Provided are a method and apparatus for providing a counseling service. A method of operating a counseling center server interworking with an instant messaging service includes activating a connection with a chatbot server linked to a channel in a chat room, calling a chatbot block corresponding to a specific task included in the chatbot server through the chat room, transmitting a message received from a terminal of a user connected to the chat room to the chatbot server as an input of the chatbot block, and transmitting an output of the chatbot block in response to the message received from the chatbot server to the terminal of the user.

Provided are a method and apparatus for providing a counseling service. A method of operating a counseling center server interworking with an instant messaging service includes activating a connection with a chatbot server linked to a channel in a chat room, calling a chatbot block corresponding to a specific task included in the chatbot server through the chat room, transmitting a message received from a terminal of a user connected to the chat room to the chatbot server as an input of the chatbot block, and transmitting an output of the chatbot block in response to the message received from the chatbot server to the terminal of the user.

A system is provided for displaying information related to a task in a chronological chat format. The system may include a memory, a processor configured to execute instructions stored within the memory, a network interface communicatively coupled to a network, a task database having records for a plurality of tasks, and a display that allows selection of a task record from the plurality of tasks. The display displays chat information obtained from the task record along with task-related data, such as customer data, received over the network interface in real time. The display may also allow selection of other individuals related to the task to participate in a chat session. The task-related data includes both textual data and attached file information.

A system and method are provided for providing advisory notifications to mobile applications. The method includes interfacing the server device with at least one endpoint within an enterprise system and storing a model trained by a machine learning engine to automatically determine advisory notifications relevant to client data sets stored by the endpoint(s) and/or the at least one endpoint. The method also includes determining a current state of a client account, using the model to determine an advisory notification for the client account based on the current state, referring to a set of rules to determine when to provide the advisory notification in the mobile application, and in what portion of the mobile application to display the notification; and sending the advisory notification via the communications module to a client device to display the advisory notification in the mobile application.

The present disclosure relates to systems and methods for matching electronic activities with record objects based on entity relationships. The method can include accessing a plurality of electronic activities, identifying an electronic activity, identifying a first participant associated with a first entity and a second participant associated with a second entity, determining whether a record object identifier is included in the electronic activity, identifying a first record object of the system of record that includes an instance of the record object identifier, and storing an association between the electronic activity and the first record object. The method can include determining a second record object corresponding to the second entity, identifying, using a matching policy, a third record object linked to the second record object and identifying a third entity, and storing, by the one or more processors, an association between the electronic activity and the third record object.

The present disclosure relates to systems and methods for matching electronic activities with record objects based on entity relationships. The method can include accessing a plurality of electronic activities, identifying an electronic activity, identifying a first participant associated with a first entity and a second participant associated with a second entity, determining whether a record object identifier is included in the electronic activity, identifying a first record object of the system of record that includes an instance of the record object identifier, and storing an association between the electronic activity and the first record object. The method can include determining a second record object corresponding to the second entity, identifying, using a matching policy, a third record object linked to the second record object and identifying a third entity, and storing, by the one or more processors, an association between the electronic activity and the third record object.

A transient virtual chatroom is implemented by which unknown drivers can temporarily engage in conversation while driving. The chatrooms are dynamically generated among two or more drivers based on a variety of factors, including the distance between the drivers, the direction in which cars are driving, the roads on which the cars are on, the speed of vehicles, and typical scenarios that indicate a desire for two or more drivers to engage in conversation. Such transient chatrooms can increase safety by enabling drivers to understand other drivers' intentions. For example, drivers can directly tell someone who can go first at a stop sign, which direction the driver is trying to go in, whether there is an emergency (e.g., personal or with their vehicle), whether a driver is changing lanes, notify a user of merging from an on-ramp, etc.

A transient virtual chatroom is implemented by which unknown drivers can temporarily engage in conversation while driving. The chatrooms are dynamically generated among two or more drivers based on a variety of factors, including the distance between the drivers, the direction in which cars are driving, the roads on which the cars are on, the speed of vehicles, and typical scenarios that indicate a desire for two or more drivers to engage in conversation. Such transient chatrooms can increase safety by enabling drivers to understand other drivers' intentions. For example, drivers can directly tell someone who can go first at a stop sign, which direction the driver is trying to go in, whether there is an emergency (e.g., personal or with their vehicle), whether a driver is changing lanes, notify a user of merging from an on-ramp, etc.

Provided are a method and apparatus for providing a counseling service. A method of operating a counseling center server interworking with an instant messaging service includes providing a profile of at least one expert account for counseling linked to a channel of a second user to a terminal of a first user, identifying an initiation condition for a counseling ticket for counseling with a first expert account, creating a counseling ticket to be allocated to the first expert account, and transmitting counseling content through a chat room for counseling of the channel in which the first expert account and an account of the first user participate.

Provided are a method and apparatus for providing a counseling service. A method of operating a counseling center server interworking with an instant messaging service includes providing a profile of at least one expert account for counseling linked to a channel of a second user to a terminal of a first user, identifying an initiation condition for a counseling ticket for counseling with a first expert account, creating a counseling ticket to be allocated to the first expert account, and transmitting counseling content through a chat room for counseling of the channel in which the first expert account and an account of the first user participate.