Computerized network system for initiating, facilitating, auditing, and managing communications and documents involving professional expertise
12033164 ยท 2024-07-09
Inventors
Cpc classification
H04L9/3239
ELECTRICITY
H04L67/02
ELECTRICITY
H04L67/125
ELECTRICITY
G06Q30/0281
PHYSICS
International classification
Abstract
A computerized network links individual lay users, referred to as standard users, with qualified professionals in one or more disciplines, such as law, medicine, engineering, accounting and architecture, who are referred to as participating professionals. Business entities, such as corporations, partnerships and limited liability companies, can also participate as enterprise users, with linkage through the network to both standard users and participating professionals. The network enables standard users, participating professionals and enterprise users to communicate, share information, conduct studies, and negotiate and/or create documents relating to the professional disciplines.
Claims
1. A computerized system that tracks and records network interactions among multiple system users, comprising: at least one processor; and memory storing instructions that when executed by the at least one processor cause the processor to: provide access to an online web platform that is configured to manage interactions among a plurality of applications over a network in connection with providing professional services including: a first application for use by a plurality of standard users, wherein the first application is at least one downloadable native user application configured to be executed by at least one standard user device operated by at least one of the plurality of standard users; a second application for use by a plurality of professional users, wherein the second application is at least one downloadable professional user application configured to be executed by at least one standard professional user device operated by at least one of the plurality of professional users; and a third application for use by a plurality of enterprise users, wherein the online web platform facilitates a linkage between the third application and the second application; manage network interactions among the first application, the second application, and the third application, including network interactions between at least one of the plurality of standard users using the first application and at least one of the plurality of professional users using the second application who have established a confidential relationship via the online web platform in connection with professional services; create a private communication linkage between the first application utilized by the at least one of the plurality of standard users and the second application utilized by the at least one of the plurality of professional users that have established the confidential relationship via the online web platform to facilitate protection of confidential documents and information exchanged between the at least one of the plurality of standard users and the at least one of the plurality of professional users; and wherein the instructions stored on the memory are configured to execute a blockchain process that records and preserves the network interactions among the first application, the second application, and the third application in an immutable network audit trail, including the network interactions between the at least one of the plurality of standard users and the at least one of the plurality of professional users having the established confidential relationship; at least one system database configured to store at least a portion of the immutable network audit trail derived from the network interactions between the at least one of the plurality of standard users and the at least one of the plurality of professional users; and at least one system server configured to record and preserve the network interactions between the at least one of the plurality of standard users and the at least one of the plurality of professional users in the immutable network audit trail using the blockchain process.
2. The system of claim 1, wherein: the blockchain process records and preserves interactions relating to soliciting proposals for professional legal services and acceptance of offers for the professional services; the blockchain process records and preserves communications between the plurality of professional users and the plurality of standard users; the blockchain process records and preserves shared documents or files associated with obtaining the professional legal services; the blockchain process records and preserves information relating to referrals; the blockchain process records and preserves information associated with obtaining informed consent; and the blockchain process records and preserves conflicts-of-interest information.
3. The system of claim 1, wherein: the at least one downloadable native user application or at least one web application is configured to provide one or more interfaces that permit the plurality of standard users to solicit proposals from the plurality of professional users and to accept offers from the plurality of professional users; and the at least one downloadable native professional application is configured to provide one or more interfaces that permit the plurality of professional users to offer the professional services; and the blockchain process records and preserves interactions relating to soliciting the proposals, accepting the offers, and offering the professional services.
4. The system of claim 3, wherein: the at least one downloadable native user application or the at least one web application is configured to provide one or more interfaces that permit evaluation criteria to be specified for evaluating any proposals received from the plurality of professional users; and the proposals received from the plurality of professional users are ranked, at least in part, using the evaluation criteria.
5. The system of claim 1, wherein: a system software permits the plurality of professional users and the plurality of standard users to communicate with each other in connection with the professional services; and the blockchain process records and preserves communications between the plurality of professional users and the plurality of standard users.
6. The system of claim 1, wherein: a system software permits the plurality of standard users to share documents or files with the plurality of professional users; and the blockchain process records and preserves any shared documents or files.
