Mailpiece manufacturing, distribution and communication system comprising at least one production center, a production software/server for generating and sending production orders to at least one processing equipment over a network for printing documents and assembling the printed documents in a mailpiece, a distribution center for delivering the mailpiece to a customer and a domain server for interactive customer communication, the mailpiece comprising a single barcode containing a web page link for accessing the domain server and comprising processing equipment control codes or a mailpiece identifier for controlling the at least one processing equipment and for interactive customer communication.

Mailpiece manufacturing, distribution and communication system comprising at least one production centre, a production software/server for generating and sending production orders to at least one processing equipment over a network for printing documents and assembling the printed documents in a mailpiece, a distribution centre for delivering the mailpiece to a customer and a domain server for interactive customer communication, the mailpiece comprising a single barcode containing a web page link for accessing the domain server and comprising processing equipment control codes or a mailpiece identifier for controlling the at least one processing equipment and for interactive customer communication.