A method, device and system for providing user-centric connections to a location including digital collaboration tools, as well as software for carrying out the method. The method including a network device having a beacon system for proximity detection and a BYOD (Bring Your Own Device). A confirmed BYOD proximity can be used to initiate the setup of a data channel between the network device and the BYOD, and further join the BYOD to a UC (Unified Communications systems and tools) session.

A text message communication is received from an operator device. A telephone number is assigned to a contact center agent device to enable the contact center agent device to use the telephone number to participate in a text message communication. Use of the telephone number by other devices is restricted while the telephone number is assigned to the contact center agent device. At a conclusion of the text message communication, the telephone number is released from the contact center agent device to enable one of the other devices to use the telephone number to either continue the same text message communication or to participate in a different text message communication.

The subject matter relates to a method for managing information, the method comprises: collecting messages from at least one information source; converting the messages respectively into cards; and managing the messages in unit of the cards.

Techniques described herein are used to support cross platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein support a communication process flow management platform detecting an event associated with a communication process flow that control electronic communications between a tenant and a set of users. The platform may generate a data object corresponding to the event. The data object may include metadata associated with the event. The platform may transmit, to a communication platform, a request that includes the data object. The request may be configured to cause an entry associated with the event to be posted into the communication platform.

Systems, methods, and computer program products for organizing messages received through different channels and from multiple sources. In response to receiving a message at a user system from a first communication channel, the user is prompted to identify a bucket to which the message should be added. In response to receiving input identifying the bucket, the message is stored and indexed to the identified bucket. Messages are thereby organized so that messages pertaining to the same matter are indexed to the same bucket. In cases where a query is received from a message application requesting instructions for processing the message, the user system transmits a reply to the message application instructing the message application to forward the message to a network address where the message is received from a second communication channel different than the first communication channel.

Systems, methods, and computer program products for organizing messages received through different channels and from multiple sources. In response to receiving a message at a user system from a first communication channel, the user is prompted to identify a bucket to which the message should be added. In response to receiving input identifying the bucket, the message is stored and indexed to the identified bucket. Messages are thereby organized so that messages pertaining to the same matter are indexed to the same bucket. In cases where a query is received from a message application requesting instructions for processing the message, the user system transmits a reply to the message application instructing the message application to forward the message to a network address where the message is received from a second communication channel different than the first communication channel.

Techniques described herein are used to support cross-platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein support a communication process flow management platform detecting an event associated with a communication process flow that control electronic communications between a tenant and a set of users. The platform may generate a data object corresponding to the event. The data object may include metadata associated with the event. The platform may transmit, to a communication platform, a request that includes the data object. The request may be configured to cause an entry associated with the event to be posted into the communication platform.

Techniques described herein are used to support cross-platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein support a communication process flow management platform detecting an event associated with a communication process flow that control electronic communications between a tenant and a set of users. The platform may generate a data object corresponding to the event. The data object may include metadata associated with the event. The platform may transmit, to a communication platform, a request that includes the data object. The request may be configured to cause an entry associated with the event to be posted into the communication platform.

As described herein, a system, method, and computer program are provided for a unified messaging platform deployed on an ephemeral mesh network. A first mobile device identifies an environment category to which the first mobile device is registered is identified. The first mobile device detects a second mobile device that is within a connectivity range of the first mobile device and that is registered to the environment category. The first mobile device establishes a connection with a decentralized ad-hoc mesh network via the second mobile device. The first mobile device uses a unified messaging protocol associated with the decentralized ad-hoc mesh network to communicate with at least the second mobile device.

A system and method for intelligent message routing is provided. The system and method include a) storing, in one or more storage devices, a plurality of transmission rules for transmitting messages, b) receiving a message to be transmitted to a participant, c) comparing the message to the plurality of transmission rules, d) determining a first channel to transmit the message to a computer device associated with the participant based on the comparison, e) converting the message into a first message for transmission on the first channel, and f) transmitting the first message over the first channel.