Systems and methods for computing communication matrices based on opportunity scoring of a plurality of network-connected user devices. In a preferred embodiment of the invention, a scoring algorithm may compute an opportunity score for future delivery of interactions comprising parameters such as a cumulative time comprising historic and real-time communication time between a client device with an agent; geographic location and distance between a client device and an agent device; a quantity of direct connections for one or more client devices associated to an agent device; a quantity of indirect connections for one or more client devices associated to the agent device; quantity metrics associated to an agent device, for example, a total number of registrations. An interaction manager then routs interactions based on scoring of agent devices.

The invention relates to a method and an edge orchestrator platform for providing a converged network infrastructure includes a multi access controller connected to edge nodes, network controllers, user devices and an intelligent allocation unit for dynamic allocation of resources from the plurality of edge nodes to one or more applications at the plurality of network controllers. In particular, the user devices are connected to network controllers. Moreover, the edge orchestrator platform is connected to a global service orchestrator.

To configure network automation functions, a scope administration function assigns, per a region in an operator-defined scope space, the region to one or more network automation function amongst a plurality of coexisting network automation functions. Then, per a network automation function assigned at least to one region, the network automation function is configured to control the at least one region assigned to the network automation function.

This application discloses a network operation, administration, and maintenance (OAM) method, an apparatus, and a system. The method includes: receiving a fault alarm message sent by an MP, where the fault alarm message includes fault information; determining according to the fault alarm message, a first maintenance set to which the MP belongs, where the first maintenance set includes MPs using a first OAM technology; querying an OAM database, to obtain a second maintenance set interacting with the first maintenance set, where the second maintenance set includes MPs using a second OAM technology; and sending a fault notification message to all MPs in the second maintenance set or an MP that is determined according to a policy in the second maintenance set. Therefore, a related fault alarm may be centrally notified on a management plane, and is decoupled from a specific OAM technology, thereby greatly reducing an implementation difficulty.

Multiple mobile cellular network (MCN) communication systems can be networked together to form a network of MCN communication systems (NOM). Each MCN communication system within the NOM can operate as an independent cellular network to provide communications between user equipment within a covered area. The MCN can be managed by a network management control center (NMCC). The NMCC can be configured generate coverage maps of the NOM and NMC system coverage areas.

The invention relates to a method for configuring a home automation apparatus including a plurality of home automation devices and a plurality of central control units (U1, U2). The method is executed by a management unit (Sv) connected to the at least one home automation apparatus and includes the following steps: receiving (ETCfSv1) a configuration message (MCf) from a user (Usr) or an application (A) that is executed on the management unit (Sv) or another connected management unit, determining (ETCfSv3) a list (UL) of central control units (U1, U2) capable of executing at least one condition (Cnd) and/or at least one action (AcU1, AcU2) of a conditional expression (CE), and sending (ETCfSv6) a configuration message (MCfU1, MCfU2), including a definition of a conditional software code module (CCM), to the at least one central control unit (U1, U2) included in the list (UL).

Information on a tier comprising given resources operationally connected to a set of remote radio heads and configured to process traffic to and from the remote radio heads is gathered and maintained (300). The usage of the tier resources on different connections and services is controlled (302). Communication (304) is maintained with respective apparatuses controlling other tiers regarding the use of resources of the tiers.

Examples of methods and a system for implementing a virtual content delivery network are described. In one example, a content delivery network manager controls the instantiation of definition data representing the virtual content delivery network. The definition data includes object definitions for a plurality of virtualization containers. The plurality of virtualization containers includes a control plane container, a region container and one or more end point containers. The object definitions are instantiated and a network coupling configured to effect the virtual content delivery network.

Embodiments described herein provide methods and apparatus for life cycle management in virtual networks. A method, in a Life Cycle Management, LCM, component in a virtual network, wherein the virtual network comprises a first orchestration layer comprising a first network function virtualisation orchestrator, NFVO, and a second orchestration layer, subordinate to the first orchestration layer, comprising a second NF VO, comprises: receiving a first request, from the first NFVO, to determine a first substitution for a first VNF in a first network service request, wherein the first substitution maps the first network service request onto the second orchestration layer; and responsive to a determination, based on a topology of the second orchestration layer, that the first substitution comprises a second VNF associated with the second NFVO, receiving a second request from the second NFVO to provide a second substitution for the second VNF in a second network service request, wherein the second substitution maps the second network service request onto a third network layer, and the second network service request implements at least part of the first network service request.

Racks and rack systems to support a plurality of sleds are disclosed herein. A rack comprises an elongated support post and a plurality of support chassis. The elongated support post extends vertically. The plurality of support chassis are coupled to the elongated support post. Each support chassis of the plurality of support chassis is sized to house a corresponding sled of the plurality of sleds.