A method and system for accelerating employee growth is disclosed. A growth track is created. The growth track is associated with one or more competencies. The growth track is associated with one or more track levels. The growth track is aligned with a job architecture. The job architecture includes a job function, a job type, and one or more job tracks. The one or more job levels are mapped to the one or more track levels. A growth area is created. The growth area relates to one or more competencies. A user interface is caused to be presented on a device of a user based on the user being associated with the job function and the job type. The user interface allows the user to share an update pertaining to a progress of the user within the growth area.

Techniques described herein relate to a client application framework for a contact center environment. A role-specific thick client framework may include a web browser-based, desktop application having multiple processes that can be distributed across the computing infrastructure of the client device. A portion of the framework may include a container application image received from an internal server of the contact center and launched by the client device. The desktop application may collect data associated with use of the container application image and transmit the collected data to a contact center server. The contact center server may process the data, in some instances along with data from additional desktop applications on additional client devices, to implement one or more integrated models across the contact center environment.

A system and method for recommending a business experience package. The method includes recommending the business experience package stored in the cloud think tank, related to an industry in which a user is engaged and not downloaded to the user to the user after the user logs into the system, and recommending, according to detected content edited by the user in the man-machine interaction interface, the business experience package with the business type matching the edited content to the user; and, recommend according to the user's historical information of interest and historical search information, the business experience package with the business type related to the historical information of interest and the historical search information to the user.

A system is provided for operator profiling based on pre-installed sensor measurement. In example implementations, the system extracts a set of segmented time series data associated with a unit of operation and build models which distinguish the operators by machine learning algorithms. The system uses the models to output the evaluation score assigned to each operation, identify the key movements for skilled/non-skilled operators, and recommends appropriate actions to improve operation skill or adjust the scheduling of the operators.

A computerized information system of workforce development services having a server having services for job seekers, staff, employers, and training providers; a database of stored procedures coupled to the server; and input/output clients also coupled to the server for accessing information from a standardized database as well as additional information from other providers.

Techniques for generating individualized learning paths are provided. A skill dependency graph is generated that indicates, for each pair of connecting nodes in the graph, a first skill in the pair as a prerequisite of a second skill in the pair. A set of destination skills is determined that a user is to obtain to achieve a possible career goal. Based on the skill dependency graph and the set of destination skills, one or more prerequisite skills that the user should obtain prior to obtaining the set of destination skills are identified. Based on the set of destination skills, the one or more prerequisite skills, and information about the user, an individualized learning path is generated that comprises a sequence of learning resources that allows the particular user to obtain a set of skills. The individualized learning path is presented on a screen of a computing device of the user.

In some embodiments, systems, methods, and media for automatically identifying entrepreneurial individuals in a population using individual and population level data are provided. In some embodiments, a system is provided, comprising: a database storing: grades and identifying information for classes; a hardware processor configured to: calculate, for each class, a difficulty value based on the grade for each individual; modify grades associated with the individual based on the difficulties; determine a variance using the modified grades; determine an average variance; determine that the variance for a first individual is larger average; determine that the first individual is more likely than average to be entrepreneurial; in response to determining that the first individual is more likely than average to be entrepreneurial, add identifying information of the first student to a second database of potential entrepreneurs.

Techniques described herein relate to a client application framework for a contact center environment. A role-specific thick client framework may include a web browser-based, desktop application having multiple processes that can be distributed across the computing infrastructure of the client device. A portion of the framework may include a container application image received from an internal server of the contact center and launched by the client device. The desktop application may collect data associated with use of the container application image and transmit the collected data to a contact center server. The contact center server may process the data, in some instances along with data from additional desktop applications on additional client devices, to implement one or more integrated models across the contact center environment.

A system provides for collaborative training in a graphically simulated virtual reality (VR) environment by causing display, by at least one participant device, a first graphical indicium controlled by a first real-time human participant and causing display, by at least one other participant device, a second graphical controlled by a second real-time human participant. A training session is conducted via virtual interaction of the first graphical indicium and the second graphical indicium in the three dimensional virtual reality environment. The first graphical indicium is displayed in the three dimensional virtual reality environment to said second real-time human participant by said at least one participant device. The second graphical indicium is displayed in the three dimensional virtual reality environment to said first real-time human participant by said at least one other participant device.

The present invention relates to a method, system and non-transitory computer-readable recording medium for assisting listening study. According to one aspect of the invention, there is provided a method for assisting listening study, comprising the steps of: determining a plurality of weak study sentences that a user who is provided with assessment study sentences by speech fails to understand, with reference to feedback from the user; determining at least some of pronunciations or pronunciation combinations commonly included in the plurality of weak study sentences as weak pronunciations or pronunciation combinations that the user fails to understand; and determining a compensatory study course to be provided to the user, with reference to the determined weak pronunciations or pronunciation combinations.