A method includes receiving natural-language input from a user. The method also includes receiving, from an information source, one or more candidate recommendations as potential responses to the natural-language input. The method further includes determining, based on a similarity between the natural-language input and a selected candidate recommendation among the one or more candidate recommendations, whether to respond to the natural-language input with natural-language output that includes (i) the selected candidate recommendation or (ii) a query for additional user input. In addition, the method includes providing, based on the determination, the natural-language output to the user.

A method includes receiving natural-language input from a user. The method also includes receiving, from an information source, one or more candidate recommendations as potential responses to the natural-language input. The method further includes determining, based on a similarity between the natural-language input and a selected candidate recommendation among the one or more candidate recommendations, whether to respond to the natural-language input with natural-language output that includes (i) the selected candidate recommendation or (ii) a query for additional user input. In addition, the method includes providing, based on the determination, the natural-language output to the user.

Natural language processing systems and methods are disclosed herein. In some embodiments, digital document information comprising text is received. The digital document information may be processed through word and character encoding operations to generate word and character vectors while retaining document location information for the words and characters. The data may be then be processed by a series of convolution and maximum pooling operations to obtain maximum valued elements from the data. The document location information as well as the maximum values element data may be further processed for semantic classification of the data using a semantic classifier and bounding box regression.

Natural language processing systems and methods are disclosed herein. In some embodiments, digital document information comprising text is received. The digital document information may be processed through word and character encoding operations to generate word and character vectors while retaining document location information for the words and characters. The data may be then be processed by a series of convolution and maximum pooling operations to obtain maximum valued elements from the data. The document location information as well as the maximum values element data may be further processed for semantic classification of the data using a semantic classifier and bounding box regression.

Unicode data can be protected in a distributed tokenization environment. Data to be tokenized can be accessed or received by a security server, which instantiates a number of tokenization pipelines for parallel tokenization of the data. Unicode token tables are accessed by the security server, and each tokenization pipeline uses the accessed token tables to tokenization a portion of the data. Each tokenization pipeline performs a set of encoding or tokenization operations in parallel and based at least in part on a value received from another tokenization pipeline. The outputs of the tokenization pipelines are combined, producing tokenized data, which can be provided to a remote computing system for storage or processing.

A method and an apparatus for generating a model are provided. The method includes: acquiring a sample set including sample sentences and labeling knowledge corresponding thereto; and selecting a sample from the sample set, and performing following training steps: inputting a sample sentence into a first initial model to generate first prediction knowledge corresponding to the sample sentence; inputting the first prediction knowledge into a second initial model to generate a first prediction sentence corresponding to the first prediction knowledge; inputting labeling knowledge into the second initial model to generate a second prediction sentence corresponding to the labeling knowledge; inputting the second prediction sentence into the first initial model to generate a second prediction knowledge corresponding to the second prediction sentence; determining a first reward signal; and training, using a reinforcement learning method based on the first reward signal to obtain a first model.

A method and an apparatus for generating a model are provided. The method includes: acquiring a sample set including sample sentences and labeling knowledge corresponding thereto; and selecting a sample from the sample set, and performing following training steps: inputting a sample sentence into a first initial model to generate first prediction knowledge corresponding to the sample sentence; inputting the first prediction knowledge into a second initial model to generate a first prediction sentence corresponding to the first prediction knowledge; inputting labeling knowledge into the second initial model to generate a second prediction sentence corresponding to the labeling knowledge; inputting the second prediction sentence into the first initial model to generate a second prediction knowledge corresponding to the second prediction sentence; determining a first reward signal; and training, using a reinforcement learning method based on the first reward signal to obtain a first model.

Provided is a method for classifying information technology (IT) service request messages. The method may include receiving data associated with an IT service request message, determining a plurality of number values associated with a plurality of characters included in the IT service request message, generating a vector that includes index values, generating a first bitmap based on generating the vector, generating a second bitmap based on the first bitmap, where the second bitmap has a first dimension and a second dimension, and where the first dimension and the second dimension are equal, and determining a classification of the IT service request message using a neural network algorithm. A system and computer program product are also disclosed.

Provided is a method for classifying information technology (IT) service request messages. The method may include receiving data associated with an IT service request message, determining a plurality of number values associated with a plurality of characters included in the IT service request message, generating a vector that includes index values, generating a first bitmap based on generating the vector, generating a second bitmap based on the first bitmap, where the second bitmap has a first dimension and a second dimension, and where the first dimension and the second dimension are equal, and determining a classification of the IT service request message using a neural network algorithm. A system and computer program product are also disclosed.

In one embodiment, a method includes receiving a first user request at a client system to suspend a first task being executed by an assistant system operating on the client system, suspending the execution of the first task responsive to the first user request, receiving a second user request at the client system, determining that the second user request is a request to resume the suspended first task based on user interactions with the assistant system with respect to one or more entities associated with the first task, and presenting a prompt to resume the first task at the client system.