An intelligent agent monitors operation of at least one software virtualized network (VN). Context information associated with the VN is used to analyze a state of the VN. At least one configuration change is caused to the VN in response to analysis of the state of the VN. A change is identified to the state of the VN caused by the configuration change. A determination is made as to whether or not the change to the state of the VN is an improvement to operation of the VN. A response to the determination is made by causing at least one other configuration change to the VN.

Service management incident data stored in a normalized format on a database is accessed from a hosted client instance responsive a REST API call by a client application on a mobile device in an online database session in an online mode between the hosted client instance and the client application. Responsive to an indication of the client application operating in offline mode, a batch request is executed on the database to generate a payload corresponding to a subset of the data, the payload having a denormalized format that is optimized for transmission to the mobile device and caching onto a local database on the mobile device for access in offline mode. Data from the cached subset of data stored on the local database is accessible by the mobile device in a simulated database session in the offline mode between the client application and the local database via a simulation API.

Service management incident data stored in a normalized format on a database is accessed from a hosted client instance responsive a REST API call by a client application on a mobile device in an online database session in an online mode between the hosted client instance and the client application. Responsive to an indication of the client application operating in offline mode, a batch request is executed on the database to generate a payload corresponding to a subset of the data, the payload having a denormalized format that is optimized for transmission to the mobile device and caching onto a local database on the mobile device for access in offline mode. Data from the cached subset of data stored on the local database is accessible by the mobile device in a simulated database session in the offline mode between the client application and the local database via a simulation API.

A network function virtualization (NFV) compute element installs an image supporting a virtualized network function (VNF) on the element. The image includes instructions/data to initiate a TCP connection between the element and a Software Defined Network (SDN) controller upon reboot of the element. Upon rebooting, the element establishes, as client in accordance with the instructions/data, a TCP connection with the controller. The element then accepts, as a cryptographic network protocol server, a connection via the TCP connection from the controller as a client in accordance with the instructions. Next, the element accepts, as a network management protocol server, a connection via the cryptographic network protocol connection from the controller as network management protocol client. The element receives, from the controller over the network management protocol connection, commands regarding the status of the rebooted element, and then transmits, to the controller over the network management protocol connection, responses to the commands.

Communication network architectures, systems and methods for supporting a network of mobile nodes. As a non-limiting example, various aspects of this disclosure provide communication network architectures, systems, and methods for supporting a dynamically configurable communication network comprising a complex array of both static and moving communication nodes (e.g., the Internet of moving things).

The disclosed embodiments provide a software-defined spectrum controller that may be used to dynamically and adaptively change rules and/or policies in a wireless network. The SDSC may dynamically change the rules or policies based on usage of spectrum and/or network resources or any other criterion, e.g., established by a service provider, to allow the service provider to use the spectrum and network resources more efficiently for delivering content and services to customers. In accordance with the disclosed embodiments, the SDSC may use at least one optimization algorithm to determine which policies or rules should be enforced at each of the network nodes in the wireless network. Based on the optimization algorithm, the SDSC may interact with other network nodes to dynamically change one or more of the rules or policies that are enforced in the service provider's network to provide content and services to customers.

A network device includes one or more processors and a memory storing firmware that when executed by the one or more processors causes the network device to perform operations including executing the firmware according to a configuration file, wherein the executing includes receiving one or more commands updating the configuration file to become a modified configuration file; and executing the firmware according to the modified configuration file. Wherein executing the firmware according to the modified configuration file includes: extracting a mode from the modified configuration file, the mode indicating a condition, a set of parameters, and a rule mapping the condition to an action; evaluating the condition based on one or more parameter values associated with the set of parameters; and in response to determining that the condition has been met, performing the action, wherein performing the action modifies how a resource is distributed at a location.

A broadband diagnostics system provides the capability to collect, store and retrieve diagnostic information for the purpose of comparing various channel information to current and existing network elements and conditions. The system allows testing, troubleshooting, tracking, identifying and logging information pertaining to cable, xDSL, FTTx and other networks, and their associated elements. The system also provides identification and testing of network elements deployed at various customer premises, behind a demarcation device.

A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source of an issue while on the go. A mobile-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that are most relevant to them, and configure push notification alerts accordingly.

Some embodiments provide novel inline switches that distribute data messages from source compute nodes (SCNs) to different groups of destination service compute nodes (DSCNs). In some embodiments, the inline switches are deployed in the source compute nodes datapaths (e.g., egress datapath). The inline switches in some embodiments are service switches that (1) receive data messages from the SCNs, (2) identify service nodes in a service-node cluster for processing the data messages based on service policies that the switches implement, and (3) use tunnels to send the received data messages to their identified service nodes. Alternatively, or conjunctively, the inline service switches of some embodiments (1) identify service-nodes cluster for processing the data messages based on service policies that the switches implement, and (2) use tunnels to send the received data messages to the identified service-node clusters. The service-node clusters can perform the same service or can perform different services in some embodiments. This tunnel-based approach for distributing data messages to service nodes/clusters is advantageous for seamlessly implementing in a datacenter a cloud-based XaaS model (where XaaS stands for X as a service, and X stands for anything), in which any number of services are provided by service providers in the cloud.