A method and system for operating a multitenancy telephony system including receiving a plurality of call requests associated with an application server; selecting a subset of the received call requests using a load balancer; assigning each selected call request to one of a plurality of resources creating, on the assigned resource, a call session for each selected call request; and coordinating the created call sessions resulting from the selected subset of the received call requests associated with the application server.

A communication structure for both personal communication services and broadly disseminated communication services is described. The communication structure includes a communication unit having telecommunication capability enabling a user of the communication structure to communicate to a remote individual. The communication structure also including multiple displays capable of displaying text, image, video data and further including non-digital advertising surfaces for displaying static images and a speaker system for broadcasting messages. The multiple displays and non-digital advertising surfaces allowing for communication with individuals within visual range of the communication structure. The multiple displays having synchronization capability, allowing for coordination of the text, image and video data displayed. The communication structure being connectable to other communication structures and the multiple displays of the multiple communication structures also having synchronization capability. The multiple displays, non-digital advertising surfaces and speaker system providing a communication platform for widespread dissemination of advertisements and other messages.

A system is provided that includes a first network interface for a first network type and a second network interface for a second network type that is different from the first network type. The system also includes at least one processor configured to cause the system to perform operations. The operations may include obtaining, from the first network interface, audio from a communication session with a remote device established over the first network and obtaining an indication of a communication device available to participate in the communication session and direct audio obtained from the communication session to a remote transcription system. The operations may also include directing the audio to the second network interface for transmission to the communication device, obtaining transcript data from the remote transcription system based on the audio, and directing the transcript data to the second network interface for transmission to the communication device.

A method operates a hearing device, in which an adaptation to the hearing device by a hearing device wearer is determined. An ambient situation is detected, and a value is assigned to the ambient situation. The value is used as a degree of adaptation. A hearing device includes a microphone for detecting the ambient situation and a hearing device system includes a hearing device, as well as the use of a hearing device and a computer program product.

The present invention provides a telecom control function in a communication terminal. The telecom control function is configured to receive call indicia when a call tag in a software entity, such as an application or electronic document, is selected by a user of the communication terminal. The call indicia provides information associated with a remote party with which a call is being requested by the user. The telecom control function may use the call indicia along with user indicia obtained from the user and indirectly establish a call with the remote party using a telephony terminal other than the communication terminal. If the communication terminal includes a telecommunication client capable of supporting a call, the telecom control function may instruct the telecommunication client to directly initiate the call with the remote party using the call indicia.

The present invention provides a telecom control function in a communication terminal. The telecom control function is configured to receive call indicia when a call tag in a software entity, such as an application or electronic document, is selected by a user of the communication terminal. The call indicia provides information associated with a remote party with which a call is being requested by the user. The telecom control function may use the call indicia along with user indicia obtained from the user and indirectly establish a call with the remote party using a telephony terminal other than the communication terminal. If the communication terminal includes a telecommunication client capable of supporting a call, the telecom control function may instruct the telecommunication client to directly initiate the call with the remote party using the call indicia.

A method of establishing a wireless network with a first hearing assistance device (10), a second hearing assistance device (11), and an external device (40), each device having a wireless network interface (20), the method having the steps of: establishing a communication link (30) between the first and second hearing assistance device, transmitting a remote pairing command from the first to the second hearing assistance device via the communication link, the remote pairing command being adapted to cause the second hearing assistance device to initiate pairing with the external device, pairing the second hearing assistance device and the external device upon an initiate pairing request transmitted by the second hearing assistance device, pairing the first hearing assistance device and the external device before or after the pairing of the second hearing assistance device and the external device.

In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API). In another embodiment, the system for processing telephony sessions includes: a call router, a URI for an application server, a telephony instruction executed by the call router, and a call router API resource.

As a user interacts with a voice application, a history of the prompts played to the user and the users responses are displayed to the user. The displayed prompts and displayed responses could be summaries of the prompts and responses, or they could be full transcriptions of the prompts and responses. A user may be able to select a prompt or response in the history to return to a certain point in the voice application. It may be possible for a user to save a history of the interactions that occurred when a voice application was performed, and to recall the history to continue on from a selected location in the history.

Systems and methods for establishing call connection in response to user action, the method including receiving a first user action from a user associated with making a call connection, wherein the first user action comprises any of copying at least part of a phone number, pasting at least part of the phone number, or inputting at least part of the phone number. The method also includes determining one or more call recipients based on the first user action. The method also includes establishing one or more silent call connections based on the determined one or more call recipients, wherein each of the one or more silent call connections comprises a call connection with a predetermined parameter so that there are no incoming call indicators on one or more devices associated with the one or more call recipients.