Methods and systems are described herein for manipulating a communication acceptance screen, manipulating an interactive communication acceptance icon, and restricting access to accounts based on voice communication parameters. In particular, when a communication is detected from one device to another device, that communication may be risky. Thus, the risk is mitigated by giving a user information about the source of the communication to give a user a chance to reject the communication. In addition, in instances where the user accepts the communication, the system enables monitoring the communication and restricting any accounts that are disclosed within the communication.

Apparatus and methods concerning call routing are disclosed. In an example embodiment, a call alert message, indicative of the call answer options, is communicated from the VoIP server to the communication device, determined in response to receiving an incoming VoIP call for a communication device at a VoIP server. A selected option is received from the communication device. In response to the selected option indicating the first call answer option, the call is routed to the communication device as a VoIP call via a data network. In response to the selected option indicating the second call answer option, the call is routed to the communication device via a PSTN.

The present disclosure relates generally to systems, methods, instructions, and other aspects describing automated transcription and associated script generation. In one aspect, a method includes facilitating a voice bot segment of a two-way communication session, where the voice bot segment is between a customer device and a non-human bot agent, and transfer of the session to a human agent device as part of a human voice segment of the two-way communication session, wherein the transfer occurs following a failure of the non-human bot agent to resolve a customer issue. Accessing survey data describing the two-way communication session, wherein the survey data is associated with successful resolution of the customer issue and automatically processing transcript data from the two-way communication with the survey data to identify language data from the transcript associated with resolution of the customer issue. The non-human bot agent is then dynamically updated using the language data.

The disclosure relates to a method, apparatus and system to provide automated audio video conferencing in a conference room. In an exemplary embodiment, the disclosure relates to a mobile device having one or more processors and circuitry. The circuitry may execute a first logic, a second logic and a third logic. The first logic may be configured to receive instructions to connect the mobile device to a wireless equipment in a conference room. The second logic may be configured to obtain conference room information. The third logic may be configured to transmit a request to pair with a wireless equipment in the conference room. The third logic may be further configured to: receive information in a first communication mode that a code challenge will be issued, receive a code challenge in the second communication mode and pair the mobile device with the wireless equipment.

Systems and methods for providing greater granularity and updatability to network profiles. The system can include a subscription management application program interface (SMA) to receive setup information, user preferences, software, hardware, and firmware updates from a user cell phone, computer, or smart device (collectively, end-point) regarding what features the user wishes to access. The SMA can access a profile lookup table to identify a profile with the requested attributes. A subscription management module (SMM) can receive this information from the SMA and retrieved the profile requested by the SMA from a repository of profiles. The SMM can then download or activate the profile with features that match, or most closely match, the requested features onto the end-point. The system can enable providers to ship phones with no network profiles. The system can also enable profiles to be updated based on changes in user preferences, updates, or other changes.

Systems and methods for providing greater granularity and updatability to network profiles. The system can include a subscription management application program interface (SMA) to receive setup information, user preferences, software, hardware, and firmware updates from a user cell phone, computer, or smart device (collectively, end-point) regarding what features the user wishes to access. The SMA can access a profile lookup table to identify a profile with the requested attributes. A subscription management module (SMM) can receive this information from the SMA and retrieved the profile requested by the SMA from a repository of profiles. The SMM can then download or activate the profile with features that match, or most closely match, the requested features onto the end-point. The system can enable providers to ship phones with no network profiles. The system can also enable profiles to be updated based on changes in user preferences, updates, or other changes.

In a multi-call scenario, a UE can receive an incoming call while an active call is already established on the UE. In response to receiving the incoming call, a process for handling the incoming call in a user-customizable manner can include accessing a history of user input received by the UE in context of handling multiple contemporaneous calls on the UE, and handling the incoming call based at least in part on the history of the user input. By the UE considering past user input received by the UE in context of handling multiple contemporaneous calls, the UE is configured to learn from past user behavior during multi-call scenarios, and adjust its call handling approach for the incoming call based on the past user behavior.

A management server includes a call detection unit that detects a call from a first communication terminal to a second communication terminal, an information acquisition unit that acquires, when the call detection unit detects the call, essential information associated with the first communication terminal, an inquiry unit that transmits inquiry information to the first communication terminal to inquire about an information transmission means to the second communication terminal, and a transmission unit that transmits the essential information to the second communication terminal using an information transmission means indicated by response information transmitted from the first communication terminal in response to the inquiry information.

Example methods and terminals for sharing content are described. In one example method, an application is activated, upon detection of an event for executing the application, on a terminal, and an application screen having at least one content is displayed. Upon detecting a touch input for selecting, at least one content is selected. Upon detecting a touch input on a transmission button on the application screen, the selected content is transmitted to an external terminal. In another example method, an application screen having at least one icon for executing function is displayed; a touch input for selecting an icon associated with content to be received from an external terminal is detected; at least one identifier broadcast by the external terminal is displayed; and content is received from the external terminal corresponding to the selected identifier, upon detection of a touch input for selecting at least one identifier.

Methods and terminals for sharing content are described. In one method, an application is activated, upon detection of an event for executing the application, on a terminal, and an application screen having at least one content is displayed. Upon detecting a touch input for selecting, at least one content is selected. Upon detecting a touch input on a transmission button on the application screen, the selected at least one content is transmitted to an external terminal. In another method, an application screen having at least one icon for executing function is displayed; a touch input for selecting an icon associated with content to be received from an external terminal is detected; at least one identifier broadcast by the external terminal is displayed; and at least one content is received from the external terminal corresponding to the selected identifier, upon detection of a touch input for selecting at least one identifier.