7. The system of claim 1, wherein: a system software is configured to obtain informed consent information from the plurality of standard users; and the blockchain process records and preserves information associated with obtaining the informed consent information.
8. The system of claim 1, wherein: a system software is configured to provide one or more interfaces that facilitate referrals for the professional services; and the blockchain process records and preserves information relating to the referrals.
9. The system of claim 1, wherein: the blockchain process records, preserves, and audits compliance with requirements pertaining to professional standards, confidentiality, conflicts-of-interest and informed consent.
10. A computerized method for tracking and recording network interactions among multiple system users, the method comprising: Providing access to an online web platform that is configured to manage interactions among a plurality of applications over a network in connection with providing professional services including: a first application for use by a plurality of standard users, wherein the first application is at least one downloadable native user application configured to be executed by at least one standard user device operated by at least one of the plurality of standard users; a second application for use by a plurality of professional users, wherein the second application is at least one downloadable professional user application configured to be executed by at least one standard professional user device operated by at least one of the plurality of professional users; and a third application for use by a plurality of enterprise users, wherein the online web platform facilitates a linkage between the third application and the second application; managing network interactions among the first application, the second application, and the third application, including network interactions between at least one of the plurality of standard users using the first application and at least one of the plurality of professional users using the second application who have established a confidential relationship via the online web platform in connection with professional services; creating a private communication linkage between the first application utilized by the at least one of the plurality of standard users and the second application utilized by the at least one of the plurality of professional users that have established the confidential relationship via the online web platform to facilitate protection of confidential information exchanged between the at least one of the plurality of standard users and the at least one of the plurality of professional users; and executing a blockchain process that records and preserves at least a portion of the network interactions among or between the plurality of applications in an immutable network audit trail, including the network interactions between the at least one of the plurality of standard users and the at least one of the plurality of professional users having the established confidential relationship, wherein (i) at least one system database is configured to store at least a portion of the immutable network audit trail derived from the network interactions between the at least one of the plurality of standard users and the at least one of the plurality of professional users and (ii) at least one system server is configured to record and preserve the network interactions between the at least one of the plurality of standard users and the at least one of the plurality of professional users in the immutable network audit trail using the blockchain process.
11. The method of claim 10, wherein: the blockchain process records and preserves interactions relating to soliciting proposals for professional legal services and acceptance of offers for the professional services; the blockchain process records and preserves communications between the plurality of professional users and the plurality of standard users; the blockchain process records and preserves shared documents or files associated with obtaining the professional legal services; the blockchain process records and preserves information relating to referrals; the blockchain process records and preserves information associated with obtaining informed consent; and the blockchain process records and preserves conflicts-of-interest information.
12. The method of claim 10, wherein: the at least one downloadable native user application or at least one web application is configured to provide one or more interfaces that permit the plurality of standard users to solicit proposals from the plurality of professional users and to accept offers from the plurality of professional users; and the at least one downloadable native professional application is configured to provide one or more interfaces that permit the plurality of professional users to offer the professional services; and the blockchain process records and preserves interactions relating to soliciting the proposals, accepting the offers, and offering the professional services.
13. The method of claim 12, wherein: the at least one downloadable native user application or the at least one web application is configured to provide one or more interfaces that permit evaluation criteria to be specified for evaluating any proposals received from the plurality of professional users; and the proposals received from the plurality of professional users are ranked, at least in part, using the evaluation criteria.
14. The method of claim 10, wherein: the blockchain process records and preserves communications between the plurality of professional users and the plurality of standard users.
15. The method of claim 10, wherein: the blockchain process records and preserves any shared documents or files shared between the plurality of professional users and the plurality of standard users.
16. The method of claim 10, wherein: the blockchain process records and preserves information associated with obtaining informed consent information from the plurality of standard users.
17. The method of claim 10, further comprising: providing one or more interfaces that facilitate referrals for the professional services; wherein the blockchain process records and preserves information relating to the referrals.
18. The method of claim 10, wherein: the blockchain process records, preserves, and audits compliance with requirements pertaining to professional standards, confidentiality, conflicts-of-interest and informed consent.
