An intercom device and a method of recording an audio stream at the intercom device. The intercom device includes a user interface, a memory, and an electronic processor. The electronic processor is communicatively coupled to the user interface and the memory and is configured to receive a user-selectable entry from an input mechanism of the user interface. The electronic processor sets an away mode of the intercom device in response to the user-selectable entry. An audio stream is received by the intercom device from another intercom device. Are cord signal indicative of a request to record the audio stream is also received from the another intercom device. The intercom device records the audio stream in the memory in response to receiving the record signal when operating in the away mode.

An intercom device and a method of recording an audio stream at the intercom device. The intercom device includes a user interface, a memory, and an electronic processor. The electronic processor is communicatively coupled to the user interface and the memory and is configured to receive a user-selectable entry from an input mechanism of the user interface. The electronic processor sets an away mode of the intercom device in response to the user-selectable entry. An audio stream is received by the intercom device from another intercom device. Are cord signal indicative of a request to record the audio stream is also received from the another intercom device. The intercom device records the audio stream in the memory in response to receiving the record signal when operating in the away mode.

In some embodiments, the present invention provides for a computer-implemented method, including: causing, by a specifically programmed computer call management communication system, to transform, over a computer network, computing devices of users, into corresponding specialized call management devices, by having each computing device to execute a specialized call management client software application being in electronic communication with the specifically programmed computer call management communication system over the computer network by utilizing SIP; where the specialized call management client software application generates specialized graphical user interfaces configured to allow each user to concurrently initiate and maintain, over the computer network, a plurality of voice communications of distinct types with other users, by, for example, allowing each user to independently and dynamically divert, in real-time, any voice communication of any type to any audio device associated with a corresponding specialized call management device of such user.

In some embodiments, the present invention provides for a computer-implemented method, including: causing, by a specifically programmed computer call management communication system, to transform, over a computer network, computing devices of users, into corresponding specialized call management devices, by having each computing device to execute a specialized call management client software application being in electronic communication with the specifically programmed computer call management communication system over the computer network by utilizing SIP; where the specialized call management client software application generates specialized graphical user interfaces configured to allow each user to concurrently initiate and maintain, over the computer network, a plurality of voice communications of distinct types with other users, by, for example, allowing each user to independently and dynamically divert, in real-time, any voice communication of any type to any audio device associated with a corresponding specialized call management device of such user.

A nurse call system that enables a call for a nurse from anywhere in a hospital ward while a patient carries a mobile phone is provided. The nurse call system includes a plurality of patient mobile phones 10 are carried by hospitalized patients and connected to a controller 8 via a base station 12 as with nurse mobile phones 9, and each patient mobile phone 10 has a hospital room ID and a nurse call slave device ID registered therein for recognizing a bed location of the patient carrying the patient mobile phone 10, thus enabling a nurse call operation for transmitting a call signal with the hospital room ID and the slave device ID added thereto, to the nurse call master device 7 and at least one of the nurse mobile phones 9, through a predetermined operation.

An electronic device is provided. The electronic device includes a memory configured to store at least one instruction, and at least one processor where the at least one processor is configured to execute the instruction to obtain voice data from a conversation of at least one user, convert the voice data to text data, determine at least one parameter indicating characteristic of the conversation based on at least one of the voice data or the text data, adjust a condition for triggering intervention in the conversation based on the determined at least one parameter, and output a feedback based on the text data when the adjusted condition is satisfied, wherein the adjustment of the condition includes adjusting a first and a second threshold based on change of the at least one parameter.

Methods, systems and computer program products are provided for aggregating active speaker channels, receiving, through an input interface, a selection of a solo speaker channel representing one of the plurality of speaker channels and setting the audio level of any one of the solo speaker channel and at least one non-solo speaker channel, or a combination of both the solo speaker channel and the at least one non-solo speaker channel.

Methods and systems described in this disclosure allow customers to personalize their phone experience when calling into an organization. In some embodiments, customers who may benefit from this service are identified based on the content of the customer's previous or current phone calls to the organization. The identified customers may be invited to enroll and to provide preferences for a customized Interactive Voice Response experience. In some embodiments, the customer can elect to hear the balances of one or more of his accounts without going through a phone menu or asking a representative to look up the relevant amounts. Once enrolled, when the customer dials into the organization and upon successful authentication, the organization proactively states the customer's account balances with no further customer request.

The number of conversational tests needed for the evaluation of acoustic quality of the ICC system is reduced. An evaluation value conversion device 3 evaluates the quality of communication between a near-end acoustic region 100 and a far-end acoustic region 200 inside a vehicle for which a plurality of acoustic regions are predetermined. A voice signal picked up by a microphone M2 disposed in the far-end acoustic region 200 is emitted from a speaker S1 disposed in the near-end acoustic region 100. An objective evaluation value acquisition unit 33 acquires a first evaluation value by treating a voice signal obtained by combining a voice signal resulting from a first voice signal being emitted from a sound source in a seat belonging to the far-end acoustic region 200, picked up by the microphone M2, and emitted from the speaker S1 with a voice signal arriving at a seat belonging to the near-end acoustic region 100 as a result of the first voice signal being transmitted through the space inside the vehicle as an evaluation target sound, and treating the first voice signal as a reference sound. An evaluation value reuse unit 37 acquires the first evaluation value as an evaluation value of communication between a seat belonging to the near-end acoustic region 100 and a seat belonging to the far-end acoustic region 200.

In some embodiments, the present invention provides for a computer-implemented method, including: causing, by a specifically programmed computer call management communication system, to transform, over a computer network, computing devices of users, into corresponding specialized call management devices, by having each computing device to execute a specialized call management client software application being in electronic communication with the specifically programmed computer call management communication system over the computer network by utilizing SIP; where the specialized call management client software application generates specialized graphical user interfaces configured to allow each user to concurrently initiate and maintain, over the computer network, a plurality of voice communications of distinct types with other users, by, for example, allowing each user to independently and dynamically divert, in real-time, any voice communication of any type to any audio device associated with a corresponding specialized call management device of such user.