A system for authenticating the identity of a caller (i) receives a phone call from a caller, where the phone call is initiated through an application on a remote computer device associated with the caller, and where the phone call includes one or more phone authentication credentials; (ii) determines a preliminary identity of the caller based upon the one or more phone authentication credentials; (iii) receives online authentication credentials from the application on the remote computer device; (iv) determines a confirmed identity of the caller based, at least in part, upon the one or more online credentials and the preliminary identity of the caller; and (v) displays the confirmed identity of the caller to a user answering the phone call. As a result, the user and/or the system do not need to perform additional authentication before providing service to the caller.

A system for providing additional information to called parties, the system comprises a base unit device for sending additional information to called parties, the base unit comprises a microprocessor, at least one Ethernet port, at least one telephone port, a first transceiver, and a first wireless antenna; and a display unit for receiving the additional information from the base unit device and displaying the additional information to the called parties, the display unit comprises a second transceiver, a liquid crystal display, a second wireless antenna, and a set of keys.

Aspects of the disclosure relate to multicomputer processing and authentication of user data associated with telephone calls. A call security assessment computing platform may receive data associated with a telephone call made from a user computing device. Subsequently, the call security assessment computing platform may parse the received data to identify header information in a Session Initial Protocol (SIP) header. The platform then may analyze the header information to generate a call fingerprint for the telephone call. This call fingerprint may then be transmitted to one or more call authentication computing platforms, which return one or more call security responses that may further characterize security features of the telephone call. The call fingerprint and the call security responses may then be used to determine a call security score, which may be transmitted in a notification to a call handling system in order to adjust how the call is handled.

Systems and methods insert a modulated signal into audio of a controlled-environment facility resident's side of a call, such as by a controlled-environment communication apparatus, or the like. The same or a different controlled-environment communication apparatus, or the like, may detect the same and/or another modulated signal inserted into the audio of the same and/or another controlled-environment facility resident's side of the call in the audio of an other party's side of the call. The same or a different controlled-environment communication apparatus, or the like, may determine if more than one modulated signal is present in the other call party's side of the call and alert an authority that more than one controlled-environment facility resident is taking part in the call.

Audio inputs are detected at an electronic device and translated into electronic communications for playback at an external electronic device.

While in a full-duplex live audio communication session with an external device, an electronic device receives control signal data from the external device. In response, the electronic device issues a perceptual notification. After a first predetermined time period since receiving the control signal data, the electronic device receives audio data from the external device. After a second predetermined time period since issuing the perceptual notification, the electronic device outputs the audio data from the speaker.

In one aspect, a first device includes a processor and storage accessible to the processor. The storage bears instructions executable by the processor to identify contact information for a person associated with a second device and determine, based on the identification, whether to disable a caller identification (ID) blocking function associated with making calls from the first device. The instructions are also executable by the processor to, responsive to a determination to disable the caller ID blocking function, disable the caller ID blocking function while facilitating a call from the first device to the second device.

In one aspect, a first device includes a processor and storage accessible to the processor. The storage bears instructions executable by the processor to identify contact information for a person associated with a second device and determine, based on the identification, whether to disable a caller identification (ID) blocking function associated with making calls from the first device. The instructions are also executable by the processor to, responsive to a determination to disable the caller ID blocking function, disable the caller ID blocking function while facilitating a call from the first device to the second device.

An inbound controlled-environment facility resident call server may route a non-resident inbound call to a controlled-environment facility resident media and/or communications device. The called resident device may confirm that the non-resident is associated with an Address Identifier (AID) of that resident device. The resident device may also receive data for verifying authentication of the resident operating the device, verify authentication of the resident operating the device, and verify that the resident operating the device is associated with the AID. The inbound resident call server, or the called resident device itself, may connect the inbound call to the called resident device in response to the device authenticating the non-resident is associated with the AID, verifying authentication of the resident operating the device, and verifying that the resident operating the device is associated with the AID.

Systems and methods for visually indicating an occurrence of an incoming call for the hearing impaired are disclosed. A video communication device may be configured to receive an incoming communication to at least two unique identifiers assigned by a video relay service provider. The video communication device can display a unique visual indicator pattern, which may be user-created and user-assigned to the one of the at least two unique identifiers dialed by a caller. The visual indicator pattern may be indicative of the existence an incoming call, the origin of the call, the destination device for the call, the destination ID for the call, or combinations thereof. The video communication device, when receiving an incoming call, may send a wireless notification signal to other communication devices, thereby notifying other devices that a video communication device is receiving an incoming call.