Disclosed examples determine a duplicated audience size representative of panelists exposed to television media and digital media; determine a panel duplication reach based on the duplicated audience size and a panelist population; determine a did-not-view reach based on a television audience size, a digital audience size, the duplicated audience size, and the panelist population; obtain an overlap multiplier as a ratio of (1) a product of the panel duplication reach and the did-not-view reach and (2) a product of a television panel reach and a digital panel reach; determine a duplication factor for a media item based on a television audience reach, a digital audience reach, and the overlap multiplier; and determine a total audience for the media item based on the television audience reach, the digital audience reach, and the duplication factor.

Disclosed examples determine a duplicated audience size representative of panelists exposed to television media and digital media; determine a panel duplication reach based on the duplicated audience size and a panelist population; determine a did-not-view reach based on a television audience size, a digital audience size, the duplicated audience size, and the panelist population; obtain an overlap multiplier as a ratio of (1) a product of the panel duplication reach and the did-not-view reach and (2) a product of a television panel reach and a digital panel reach; determine a duplication factor for a media item based on a television audience reach, a digital audience reach, and the overlap multiplier; and determine a total audience for the media item based on the television audience reach, the digital audience reach, and the duplication factor.

Techniques and system configurations for use of cached data to generate and present a schedule or other availability information for delivery and service scheduling of a product are disclosed herein. In an example, electronic operations used for offering cached availability information in a user interface include: obtaining service information to identify a service for a product (such as installation or removal) that can accompany, precede, or follow, delivery of a product; obtaining customer information to identify a geographic location to perform the service for the product; retrieving, from a cached data store, availability information to perform the service for the product based on the geographic location and the service information; and presenting the availability information to perform the service in association with the delivery of the product. With this technique, a calendar or schedule can be produced from cached data, without requiring multiple requests to a scheduling system.

To provide a device state monitoring system capable of monitoring an operating status of a device in detail. The device state monitoring system includes: a collection unit that acquires, from a device which executes a series of processes, operating information about the device in a time-series manner; and a process determination unit that performs matching of the operating information acquired by the collection unit with matching data obtained by modeling the operating information acquired from the device when the device is in each of the processes, and determines process information concerning the process which the device is executing.

An information processing apparatus includes a processor configured to: receive, in a case where an active period of a first workflow, which starts in accordance with a predetermined operation, is received from a user, a second workflow to be performed after the active period ends from the user; and perform the second workflow after the active period.

A method of causing car sharing platform user to perform vehicle actions includes training a model by analyzing historical data; analyzing a first data set to determine vehicle requirements comprising respective actions that include respective action values; displaying the actions; receiving user acceptance of the actions; analyzing a second data set to identify changes to the requirements indicating completed actions; and releasing the respective generated action value for the completed actions. A non-transitory computer readable medium containing program instructions that when executed, cause a computer system to: train a model by analyzing historical data; analyze a first data set to determine vehicle requirements comprising respective actions that include respective action values; display the actions; receive user acceptance of the actions; analyze a second data set to identify changes to the requirements indicating completed actions; and release the respective generated action value for the completed actions.

A sentiment-based score is determined for a contact center engagement between a first contact center service operator and a contact center user. The sentiment-based score is indicated within a graphical user interface displaying information associated with multiple contact center engagements at a device of a second contact center service operator. Based on a request to participate in the contact center engagement received from the device of the second contact center service operator via the graphical user interface, information associated with the contact center engagement is transmitted to the device of the second contact center service operator, and a contact center session involving a device of the contact center user and the device of the second contact center service operator is established.

A method for authenticating a user using a user device connected to a communications network, the method comprising an implicit phase, wherein said implicit phase comprises performing at least one task within a workflow, said at least one task necessary to move forward within said workflow; storing information associated with said performing of at least one task; comparing said stored information with a stored user profile; and determining whether said authentication of said user is successful or unsuccessful based on said comparing.

A method for authenticating a user using a user device connected to a communications network, the method comprising an implicit phase, wherein said implicit phase comprises performing at least one task within a workflow, said at least one task necessary to move forward within said workflow; storing information associated with said performing of at least one task; comparing said stored information with a stored user profile; and determining whether said authentication of said user is successful or unsuccessful based on said comparing.

A number of techniques are disclosed for making it more convenient and efficient for customers to conduct various rental vehicle transactions. As an example, a technique for performing an automated pickup of a rental vehicle using a mobile device is disclosed. As another example, a technique for performing an automated return administration of a rental vehicle using a mobile device is disclosed. As another example, a technique for permitting customer to select a particular rental vehicle for a rental vehicle transaction using a mobile device is disclosed. Also disclosed is a technique for permitting a customer to keylessly start a rental vehicle using a machine-sensible item such as his/her mobile device without requiring the customer to possess a smart key.