Description
BRIEF DESCRIPTION OF THE DRAWINGS
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DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENT
(23) Referring to
(24) Upon login 211 to an established account 212 216, the User App 210 opens the Home Screen 217, which defaults to a display of any Connect 221 chats that the user has opened or participated in. If the user has any alerts requiring action 218, he/she will select the appropriate option 219 from the User's Tool Menu 220 to deal with it. If not, clicking on the Connect button 221 directs the user to an itemized list of topics 226 being discussed by other standard or enterprise users. Users can search by topic or hashtag for existing topic discussions via a search bar at the top of the page. Exemplary wireframes for these Connect Threads screens are depicted in
(25) Through the Profile tab 222, users manage their personal settings 228 and alerts 229. Here they can toggle alerts from Connect 221, My Cases 231 and Chat 225 on and off. And here they can also access User App Support 230, to report problems or upgrade/downgrade their account.
(26) Under the Files option 223, users can look up My Cases 231 to view legal documents they have signed or need to sign, as well as private group chats to which they have been invited by an enterprise user. Legal documents are displayed in an itemized list 232 identifying the issuing business name and the date when the document was sent to the user. Upon clicking on any document on the list 232, the user displays the full document 233 and can highlight terms within the document for definition or open a live chat with a professional, such as a lawyer. If the document requires his/her signature, the user can agree to the document by VoIP recording, touch screen signature, or one touch confirmation. Exemplary wireframes for these My Cases screens are depicted in
(27) Using the Upload option 224, users can upload scanned or saved files and documents 234. The User App provides OCR to convert scanned images into readable text. When a user highlights terms in a document 235, the App pulls definitions from search engines, websites and/or databases and displays them. The definition display allows the user to elect a depth of definition of the subject terminology, ranging from a brief dictionary-type definition to an expanded analysis of the terminology with examples of its usage. Optionally, the definition display can include an audible narration component explaining the terminology and/or an animation figure or character giving an audible explanation of the terminology. Users can also highlight sections of a document to refer to while requesting the assistance of a professional 236, such as a lawyer, through the App's Chat feature 225.
(28) Through the Chat feature 225 of the User App 210, users can open a live chat with a qualified professional. The user selects a professional discipline 237, such as law, and then selects a specialty area or topic 238 from a list of categories. The user and/or professional can select a chat mode 239 of text, VoIP call or video chat. Exemplary wireframes for Live Chat screens specific to a lawyer are depicted in
(29) Referring to
(30) At the bottom of the Home Screen appears the Professional's Tool Menu 319, which includes links to the Web App 320, Profile 321, Files 322, Chat 323, and Proposals 335. If the professional has any alerts requiring action 317, he/she will select the appropriate option 318 from the Tool Menu 319.
(31) Through the Profile tab 321, professionals manage their personal settings 324 and alerts 325. Here they can toggle alerts from Chat on and off. These alerts comprise new events that arise in one of their chats, including new chat requests that fall within their area of professional expertise, new messages from existing clients/patients, and VoIP or video chat calling alerts involving existing clients/patients. And here they can also access Professional App Support 326, to report problems or upgrade/downgrade their account.
(32) Under the Files option 322, professionals can upload legal documents 327, such as attorney retainer agreements which they have extended to standard or enterprise users who want to contract for their services. They can display an itemized list of time-stamped documents 328, indicating which have been agreed upon by clients/patients and which are still pending. Upon clicking upon a listed document, full documents details are displayed 329. Professionals can toggle between agreed and pending to view users who have agreed or not to that document. They can also click on pending to send reminders to users who have not yet agreed to the document.
(33) Through the Chat line 323 on the Home Screen 316, the professional views an itemized list 330 of chats they have open with standard and enterprise users. The list 330 shows the user's name and chat topic, along with the first 25 characters of the last message and a time stamp of when the message was sent. Clicking on one of these chats allows the professional to open a chat window 331 with the user. The professional and/or the user can select a chat mode 332 of text, VoIP call or video chat. With respect to shared user information and communications in the File and Chat operations, the Professional App informs the user of his/her confidentiality rights and records the user's informed consent 333 in an immutable audit trail 334.
