Systems and processes for operating a digital assistant are provided. In one example, a method includes receiving an incoming call. In response to receiving the incoming call, the method further includes obtaining one or more user-specific data items. The method further includes determining one or more user status options; and determining one or more confidence values associated with the one or more user status options. The method further includes in accordance with the determination of the one or more confidence values exceeding a predetermined threshold, providing a plurality of response options associated with declining the incoming call. The method further includes receiving a selection of a response option from the plurality of response options; and declining the call based on the selected response option.

An electronic apparatus according to an exemplary embodiment includes a sensor, a communicator configured to receive a wireless signal, a microphone configured to convert a sound to an electrical signal, and a processor configured to determine a movement of the electronic apparatus based on the signal, determine a location of the electronic apparatus based on a source of the wireless signal, and control a recording operation through the microphone based on the determined location of the electronic apparatus and the status of the electronic apparatus.

An apparatus is provided and includes a processor and a memory, the memory storing instructions that when executed from a non-transitory physical medium by the processor cause the processor to detect when a request for interaction that is configured for a scheduled processing is received or otherwise registered at a service access point associated with a contact center, identify schedule data from the request and add the schedule data along with a request identification and a location identifier to a scheduling and reporting application, consult a contact center interaction routing system in response to determining that the scheduled interaction request is to be processed, and route or cause processing of the interaction request based on the schedule data. According to one embodiment, the schedule data includes a scheduled time and date for processing the request.

A method and system facilitate scheduling of a response to a text directed to a landline by maintaining a registration of a handler system with a text hub, wherein the text hub intercepts text messages forwarded through a mobile carrier to multiple dedicated landlines. A message router of the registered handler system identifies the destination landline and routes the text message to a call center server system based on the identified destination landline. The method additionally includes processing the text message at the call center server utilizing a text processor. The text processor identifies a text sender, schedules a follow-up communication at a follow-up time, and queues the text message and scheduled follow-up.

A computer system for connecting a user to a scheduled call, including a processor in communication with non-volatile memory and code for receiving a user phone number where the user may be contacted and information allowing access to the user's calendar or email, code for accessing the user's calendar or email and identifying the scheduled call in the user's calendar or email, the scheduled call having information including at least a scheduled call number and a scheduled call time, code for placing a call to the scheduled call number before the scheduled call time, code for placing a call to the user at the user phone number before the scheduled call time, code for confirming the user has answered the call to the user, and code for connecting the call to the user to the call to the scheduled call number.

A method and an electronic device for providing information associated with work and personal life are provided. An electronic device according to various embodiments may include a user interface, a processor electrically connected to the user interface, and a memory electrically connected to the processor. The memory stores instructions which when executed by the processor cause the processor to determine a first zone and a second zone different from the first zone, based on location information and time information of the electronic device, obtain a first time during which the electronic device is located in the first zone and a second time during which the electronic device is located in the second zone, and display information associated with the first time and the second time on the user interface.

Various embodiments are directed to techniques for enhanced call routing for groups. Some embodiments are particularly directed to a connection manager that can identify one or more secondary telephony endpoints to invite to join a call based on one or more routing policies. One or more embodiments described herein may include a connection manager that provides customizable extension capabilities to a wireless cellular phone. The systems, devices, and methods described herein may be embodied in and performed by communication devices, telecommunications servers, and other devices, and software instructions executed by some or all of such devices.

A mobile device can be assigned to an extension configured as a Queue Agent (QA) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.

Provided is an information processing apparatus including: a wireless station information acquisition unit which acquires information showing wireless stations with which a terminal apparatus is capable of communicating; a clustering unit which generates a wireless station cluster by clustering the wireless stations based on a time at which the wireless stations are capable of communicating with the terminal apparatus; and a stay detection unit which detects a state in which the terminal apparatus is capable of communicating with wireless stations included in the wireless station cluster as a state in which the terminal apparatus is staying at a location corresponding to the wireless station cluster.

A method is provided which comprises: receiving, by a phone, a phone call from a caller device; providing, by the phone, an indication of the phone call to a user of the phone; subsequent to providing the indication of the phone call, receiving (i) a selection of an option to decline the call with a customized audio message and (ii) an indication of a time duration; generating an audio message, the audio message indicating that the user of the phone is likely to call back the caller device within the time duration; and causing the audio message to be transmitted to the caller device.