opening, compressor current, compressor frequency, atmospheric temperature, evaporation temperature, suction temperature, suction temperature, blowout temperature, gas pipe temperature, liquid pipe temperature and set temperature.

[0167] Generally, the operational data is collected from one or more integrated sensors located in the units (910, 920). Examples of the sensors include but are not limited to temperature sensors, humidity sensors, motion sensors, infra-red sensors, current sensors, voltage sensors, air (atmospheric) pressure sensors, flow pressure sensors, and overflow safety switch sensors. The sensors are typically integrated by the manufacturer of the HVAC systems (900).

[0168] In the embodiment shown, the communication line (930) includes a network and the operational data is exchanged between the respective controllers over the network in the form of a data stream comprising network packets. The network is a wired computer network.

[0169] As shown, the remotely accessible server (110) can be any appropriate server computer including one or more processors and one or more memory units containing executable instructions/software to be executed by the one or more processors. The server (110) is in communication with the HVAC systems database (120) and the technician database (130) and is able to maintain both databases (120, 130).

[0170] The HVAC systems database (120) contains a plurality of individual HVAC system records. Each record includes an identifier, such as, e.g., a record/account number or username. Each record further includes HVAC system information, such as, e.g., the make, the model and/or year of manufacture of the HVAC system (900).

[0171] The technician database (130) contains a plurality of technician records. Each record includes an identifier, such as, e.g., an account number or username, and further include additional information, such as, e.g., whether the technician (700) is a qualified cleaner (710) or a HVAC qualified technician (720) and/or communication details for transmitting requests, such as, e.g., a contact telephone number and/or email address.

[0172] The remotely accessible server (110) is configured to receive communications from the at least one probe and communications module (140) operatively connected to the communication line (930) of each HVAC system (900) and transmit communications to a computing device (800) of the technician (700).

[0173] The communications are received and transmitted over any suitable communications network or networks.

[0174] For example, the communications may be received and transmitted over a communications network, which may include, among others, the Internet, LANs, WANs, GPRS network, a mobile-communications network, etc., and may include wired and/or wireless communications.

[0175] The computing device (800) of the technician (700) can be any suitable external processing device capable of communication with the remotely accessible server (110). The computing device (800) includes at least one processor, at least one memory unit and at least one display. The computing device (800) generally will be in the form of a laptop computer, a tablet device or a smart phone. The latter being the example that is shown.

[0176] The at least one probe and the communication module (140) are integrally formed with the communication module (140) being a computing device and the at least one probe being a software application run on the computing device. The at least one probe is a packet analyser or data sniffer capable of intercepting and logging data packets exchanged on the wired network between the units (910, 920) of each HVAC system (900). The computing device draws power from the communication line (930).

[0177] When operational data for each HVAC system (900) is received by the server (110) is analysed by the server (110) to identify operational anomalies.

[0178] Generally, the analysis includes the use of algorithms for comparing current and historic operational data for each HVAC system (900) and for recognising differences in operating trends to identify anomalies.

[0179] The algorithms also compare operational data received and stored for each HVAC system (900) against local environmental data for each HVAC system (900) and for recognising anomalies, including immediate anomaly indicators.

[0180] The algorithms when analysing the operational data and recognising anomalies also take into account seasonal fluctuations, the age of the HVAC system (900), the service history of the HVAC system (900) and previously identified anomalies, such as, e.g., false-positives.

[0181] Upon identifying an anomaly, the server (110) is configured to designate a tiered maintenance status depending on the severity of the anomaly identified. A minor anomaly identified, such as, e.g., a low temperature reading on a heat exchanger, is designated as a Level 1 Alert. A moderate anomaly or multiple minor anomalies, such as, e.g., a current sensor detecting a high current reading on a fan, is designated as a Level 2 Alert. A major anomaly, such as, e.g., an offline or no longer working HVAC system (900) is designated as a Level 3 Alert.

[0182] Upon designating a tiered maintenance status, the server (110) further transmits a corresponding tiered maintenance request to a technician (700). The tiered maintenance requests correspond to the tiered maintenance statuses, namely: a Level 1 Response for a Level 1 Alert, a Level 2 Response for a Level 2 Alert and a Level 3 Alert for a Level 3 Response.

