Examples disclosed herein involve receiving a request from a calling device to establish a communication session between a mobile device and the calling device, the mobile device assigned a virtual telephone number, retrieving location information corresponding to a location of the mobile device from a location register, and sending a redirect to a session border controller (SBC) to establish the communication session between the calling device and the mobile device based on the location information.

A method, a device, and a non-transitory storage medium provide to receive a trigger to initiate a media session that is to be supported by a control channel and a media channel; generate a first Short Message Service (SMS) message, which includes a first Session Initiation Protocol (SIP) message configured to initiate the media session, in response to the trigger; transmit, via non-access stratum as the control channel, the first SMS message that includes the first SIP message to a server via a mobility management entity, in response to the generation; determine whether a bearer for the media channel is already established; establish the bearer in response to a determination that the bearer is not already established; use the bearer as the media channel in response to the establishment; and use the bearer as the media channel in response to a determination that the bearer is already established.

Integration of VoIP phone services with Intelligent Cloud Voice Recognition for emergency services overcomes limitations of conventional residential telephone technology to inexpensively provide more useful and advanced residential telephone services. For example, in an embodiment, a communication method may comprise establishing a communications session between either a user device and a telephone system or between a user device and voice recognition system, if the communications session is between a user device and a telephone system, extending the communications session to include a voice recognition system, if the communications session is between a user device and a voice recognition system, extending the communications session to include a telephone system, providing voice or speech information to the voice recognition system from the user device, and performing at least one function with the voice recognition system based on the provided voice or speech information.

In an example embodiment, a solution that allows a PBX to utilize bridged mobile or desktop applications for collaboration and softphone use is provided. The solution works in conjunction with existing hardwired PBX devices without requiring additional hardware such as an edge router to be integrated with the PBX hardware. Incoming calls are able to ring a user's hardwired device, such as a desk phone at an office, while simultaneously ring mobile device or desktop applications (apps). App users can place outbound PSTN calls and dial PBX extensions just as if they were using their hardwired device. Additionally, PSTN services are utilized from the existing PBX rather than bypassing the existing PBX, which makes tracking and billing more straightforward. A Session Initiation Protocol (SIP) tie trunk is used between the existing PBX and a software bridge controller.

Various aspects of the subject technology relate to systems, methods, and machine-readable media for communication a shared artificial reality environment. Various aspects may include receiving an indication of artificial reality location information for a user. Aspects may also include determining an audio configuration for the user based on the artificial reality location information or an application. Aspects may also include determining a switch point for changing the audio configuration for audio between the user and the another user, such as based on the location of the another user. Aspects may also include changing the audio configuration to another audio configuration based on the switch point. Aspects may include outputting audio based on the another audio configuration.

An apparatus including a server is disclosed for providing data-communications services to and configuring contact lists for a plurality of Internet-enabled devices. The apparatus includes a data server communicatively connected to the plurality of user-communications devices. In response to receiving a first data message, from a first device not included in the plurality of devices, that includes contact information and identifies one of the plurality of devices, the device management circuit adds a new contact having the contact information to the respective contact list of the identified one of the plurality of devices.

A method of operating a captioned telephone comprising the steps of dialing a telephone number to a relay gateway, connecting to the gateway over a communication network, performing a test to assess communication network quality, based on the test results, setting up the captioned telephone to operate in at least one of a first mode and a second mode wherein each of the first and second modes is one of (i) a PSTN mode in which data is communicated between the captioned telephone and the relay gateway via analog transmission and (ii) an IP mode in which data is communicated between the captioned telephone and the relay gateway via the Internet.

Techniques for facilitating messaging in a group-based communication system between a calling device and one or more client devices. A first user operating a calling device may send a request to a call server computing device to send a call-based communication via the group-based communication system. The call-based communication may include voice or textual data. The call server computing device may receive the call-based communication and may format the call-based communication to send to the group-based communication system. The call server may send the formatted call-based communication to the group-based communication system for presentation via the one or more client devices.

A computer-implemented method and system for enhancing interaction between a customer using a client computer and a customer service representative of a company using a workstation. A Web session is commenced on a Web site for the client computer of the customer, wherein the Web session includes displaying a first Web page to the customer. A telephonic interaction is commenced between the customer and the customer service representative and a split screen is displayed on the workstation. The split screen including the first Web page and a second Web page, wherein the second Web page is only viewable by the customer service representative. An application is caused to be moved from the second Web page to the first Web page for review and interaction by the customer via the client computer.

A transmission terminal transmits video data and display data of a screen shared with another transmission terminal to the other transmission terminal via a predetermined relay apparatus. The transmission terminal includes a storage unit that stores relay apparatus information of the relay apparatus to which the transmission terminal transmits the video data; a receive unit that receives the display data from an external input apparatus connected to the transmission terminal; and a transmitting unit that transmits the display data received by the receive unit to the relay apparatus indicated by the relay apparatus information stored in the storage unit.