FAULT REPORTING DEVICE, FACILITY MANAGEMENT ARRANGEMENT, METHOD, COMPUTER PROGRAM AND MACHINE-READABLE STORAGE MEDIUM

Abstract

A fault reporting device 8 for reporting a fault to a facility management arrangement 9, having a location module, wherein the location module is formed to determine a location position X(t) of the fault reporting device 8, having a position determining module, wherein the position determining module is formed to identify a fault position in a surrounding area of the location position X(t), having a transmission module for wirelessly transmitting a fault report, wherein the fault report comprises the fault position and fault information 12.

Claims

1. A fault reporting device (8) for reporting a fault to a facility management arrangement (9), the fault reporting device (8) comprising: a location module configured to determine a location position (X(t)) of the fault reporting device (8), a position determining module configured to identify a fault position in a surrounding area of the location position (X(t)), and a transmission module for wirelessly transmitting a fault report, wherein the fault report comprises the fault position and fault information (12).

2. The fault reporting device (8) according to claim 1, further comprising an input module and a display (10) for displaying a map (11) of the surrounding area of the location position (X(t)), wherein a selection position can be identified by means of the input module based on the displayed map (11), wherein the position determining module is formed to identify the selection position as the fault position.

3. The fault reporting device (8) according to claim 2, wherein the selection position can be identified graphically in the displayed map (11) by means of the input module.

4. The fault reporting device (8) according to claim 2, wherein the displayed map (11) comprises objects of interest (5), wherein an object of interest (5) can be identified as the selection position by means of the input module.

5. The fault reporting device (8) according to claim 1, further comprising an additional data module, wherein the additional data is formed to provide the surrounding area of the location position X(t) with additional data and to display the additional data on the display (10) in the displayed map (11).

6. The fault reporting device (8) according to claim 5, wherein the additional data comprises faults (6) which have already been recorded.

7. The fault reporting device (8) according to claim 5, wherein the additional data comprise an orientation of the fault reporting device (8).

8. The fault reporting device (8) according to claim 5, wherein the additional data comprise accuracy information regarding the location position (X(t)).

9. The fault reporting device (8) according to claim 1, wherein the fault information (12) comprises information regarding the type of fault.

10. The fault reporting device (8) according to claim 9, wherein the type of fault can be selected via the input module.

11. The fault reporting device (8) according to claim 1, wherein the fault reporting device (8) comprises an indoor device.

12. A facility management arrangement (9) having at least one fault reporting device (8) according to claim 1.

13. A method for reporting a fault (6), wherein the one locating takes place in order to determine a location position (X(t)), wherein a fault position is identified in the surrounding area of the location position (X(t)) based on the location position (X(t)), wherein a fault report is transmitted, wherein the fault report comprises the fault position.

15. A non-transitory, computer-readable medium containing instruction which when executed by a computer cause the computer to determine a location position (X(t)) of the fault reporting device (8) via a location module, identify a fault position in a surrounding area of the location position (X(t)) via a position determining module configured to, and transmit a fault report comprising the fault position and fault information via a wireless transmission module.

Description

BRIEF DESCRIPTION OF THE DRAWINGS

[0026] A further subject of the invention is a machine-readable storage medium, for example a disk, a CD-ROM, a hard drive and/or a USB stick. The computer program is stored on the machine-readable storage medium, as described previously. Preferred and/or advantageous embodiments of the invention will be evident from the enclosed figures and their description. In the drawings:

[0027] FIG. 1 shows an example of use of a fault reporting device;

[0028] FIG. 2 shows exemplary displays of a fault reporting device;

[0029] FIGS. 3 and 4 show detail cutouts of displayed maps.

DETAILED DESCRIPTION

[0030] FIG. 1 schematically shows two buildings la and lb. Building la is an office building, for example, and comprises multiple rooms 2a-2f. Rooms 2a-2f are spread over multiple floors 3a and 3b. In particular, rooms 2a-2f can be shielded from electromagnetic rays from the outside, for example if a room is arranged in a basement.

[0031] A user 4 is arranged in building 1a. The user 4 can preferably move freely in the building and/or the rooms 2a-2f. The user 4 is a member of staff, for example. In this embodiment, the user 4 is arranged in room 2b. Room 2b is the office of this member of staff, for example. Furthermore, there are objects of interest 5 located in room 2b, wherein these objects of interest 5 represent pieces of furniture such as tables, chairs and/or windows. The user 4 would like to report faults 6a and 6b in this room. Fault 6a is a broken chair leg, for example, wherein fault 6b represents a defective lightbulb in a light. Faults 6a and 6b are fixed by another member of staff or an external company by a tradesperson 7. For this purpose, the member of staff 4 must inform the tradesperson 7 of the faults 6a and 6b in a precise and concrete manner.

[0032] In this respect, the user 4 has a fault reporting device 8. The fault reporting device 8 is a mobile apparatus, for example in the form of a smartphone or tablet. The member of staff 4 can transmit the faults 6a and 6b to a facility management arrangement 9 by means of the fault reporting device 8. The facility management arrangement 9 is arranged in building lb and/or with an external company and is a computer unit, for example. The tradesperson 7 is provided with and/or informed of the faults via the facility management arrangement 9. The facility management arrangement 9 serves as a collection point for received and/or reported faults, for example.

