The pull-type searching system provides an effective and efficient way to navigate deals and assist the user in identifying a deal for selection. The pull-type searching system further enables identification of one or more alternative deals to present to the user when no deals are identified for the selected search criteria. The pull-type searching system includes a method and apparatus. The method includes communicating ordered selectable search criteria, the search criteria including one or more categories, subcategories and deal types based on a user profile or available deals, or redemption goals. The method further includes receiving a selection from the search criteria and searching a deals database for results associated with the selection. Further, the method includes communicating the results associated with the selection, one or more alternative categories, or one or more alternative deals. A similar apparatus is provided.

Provided is a process, including: obtaining a coupon issued by a merchant, the coupon being redeemable both on-line, at the merchant's website, and in-store, at a physical location of the merchant; sending the coupon to publishers for presentation to consumers by the publishers on user devices of the consumers; and receiving indications from the user devices of the consumers that the consumers interacted with the coupon, the indications indicating a consumer selection of an in-store redemption option or an on-line redemption option.

The pull-type searching system provides an effective and efficient way to navigate deals and assist the user in identifying a deal for selection. The pull-type searching system further enables identification of one or more alternative deals to present to the user when no deals are identified for the selected search criteria. The pull-type searching system includes a method and apparatus. The method includes communicating ordered selectable search criteria, the search criteria including one or more categories, subcategories and deal types based on a user profile or available deals, or redemption goals. The method further includes receiving a selection from the search criteria and searching a deals database for results associated with the selection. Further, the method includes communicating the results associated with the selection, one or more alternative categories, or one or more alternative deals. A similar apparatus is provided.

A method, system, and computer-readable storage medium provide for managing stranded assets of a customer service call center. The system includes an interface component that identifies an opportunity event of an established customer service session initiated by a user that is in a waiting queue for a customer service representative. The system includes an ingestion component that ingests one or more characteristics of the opportunity event that characterize at least one of: (i) the identity of the user; (ii) subject of the established customer service session; and (iii) situational context of the user. The system includes a correlation component that correlates the one or more ingested characteristics and an estimated duration of the waiting queue with at least one transaction-related content item. The system includes a publishing component that publishes a selected transaction-related content item via the established customer service session to the user while in the waiting queue.

A sales enhancement system and method is disclosed. The sales enhancement system is configured to use one or more deal program collections, which are groupings or compilations of deal programs. The sales enhancement system manages deal programs in the deal program collections at various stages of use including: associating a deal program with multiple deal program collections; determining the number of deals to assign to the different deal programs; using triggers to select which deal program collections to access; transmitting an offer for a deal; and processing acceptances of the offers.

Methods, systems, and apparatus, for defining and monitoring an event for a physical entity and the performance of an action in response to the occurrence of the event. A method includes receiving data indicating an event for a physical entity, the event specified in part by a physical environment feature for which the occurrence of the event is to be monitored by the data processing apparatus; receiving data indicating an action associated with the event and to be taken in response to the occurrence of the event; monitoring for the occurrence of the event for the physical entity; and in response to the occurrence of the event, causing the action associated with the event to be performed.

The present invention relates to a mobile advertisement providing system, and more specifically to technology for a mobile advertisement providing system which includes an information display button and displays content and advertisement information provided onto a current screen in response to the manipulation of the information display button.

Methods and systems are described for providing advertising services to devices with a customized adaptive user experience. In one embodiment, a system includes a user interface (UI) configurator to provide a custom scripting framework to create and edit customizable ad formats for display on a device. The ad system receives an ad request from the device with the ad request including different types of information including publisher settings of a selected software application on the device, an application id to identify the selected software application, placement information for timing placement of at least one ad or interstitial ad to be displayed on the device. The ad system processes the ad request to determine an ad format and timing placement of the at least one ad or interstitial ad based on the information contained in the ad request.

The present invention relates to a mobile advertisement providing system, and more specifically to technology for a mobile advertisement providing system which includes an information display button and displays content and advertisement information provided onto a current screen in response to the manipulation of the information display button.

Methods and systems are disclosed for managing the communications and information resources of a user. Identity information relating to the user is received. The user's preference for withholding an incoming communication is obtained. An entry is created in a message log for the withheld communication. The user is not notified of receipt of the withheld communication, yet receipt of the withheld communication is logged in the message log.