Disclosed implementations use automated transcription and intent detection and an AI model to evaluate interactions between an agent and a customer within a call center environment. The evaluation flow used for manual evaluations is leveraged so that the evaluators can correct the AI evaluations when appropriate. Based on such corrections, the AI model can be retrained to accommodate specifics of the business and center—resulting in more confidence in the AI model over time.

Systems and methods identify and trigger actions to improve performance in a role in an organization. A server computer receives input data associated with a performance of a target entity in a role in an organization from a remote device. The server computer also receives, via input to a Graphical User Interface (GUI), a set of weights for a respective set of skills for the role. The server computer computes a metric based on the input data and the weights, the metric representing the performance in the role for the target entity. The server computer identifies an action likely to improve the metric and triggers the action.

A method for a well intervention program is provided. The method includes selecting, from a number of well intervention mandates generated by a number of originators in an oil and gas industry hierarchy, mid-level mandates based on respectively originator rankings, wherein each of the number of well intervention mandates relates to a well intervention activity of the well intervention program, generating, based on respective pre-defined cycle times of the mid-level mandates, a most frequent timeframe, performing, based on a pre-determined audit criterion and over the most frequent timeframe, an audit of the well intervention program to generate an audit result, and presenting the audit result to the number of originators.

A computer implemented system and method is provided for automated multi-tier self-organizing of freelancers on any platform or marketplace over web to provide freelance services over the platform or marketplace in a group and to share the incentive, commission or bonus from working of other members of group as well as from working of down-line freelance workforce of multi-tier organization to motivate automatic evolution of groups for better freelance services on the platform or marketplace.

A system and method for analyzing the effectiveness of road maintenance efforts within a district is provided. Data obtained from roadway weather information stations and a traffic data monitoring system is gathered to determine when weather events begin and end based upon weather conditions and traffic information. The effectiveness of roadway maintenance efforts after the end of such weather event is determined.

There is provided a status point giving unit 38 that gives a status point determined by a predetermined rule to a salesperson who sells a product based on sales status data including information indicating the implementation status of sales promotion measures taken by a salesperson using, for example, the Internet, the status of consumer reactions to the sales promotion measures, and sales performance for a product for which the sales promotion measures have been taken. By giving a status point determined by the predetermined rule to a salesperson who sells a product through sales promotion measures, even when a useful result is achieved in the sales process by taking the sales promotion measures, a point is given with the result as an evaluation target. Therefore, the motivation of the salesperson can be increased more effectively.

A sales talent development support system includes: a storage that stores sales task information, sales skill information, and sales result expectation value in association with each other; a salesperson information reception unit, which receives an input of execution task information and a sales result achievement value; a sales result determination unit, which determines whether the sales result achievement value has reached the sales result expectation value; an execution task determination unit, which determines whether the execution task information satisfies the sales task information needed to achieve the sales result expectation value that is compared; a sales skill identification unit, which identifies sales skills needed to execute lacked sales tasks; and a sales skill presentation unit, which presents the sales skills specified by the sales skill identification unit.

A computerized-method for identifying and utilizing effectiveness of agent handling multiple concurrent multi-channel interactions is provided herein. The computerized-method includes operating of a Multiple Multi-Channel Effectiveness (MME) module. The MME module includes: (a) operating an interaction module to retrieve one or more concurrent interactions of an agent from the data storage of interactions, according to a time range; (b) calculating an MME score for the agent based on metadata of the one or more concurrent interactions which defines the ability of the agent to handle multiple concurrent multi-channel interactions simultaneously; (c) storing the calculated MME score in the data storage of agents; and (d) sending the MME score to the one or more applications to take one or more follow-up actions based on the MME score.

The present disclosure relates to systems and methods for providing a platform for managing the transportation of crude oil or any other resource, commodity, etc. In one aspect a system for oil field logistics is disclosed wherein the system utilizes a computer implemented dashboard. The system comprises a transport vehicle for transporting oil from oil field lease sites to destination locations. Further, an operator of the transport vehicle is equipped with a mobile computing device with GPS positioning. The system further includes a computing system configured to processes the transportation management system. The transportation management system comprises a database of oil field lease sites, as well as a database of registered operators, wherein the database of registered operators is populated by the operators registering for an account. The system further includes a route assignment module for assigning available operators to the oil field lease sites, as well as an operator request module for requesting available oil field lease sites, and a dashboard for unique user views.

A method for managing sales and installations of solar power systems. The method includes retrieving or accessing, by a processor, homeowner information corresponding to a homeowner of a home within a geographical area; receiving, by an input device of a user device, parameters corresponding to a potential solar installation at the home; selecting, by the processor, a preferred installer capable of installing a solar installation at the home based on the parameters; determining, by the processor, at least one financing option based on the homeowner information, the preferred installer, and the parameters; and generating, by the processor, a solar installation proposal corresponding to the solar installation at the home that meets the parameters and includes the preferred installer and the at least one financing option.