[0183] The server (110) transmits the tiered maintenance requests to an appropriate technician (700) depending on the severity of the tiered maintenance status. That is, a Level 1 Response or Level 2 Response are sent to the computing device (800) of a qualified cleaner (710) and a Level 3 Response is sent to the computing device of a HVAC qualified technician (720). Advantageously, by transmitting tiered maintenance requests, the HVAC qualified technician (720) is freed from attending to minor maintenance requests and is able to attend to major maintenance requests in a timely and cost-effective manner.

[0184] The tiered maintenance request typically is in the form of an electronic message transmitted to the computing device (800) of the technician (700). The electronic message includes location details for the HVAC system (900) with the anomaly identified and/or contact details for the entity that owns the HVAC system (900).

[0185] A method (200) of using the system (100) as shown in FIG. 1 is now described in detail with reference to FIGS. 2 to 5.

[0186] Referring to FIG. 2, as an initial step the method (200) includes an entity registering each of their HVAC systems (900) with the HVAC systems database (120) via the server (110). The registering includes entering information for each HVAC system (900), such as, e.g., the make, the model, the year of manufacture and/or previous service history.

[0187] The registering further includes fitting or installing the at least one probe and communication module (140) to the communication line (930) of each HVAC system (900).

[0188] At step 210, the at least one probe and communication module (140) passively acquires operational data exchanged along the communication line (930) between the indoor and outdoor units (910, 920) of a HVAC system (900).

[0189] At step 220, the at least one probe and communication module (140) wirelessly transmits the operational data acquired to the server (110) via a wireless network controller. The operational data received is stored against the individual HVAC system record in the HVAC systems database (120) corresponding to the HVAC system (900).

[0190] At step 230, the server (110) analyses the operational data received for each HVAC system (900) using algorithms to compare current operational data to historic operational data and for recognising differences in operating trends to identify anomalies.

[0191] At step 240 and upon identifying an operational anomaly, the server (110) designates a tiered maintenance required status selected from a Level 1 Alert, a Level 2 Alert and a Level 3 Alert depending on the severity of the anomaly identified.

[0192] At step 250, the server (110) transmits a corresponding tiered maintenance response to a technician (700) to attend to the HVAC system (900) and undertake restorative action.

[0193] The tiered maintenance response is selected from a Level 1 Response corresponding to a Level 1 Alert, a Level 2 Response corresponding to a Level 2 Alert and a Level 3 Response corresponding to a Level 3 Alert.

[0194] The tiered maintenance response is transmitted by the server (110) to a technician (700) depending on the tiered maintenance required status designated. A Level 1 Response or Level 2 Response is transmitted to a qualified cleaner (710) and a Level 3 Response is transmitted to a qualified HVAC technician (720).

[0195] In transmitting the tiered maintenance response, the server (110) looks up the technician database (130), identifies a technician record for a suitable technician (700) and transmits the tiered maintenance response to a computing device (800) of the suitable technician (700) based on the communication details stored on record.

[0196] FIG. 3 presents an example of a Level 1 Response work order (300) issued to a qualified cleaner (710) for a Level 1 Alert.

[0197] FIG. 4 presents an example of a Level 2 Response work order (300) issued to a qualified cleaner (710) for a Level 2 Alert.

[0198] FIG. 5 presents an example of a Level 3 Response work order (300) issued to a qualified HVAC technician (720) for a Level 3 Alert.

[0199] In the present specification and claims (if any), the word ‘comprising’ and its derivatives including ‘comprises’ and ‘comprise’ include each of the stated integers but does not exclude the inclusion of one or more further integers.w

[0200] Reference throughout this specification to ‘one embodiment’ or ‘an embodiment’ means that a particular feature, structure, or characteristic described in connection with the embodiment is included in at least one embodiment of the present invention. Thus, the appearance of the phrases ‘in one embodiment’ or ‘in an embodiment’ in various places throughout this specification are not necessarily all referring to the same embodiment. Furthermore, the particular features, structures, or characteristics may be combined in any suitable manner in one or more combinations.

[0201] In compliance with the statute, the invention has been described in language more or less specific to structural or methodical features. It is to be understood that the invention is not limited to specific features shown or described since the means herein described comprises preferred forms of putting the invention into effect. The invention is, therefore, claimed in any of its forms or modifications within the proper scope of the appended claims (if any) appropriately interpreted by those skilled in the art.