[0033] The fault reporting device 8 is formed to determine a location position X(t). The location position X(t) is determined as the current position of the user 4 by means of a position determining module. The location position X(t) is temporally variable, depending on where the user 4 with the fault reporting device 8 is currently located. The location position comprises the room number, the floor and/or relative or absolute position details in building la, for example. Determining the location position takes place by means of GPS localization, by means of Wi-Fi localization or other radio-based localization options, for example.

[0034] The fault reporting device 8 is formed to transmit the fault to the facility management arrangement 9 in the form of a fault report, wherein the fault report comprises fault information regarding the faults 6a and/or 6b, as well as a fault position. The fault position is identified and/or determined by the fault reporting device and/or by the user 4 by means of the fault reporting device, based on the location position X(t). In this way, the facility management arrangement 9 and/or the tradesperson 7 is provided with a fault report which includes the precise and/or in particular rarely incorrect fault position and additionally has information regarding the fault. In particular, provision can be made for the tradesperson 7 to possess a navigation apparatus and/or a fault reporting device. The tradesperson 7 can be navigated to the location position X(t) and/or to the fault position of the reported fault, in particular can be navigated within the building la, the rooms 2a-2f and/or the floors 3a and 3b, by means of this navigation apparatus and/or this fault reporting device, for example.

[0035] FIG. 2 shows a display 10 of a fault reporting device 8 by way of example. The display 10 is formed as a display and in particular as a touchscreen, for example. The display 10 can also be directly used as an input module by means of the touchscreen properties of the display 10. The display 10 is formed to display a map 11. The map 11 is a 2D map and/or a floor plan, for example. The map 11 which is displayed by the display 10 shows a map of the surrounding area of the location position. The display and/or the fault reporting device is formed to load and/or display the appropriate map based on the determined location position X(t), for example. The displayed map 11 is the map and/or the floor plan of the floor 3 on which the user 4 with the fault reporting device 8 is located, for example. Based on the map 11, the user 4 can orientate themselves and localize and/or identify the fault using this map.

[0036] Furthermore, the fault report can be identified and/or specified by fault information 12 by means of the display 10 and/or the input module. In this respect, the user can identify the nature of the fault and/or the type of fault, for example. The nature of the fault and/or the type of fault can be selected from a selection menu 13, for example, in which common and/or normal natures of faults and/or types of faults are suggested. Examples of natures of faults and/or types of faults are defective lightbulbs, defective furniture and/or faucets, for example. Furthermore, the nature of the fault and/or the type of fault can be formulated in a more general manner, for example it is a gas/water installation error, an electrical error or a mechanical error.

[0037] The user 4 can in particular identify the fault position. This identification can take place by selection and/or identification within the map, for example, alternatively, the identification can take place by numerical input, for example by dividing the map 11 into squares, wherein the user 4 can then input the corresponding squares and/or area.

[0038] Furthermore, additional information for the fault report can be deposited by means of the display and/or by means of the input module, wherein this additional information can be input into an additional information area 14. This additional information can comprise data which serve to identify the person reporting, for example, make further information regarding the fault 6 possible which is helpful to the tradesperson 7, for example, and/or a timestamp. The fault report can be and/or is then transmitted from the fault reporting device 8 and comprises the fault position, the type of fault and/or the nature of the fault, as well as additional information.

[0039] FIG. 3 shows a detail view of a display 10. The display 10 shows a map 11 as a floor plan, wherein the walls 15 are delineated and also objects of interest 5 such as tables and chairs, for example. Furthermore, the current location position is delineated by means of a location marker 16. The location marker 16 further comprises orientation information, for example the viewing direction and/or the holding direction of the fault reporting device 8, wherein here it is displayed in the form of an arrow direction. Furthermore, the fault position is displayed in the map 11, wherein here the fault position is delineated as a fault position marking 17. This marking can mark the fault and/or the fault position with a pin, for example. The fault position and/or the fault position marking 17 can be identified by directly touching the display 11 at the corresponding position in the map 11, for example.

[0040] Furthermore, a display menu 18 is displayed in which the user 4 can identify and/or input entries and/or details regarding the fault 6. Basic controls of the fault reporting device 8 can be adjusted in a help menu and/or global menu 19, for example a help menu 20 can be loaded, profile data 21 can be loaded, a list display 22 can be loaded or the map display 23 can be activated.

[0041] Furthermore, a scale 24 is displayed in the display 10, so that the user 4 can assess positions and/or distances in order to be able to better identify and/or gauge the fault position. In particular, an object of interest 5 can also be directly selected as the fault position, for example a specific table or chair.

[0042] FIG. 4 shows a further example of a displayed map 11 on the fault reporting device 8. However, in this map 11, which is formed substantially similar and/or identical to the map 11 from FIG. 3, faults 6 which have already been reported are delineated. The faults 6 are delineated by fault markings 25. The fault markings 25 indicate the position and/or the fault position of the faults 6 which have already been reported, they further include a symbol and/or a marking which reflects the nature of the fault 6 and/or the type of fault. For example, symbols of this type can be thermometers for defective heaters, lightbulbs for defective lightbulbs and/or other symbols for other faults.

[0043] In particular, the fault reporting device makes it possible for the user to not have to report the fault 6 from the direct location and/or fault position, but instead can submit and/or report this fault report from another location, in particular the surrounding area. For example, the user 4 discovers that a faucet in a bathroom is defective, the user 4 can therefore also report the defective faucet from their office by means of the proposed fault reporting device 8 and does not have to distribute the report directly from the bathroom. For this purpose, the user 4 can return to their office, for example, and, based on the displayed map and their position, can mark the faucet as a fault in the displayed room in the map and submit the report.