(34) The information exchanged and documented in the Files and Chat section of the App 310 are private and visible only to the following parties through the following channels: 1. End User. The end user's files are only visible to their respective account accessed via their User App username and password. 2. Enterprise Account. All legal documents signed by an end user can be viewed/stored by the enterprise account that extended the document for the end user to sign. This includes administrative accounts for that specific enterprise account. 3. Professional. When an end user reaches out for assistance from a professional, they consent to share their personal information and information contained in their respective documents with that professional. 4. Group Chats. Group chats are opened only by an enterprise account. Only other enterprise accounts, professionals and standard users invited by the initiating enterprise account can view and access these group chats. Invited parties must sign an NDA or equivalent uploaded by the initiating enterprise account prior to joining the group chat. Within this group chat, documents can be shared from the initiating enterprise account with the members within the group chat.
(35) Referring to
(36) After Login, the App opens to Dashboard Main Menu 416, with links to the Summary Sidebar 417, Profile 418, Documents 419, Chat 420, and Professional Services 436. The Summary Sidebar 417 provides alerts from plan staff regarding potential problems with an enterprise user's current legal documents. The Summary Main Dashboard 421 shows all documents 422 sent to standard users for signing, broken down into three categories: (1) All 423, listed with newest first and showing document name, date sent, username of recipient, and whether the user has agreed to the document; (2) Agreed 424, showing only signed documents, with the newest listed first; and (3) Pending 425, showing only documents that have been sent to the end user but not signed.
(37) Enterprise users can click on the username to display the document name, the full document, the user's digital signature, a saved VoIP agreement, or a verified one tap agreement. Each of these will display as red prompts if the client has not signed the document via that channel.
(38) From the Profile submenu 418, the enterprise account can manage its administrator settings 426 and edit its profile information 427.
(39) The Documents submenu 419 provides a list of all documents 428 uploaded by the enterprise user to be sent to standard users engaged by the enterprise. The document list displays the document name, upload date and plan status 429. A green indicia indicates that plan staff have reviewed a legal document and found it sufficient to be issued to a standard user engaged by the enterprise account. Action Needed indicates that legal issues exist with the document and that a plan lawyer should be consulted. Clicking on the document will populate the Main Dashboard 416 with the complete document so that it can be viewed. From the Dashboard 416, live chats with plan staff 430 and/or staff lawyers can be opened. Exemplary wireframes for enterprise Document screens are depicted in
(40) The Chats submenu 420 provides an itemized list of group chats 431 opened by the enterprise account. For each group chat, the App displays the group name, start date, time stamp for most recent activity, and active/inactive status. When a group chat is clicked, the full chat opens in the Main Dashboard 416. Comments are displayed in chronological order, and a text field enables the enterprise account to participate in the chat. The enterprise account can engage plan staff in one-on-one chat regarding the group chat. The enterprise account can add new participants 432 to the group chat and can upload legal documents 433 to the entire group. The App enables user selection of alternate group chat 431 modes comprising text, VOIP or video chat. An exemplary wireframe for an enterprise Group Chat screen is depicted in
(41) With respect to shared user information and communications in the Document and Chat operations, the Enterprise App informs the user of his/her privacy and confidentiality rights and records the user's informed consent and NDA agreements 434 in an immutable audit trail 435.
(42) As shown on
(43) Referring to
(44) Alternatively, participating professionals can use the Professional App 310 to initiate offers for specified professional services at specified fees 337, which offers 337 are received by standard users 244 with the User App 210 or by enterprise users 438 with the Web App 410. When such a professional offer 337 is accepted by a user 245 439, the professional proceeds through the submenus to formalize a professional services agreement 338.
(45) For example, a standard user who is building a new home could solicit fixed-fee proposals from architects to design the home to certain specifications and could also solicit fixed-fee proposals from attorneys to draft the architectural services contract. The standard user could also accept a published fixed-fee offer by an engineering enterprise user to design and install a septic system for the new home.
