A method includes: receiving a current data packet of a target service; adding detection indication information to the current data packet, to obtain a target data packet, where the detection indication information includes a target phase category corresponding to the current data packet, the target phase category is used to indicate a target phase in at least one key phase in which the current data packet is located in the target service, and the detection indication information is used to indicate to detect the current data packet; and transmitting the target data packet to a next hop node.

A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured deice status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.

Example techniques for adaptive time window-based log message deduplication are described. In an example, message values are obtained from received log messages. Further, the number of log messages received in a time window having a message value is counted. A log message from which the message value is obtained and the counted number are transmitted upon expiry of the time window. A length of a time window in which a subsequent counting of log messages is to be performed is determined based on various parameters.

Example techniques for adaptive time window-based log message deduplication are described. In an example, message values are obtained from received log messages. Further, the number of log messages received in a time window having a message value is counted. A log message from which the message value is obtained and the counted number are transmitted upon expiry of the time window. A length of a time window in which a subsequent counting of log messages is to be performed is determined based on various parameters.

A method and a content receiver configured as an Internet of Things (IoT) gateway are provided. The content receiver receives a first signal transmitted by an IoT device in accordance with an IoT protocol and demodulates and decodes the first signal. The content receiver generates one or more Internet protocol (IP) packets or non-IP packets representative of the first signal and sends the one or more IP packets or non-IP packets to an external server.

A method and a content receiver configured as an Internet of Things (IoT) gateway are provided. The content receiver receives a first signal transmitted by an IoT device in accordance with an IoT protocol and demodulates and decodes the first signal. The content receiver generates one or more Internet protocol (IP) packets or non-IP packets representative of the first signal and sends the one or more IP packets or non-IP packets to an external server.

An information management method collects log information of one or more home electrical apparatuses corresponding to service providers. Display screen data is generated which indicates a status of the log information. The display screen data includes groups of information which each contain information on an apparatus, a service provider corresponding to the apparatus, and log information output from the apparatus. Provision of the log information of each group is individually selectable. The display screen data is provided via a network to a display terminal that performs access to a server device. Information is received from the display terminal, which indicates that selection on whether or not provision of the log information is performed. Provision of the log information is not performed on the selected group when a determination is made that refusal of provision of the log information on the selected group is performed.

An information management method collects log information of one or more home electrical apparatuses corresponding to service providers. Display screen data is generated which indicates a status of the log information. The display screen data includes groups of information which each contain information on an apparatus, a service provider corresponding to the apparatus, and log information output from the apparatus. Provision of the log information of each group is individually selectable. The display screen data is provided via a network to a display terminal that performs access to a server device. Information is received from the display terminal, which indicates that selection on whether or not provision of the log information is performed. Provision of the log information is not performed on the selected group when a determination is made that refusal of provision of the log information on the selected group is performed.

A computer implemented method of monitoring and controlling a target system, such as a communication network or an industrial process. The method includes receiving information about anomalies in operation of the target system detected by an automated anomaly detection mechanism; automatically determining certainty characteristics of the detected anomalies; submitting detected anomalies to expert evaluation in priority order determined based on the certainty characteristics; and adjusting the determination of certainty characteristics of the detected anomalies and/or the automated anomaly detection mechanism based on results of the expert evaluation.

A method of managing alerts in a client instance associated with a configuration management database (CMDB) platform is disclosed. The method includes: receiving a request identifying a particular CI and a particular alert; identifying related CIs from a plurality of CIs associated with the client instance based on the particular CI and the particular alert; identifying alerts, incidents (INTs), changes (CHGs), and problems (PRBs) of the client instance that are associated with either the particular CI or the related CIs; determining frequency data for the alerts, INTs, CHGs, and PRBs associated with the particular CIs and frequency data for the alerts, INTs, CHGs, and PRBs associated with the related CIs; and sending a response that includes the frequency data for the alerts, INTs, CHGs, and PRBs associated with the particular CIs to be presented alongside the frequency data for the alerts, INTs, CHGs, PRBs associated with the related CIs.