Systems and methods for enhanced teleconferencing. An example method includes generating a teleconference interface with a plurality of user-controlled participant interface elements representing participants of the teleconference; identifying a first conversation based on positions, in the teleconference interface, of a first subset of the participant interface elements; identifying a second conversation based on the positions, in the teleconference interface, of a second subset of the participant interface elements; accessing supplemental data, from at least one of a networking or social media database, for the participants of the teleconference; and presenting, within the participant interface elements, the supplemental data.

The objective of the present invention is to provide a mobile terminal in which a layout of execution screens of two or more applications displayed together can be automatically changed to be suited for a user's viewing. According to an aspect of the present invention, provided is a mobile terminal comprising: a body; a display coupled to the body such that a display area viewed from the front of the body can be changed according to the switching between an extension display mode and a contraction display mode; and a control unit for controlling such that a layout for two or more application execution screens displayed together on the display is changed in response to the switching from the extension display mode to the contraction display mode.

The technology disclosed herein enables communications among users having communication session requests waiting in a queue. In a particular embodiment, a method includes determining that a first communication session request from a first endpoint is in a queue for establishing a communication session with a receiving endpoint to which the queue is regulating access. While the first communication session request is in the queue, the method includes connecting the first endpoint to a communication channel between the first endpoint and a second endpoint having a second communication session request in the queue. Also, while the first communication session request is in the queue, the method includes exchanging user communications between the first endpoint and the second endpoint over the communication channel.

One disclosed system comprises a server; a receiver device with a receiver identifier; a dialer device with a dialer identifier; a dialer programmed to initiate a voice call, over a voice channel, with the receiver device using the receiver identifier; a database; and a data channel connecting the dialer device, the receiver device, and the server. The database stores interaction data in association with both the receiver identifier and the dialer identifier. The system is programmed to: obtain a voice sample from the voice call; process the voice sample to obtain a search cue; obtain one or more interaction data from the database using the search cue; obtain a response data from the one or more interaction data; and surface, during the voice call, the response data to one of the dialer device and the receiver device.

Systems and methods for presenting a map and changing a facing direction of an object. In an aspect, an elongated map segment is presented according to a pointing direction of a device. In other aspects, a facing direction of an object is changed according to a pointing direction of a device or a facing direction of a user.

Systems and methods for overlaying an image of a conference call participant with a shared document are provided. A request is received to initiate a document sharing operation to share a document displayed via a first graphical user interface (GUI) on a first client device associated with a first participant of a conference call with a second participant of the conference call via a second GUI on a second client device. Image data corresponding to a view of the first participant in a surrounding environment is also received. An image depicting the first participant is obtained based on the received image data. One or more regions of the document that satisfy one or more image placement criteria are identified. The document and the image depicting the first participant are provided for presentation via the second GUI on the second client device. The image depicting the first participant is presented at a region of the identified one of more regions of the document.

Embodiments provide a method for providing a call center supplemental workflow tool, including: receiving from a database a workflow decisional matrix, a plurality of questions, and a plurality of scripts; displaying a web-based graphical user interface on a display providing at least one question or one script; receiving user input; determining, at least another question or at least another script, to be displayed, wherein determining is based upon the user input and the decisional matrix and advances the workflow; based upon the decisional matrix, determining that the workflow has been completed; providing an output of the questions displayed and the user input received; and the output being provided to a primary software application. Other aspects are described and claimed.

An AI based moderator system for an electronic conference. The moderator scores users based on ratings and diversity, and attempts to keep a high rating person talking while maintaining diversity.

An example operation may include one or more of transferring a copy of a plurality of revised translation data sets to be added to an IVR application into a grid structure, each revised translation data set comprising a prompt name in a first field, an IVR prompt in a second field, a translation of the IVR prompt into a different language in a third field, and a timestamp in a fourth field, executing, via a processor, an accuracy validation on the plurality of revised translation data sets, wherein, for each revised translation data set, the processor identifies whether a respective translation in a different language in a third field is an accurate translation of a respective IVR prompt in a second field based on attributes of the respective translation and the respective IVR prompt, and displaying results of the accuracy validation via a user interface.

Described herein are systems, devices, methods, and media providing emergency data to public safety answering points (PSAPs). Also provided are systems, methods, and media for utilizing location data and geofences to provide emergency data to PSAPs and interactive graphical displays to efficiently display relevant emergency data.