Methods and systems for detecting and/or synchronizing browsing session navigation between one or more browsers are described herein. A browser window associated with a browser application executing at a server device may be displayed at a client device. An instance of a local browser window may execute at the client device, and a page comprising content may be displayed via the instance of the local browser window. Commands to navigate to a different page may be issued to either browser, and the commands may be synchronized between the browsers.

A computer-implemented method and system for enhancing interaction between a customer using a client computer and a customer service representative of a company using a workstation. A Web session is commenced on a Web site for the client computer of the customer, wherein the Web session includes displaying a first Web page to the customer. A telephonic interaction is commenced between the customer and the customer service representative and a split screen is displayed on the workstation. The split screen including the first Web page and a second Web page, wherein the second Web page is only viewable by the customer service representative. An application is caused to be moved from the second Web page to the first Web page for review and interaction by the customer via the client computer.

A method and apparatus for facilitating interactions between customers and agents are disclosed that include detecting whether a customer is present on a website related to an enterprise. The detection is performed subsequent to an initiation of an interaction with an agent by the customer. When the customer is detected to be present, an option is provided to the agent to offer co-browsing of the web site to the customer. In response to an acceptance of the offer by the customer, a co-browsing session is initiated for facilitating the co-browsing of the website. Digital content is generated based on at least one of the ongoing co-browsing session and the interaction between the customer and the agent and display of the digital content by the agent to the customer is caused. The digital content is displayed during the ongoing co-browsing session to provide assistance to the customer.

Methods and systems for detecting and/or synchronizing browsing session navigation between one or more browsers are described herein. A browser window associated with a browser application executing at a server device may be displayed at a client device. An instance of a local browser window may execute at the client device, and a page comprising content may be displayed via the instance of the local browser window. Commands to navigate to a different page may be issued to either browser, and the commands may be synchronized between the browsers.

A computer-implemented method and system for enhancing interaction between a customer using a client computer and a customer service representative of a company using a workstation. A Web session is commenced on a Web site for the client computer of the customer, wherein the Web session includes displaying a first Web page to the customer. A telephonic interaction is commenced between the customer and the customer service representative and a split screen is displayed on the workstation. The split screen including the first Web page and a second Web page, wherein the second Web page is only viewable by the customer service representative. An application is caused to be moved from the second Web page to the first Web page for review and interaction by the customer via the client computer.

Methods and systems for detecting and/or synchronizing browsing session navigation between one or more browsers are described herein. A browser window associated with a browser application executing at a server device may be displayed at a client device. An instance of a local browser window may execute at the client device, and a page comprising content may be displayed via the instance of the local browser window. Commands to navigate to a different page may be issued to either browser, and the commands may be synchronized between the browsers.

A server device may receive information identifying a user of a first device participating in a screen sharing session with a second device and associate the information identifying the user of the first device with information indicating a sequence of interactions with an application at the first device. The server device may determine one or more user interface elements that correspond to a current view of the application at the first device based on the sequence of interactions, and transmit, to the second device, information identifying the one or more user interface elements that correspond to the current view to permit the second device to reconstruct the current view based on the information identifying the one or more user interface elements that correspond to the current view and stored information related to a plurality of views associated with the application.

A method for synchronizing, in a browser state of a web browser application, both automatically-generated content and user-generated content includes retrieving, by a controller application executing on a first computing device, from a profile database, profile content. The method includes receiving, by a first browser application, from the controller application, a first request including automatically-generated content based on the retrieved profile content. The method includes transmitting, by the first browser application, a first network request, the network request including the automatically-generated content. The method includes synchronizing, by a second browser application, a browser state of the second browser application with a browser state of the first browser application. The method includes receiving, by the second browser application, a second request including user-generated content. The method includes transmitting, by the second browser application, a second network request including the user-generated content and data from the synchronized browser state.

A server device may receive information identifying a user of a first device participating in a screen sharing session with a second device and associate the information identifying the user of the first device with information indicating a sequence of interactions with an application at the first device. The server device may determine one or more user interface elements that correspond to a current view of the application at the first device based on the sequence of interactions, and transmit, to the second device, information identifying the one or more user interface elements that correspond to the current view to permit the second device to reconstruct the current view based on the information identifying the one or more user interface elements that correspond to the current view and stored information related to a plurality of views associated with the application.

System and methods for aligning event data recorded by recording devices. Recording devices create, transmit, and store alignment data. Alignment data created by a recording device is stored in the memory of the recording device with a time that is maintained by the recording device and that is relative to the time of event data recorded by the recording device that creates the alignment data.

Recording devices further receive and store transmitted alignment data. Alignment data received by a recording device is stored in the memory of the recording device with a time that is maintained by the receiving recording device and that is relative to the time of event data recorded by the recording device that creates alignment data.

Stored alignment data may be used to align the playback of event data of devices that have the same alignment data.