Methods and systems provide indirect and temporary access to a company's IT infrastructure and business applications. The methods/systems involve establishing an access control center (ACC) to control the access that technical support personnel may have to the company's IT infrastructure and business applications. Thin client terminals with limited functionality may then be set up in the ACC for use by the technical support personnel. The thin client terminals connect the technical support personnel to workstations outside the ACC that operate as virtual desktops. The virtual desktops in turn connect the technical support personnel to the IT infrastructure and business applications. An ACC application may be used to automatically establish the connection between the thin client terminals and the virtual desktops and the virtual desktops and the IT infrastructure and business applications.

A computing device including: more than two Universal Serial Bus (USB) ports configured to be connected respectively to more than two mobile devices simultaneously; at least one processor coupled to the USB ports; and a memory storing instructions configured to instruct the at least one processor to reprogram, through the more than two USB ports, the more than two mobile devices simultaneously.

A system that allows developers to designate transactions for an application to track and monitor the performance of their applications on various mobile devices. In some embodiments, each transaction is composed of multiple interactions across several different screens that interact with different services or functions. The transactions of some embodiments overlap or are nested within each other, so that multiple transactions are monitored simultaneously. In some embodiments, each transaction is assigned a value, allowing a developer to prioritize troubleshooting in an application, as well as quantifying the costs of various issues in the application. In some embodiments, the system includes a transaction agent is installed on various devices that identifies and monitors transactions in the system and a transaction server that receives transaction data from the mobile devices and processes the data to allow a developer to monitor the performance of the application.

Apparatus, device, methods and system relating to a vehicular telemetry environment for the for identifying in real time unpredictable network communication faults based upon pre-processed raw telematics big data logs that may include GPS data and an indication of vehicle status data, and supplemental data that may further include location data and network data.

Methods, systems, apparatus, and non-transitory computer readable media are described for detecting system outages using application event logs. Various aspects may include obtaining several prior application event logs where the status of the system is known at the time the application event logs were recorded. Additionally, various aspects may include determining characteristics of prior application event logs which were recorded during a system outage, and/or determining characteristics of prior application event logs which were recorded while the system was available. When current application event logs are obtained where the status of the system is unknown at the time the current application event logs are recorded, various aspects include comparing the current application event logs to the prior application event logs to determine that a system outage has occurred based upon the comparison.

Methods and systems for automatically resolving computerized electronic communication anomalies are disclosed herein. The system can include a memory including an error database containing information identifying a plurality of previous detected errors and configuration information associated with those errors. The system can include a plurality of user devices. Each of these plurality of user devices can include: a first network interface to exchange data via the communication network; and a first I/O subsystem to convert electrical signals to user interpretable outputs via a user interface. The system can include a server that can: receive an indication of the initiation of electronic communication; receive an electrical signal including attribute information; receive an error message; identify a trend in error messages; and provide an error solution if a trend is identified.

Aspects of the invention are directed towards a system and a method for enabling an appliance to communicate. One or more embodiments of the invention describe the method comprising steps of detecting an event associated with an appliance by an electronic circuit, the electronic circuit coupled with the appliance. One or more embodiments of the invention further describe steps of determining a code corresponding to the detected event and converting the code to an audio signal. Accordingly, the audio signal is transmitted to a virtual assistance device communicably coupled with the appliance.

A method for identifying a drive malfunction source includes receiving as input multiple drive event records each recorded by a different one of multiple storage drives in a mass storage system. Among other data, each one of the drive event records including internal tasks performed by the associated storage drive and communications transmitted between an external host and a controller of the associated storage drive. The method may further include comparing the drive event records using a processor to identify at least one discrepancy in recorded drive events indicative of the drive malfunction source.

The present disclosure relates to a problem management method for a user system. A method may include detecting an error in the user system. A signed package may be provided in accordance with the detected error, wherein the package comprises at least a script. The user system may verify the authenticity of the package using a signature of the package, and may execute the script if the package is authentic.

The subject is to provide a technique of dealing with an internal state of a controller in an edge device by cooperation between an edge device and a computer such as a cloud server, and to generalize data communication for the cooperation and reduce an amount of data communication. Provided is a distributed system including an edge device and a diagnostic data computer. The edge device includes an in-edge controller including at least a processing unit, and a system element to be monitored by the in-edge controller. The processing unit diagnoses presence or absence of an abnormality in the processing unit due to an abnormality occurring in the system element, generates first diagnostic data indicating presence or absence of the abnormality of the processing unit, converts the first diagnostic data into second diagnostic data indicating a type of the abnormality of the processing unit, and transmits the second diagnostic data to the diagnostic data computer.