(46) In the User App 210 and the Web App 410, the respective Professional Services submenus 242 436 also include a Proposal Qualification/Evaluation option 246 440. The Proposal Qualification/Evaluation option 246 440 allows a standard user or an enterprise user to define minimum qualifications for professionals who want to submit fixed-fee proposals for the specified services. For example, a standard user seeking fixed-fee proposals from attorneys to represent the user in a divorce case could stipulate that proposals only be accepted from only certified civil trial attorneys. The App software will then apply the stipulated qualifications to generate a short list of qualifying proposals.
(47) The Proposal Qualification/Evaluation option 246 440 also allows a standard user or enterprise user to establish multiple criteria for evaluating professional services proposals. Using such evaluation criteria, the App software will then rank the proposals based on the evaluation criteria. For example, the standard user seeking a divorce trial attorney could define evaluation criteria such as: five or more years of trial experience, at least ten fully litigated cases, and membership in the family law section of the state bar association. The App software will then assign to each proposal a grade of 0 through 3 based on compliance with the foregoing criteria.
(48) In some embodiments, the Web App 410 can also include a Studies submenu 450 under the Dashboard Main Menu 416, as depicted in
(49) Under the Studies submenu 450, the enterprise user has access to a list of ongoing studies 451, invites participants to the studies 452, and manages participants 453 and staff 454 associated with the studies. For example, through the management of participants, the enterprise can track and record compliance with clinical/research guidelines so to reduce the risk of liability arising from non-compliant participants. Exemplary wireframes for study management are depicted in
(50) Exemplary authentication wireframes for study participants and professionals are shown in
(51) In the case of studies subject to regulatory review and standards, such as FDA drug approvals, the software automatically associates the requisite documents and forms with each study category and automatically updates the documents and forms to the latest versions.
(52) As authorized by the supervisor of the enterprise account, the Chat submenu 420 of the Web App 410 can be used for communications between study staff, supervisors, professionals and/or participants. The Chat 420 system can be used to track activities of staff and participants, obtain and document required consents 434 and provide audited risk management 435.
(53) Optionally, the Studies submenu 450 can be particularly tailored to the requirements of certain enterprise uses, subject to a commensurate fee.
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(55) Referring to the foregoing figures, a supervisor of the clinical trials can invite a standard user to be a participant in the trials, as shown in
(56) Supervisors, participants and staff can view a list of all clinical trials they are involved in. Supervisors can select, add or replace staff in each of their active clinical trials. The App will provide instructions to executives of the sponsoring pharmaceutical enterprise regarding selection of supervisors, staff and professionals for the clinical trial team, based on their credentials and assignment of roles in the team. Once the team members are selected, their profiles are uploaded to the App and can be viewed by authorized team members. The App gives the team members specific instructions as to how to conduct their respective tasks in the clinical trial. The clinical data is collected by the App and securely stored in the System Database, with access based on team member permissions.
(57) The Studies Management functions can optionally include an expedited preliminary product evaluation procedure for critically assessing and deconstructing a producer's claims as to the therapeutic efficacy and/or market potential of a new pharmaceutical or medical device product. The preliminary product evaluation procedure generates a plain language assessment of the producer's claims so as to guide investment choices and direct funds to the most promising products, where necessary switching to surrogate products to replace those which cannot withstand rigorous technical scrutiny. The aim is enable informed decision making and avoid reliance on claims which ultimately prove to be specious and lead to litigation.
(58) The present invention assures that the most current versions of professional forms are always in use on its platform. Forms associated with professional services are automatically updated as of the release date of new form versions. This is done either by subscription arrangements with the relevant form-issuing entities, or by release-date downloads from their public websites. For example, a participating medical professional would automatically be supplied with the latest versions of HIPAA forms sent by the System Server 111 (
(59) The system of present invention also assures that its participating professionals are promptly notified of any changes in regulations or standards affecting the services they render to standard and enterprise users. The system software receives notices of all relevant changes in regulations and standards through subscription arrangements with regulatory and standards-setting entities or by notice-date downloads from their public websites. For example, a participating physician who has been consulted by a standard user concerning high blood pressure would receive notices regarding FDA approvals of new blood pressure medications.
(60) Although the foregoing embodiments of the present invention have been disclosed for illustrative purposes, those skilled in the art will appreciate that many additions, modifications and substitutions are possible, without departing from the scope and spirit of the present invention.