One embodiment comprises a non-transitory computer readable medium comprising computer-executable instructions executable to access a conversation-enabled document and expose the conversation-enabled document on a conversation channel as a conversation into the conversation-enabled document. The conversation-enabled document can comprise a conversation component for controlling a conversation interface into the conversation-enabled document, the conversation component specifying conversation steps, routing between conversation steps and a document variable to accept a conversation participant response. The computer-executable instructions can be executable to set a document variable value in the conversation-enabled document based on the participant response received via the conversation interface; and render the conversation-enabled document to a response channel using the document variable and the page template.

In certain embodiments, intent prediction and dialogue generation may be facilitated. In some embodiments, a chat initiation request may be obtained from a user. The latest activity information associated with the user may be provided to a prediction model to obtain a first set of predicted intents of the user. For each intent of the first set of predicted intents, a candidate question may be selected from a question set based on the candidate question matching the intent. In some embodiments, the candidate questions may be simultaneously presented on the chat interface.

A system, device and method for secure message thread communication is provided. The device comprises a communication interface; a display device; and, a controller configured to: generate, at the display device, a plurality of message threads, the plurality of message threads associated with different incident reports; receive multimedia data for transmission in a first message thread of the plurality of message threads; compare the multimedia data with data from the different incident reports; and when an association is determined between the multimedia data and respective data from an incident report associated with a second message thread, of the plurality of message threads: transmit, using the communication interface, the multimedia data in the second message thread, and not the first message thread.

Techniques are disclosed for determining a target language for a communication session and configuring a language mode of an input method editor (IME) to the target language. An example methodology implementing the techniques includes, by a computing device, detecting a communication to a recipient via a software application running on the computing device, determining a target language for the communication, and configuring a language mode of an input method editor to the target language. The target language may be determined based on an attribute or attributes of the recipient of the communication. In some cases, the target language may be determined based on an attribute or attributes of a contents of a prior communication.

Techniques are disclosed for determining a target language for a communication session and configuring a language mode of an input method editor (IME) to the target language. An example methodology implementing the techniques includes, by a computing device, detecting a communication to a recipient via a software application running on the computing device, determining a target language for the communication, and configuring a language mode of an input method editor to the target language. The target language may be determined based on an attribute or attributes of the recipient of the communication. In some cases, the target language may be determined based on an attribute or attributes of a contents of a prior communication.

Some embodiments use text and/or image processing methods to determine whether a user of an electronic messaging platform is subject to an online threat such as cyberbullying, sexual grooming, and identity theft, among others. In some embodiments, a text content of electronic messages is automatically harvested and aggregated into conversations. Conversation data are then analyzed to extract various threat indicators. A result of a text analysis may be combined with a result of an analysis of an image transmitted as part of the respective conversation. When a threat is detected, some embodiments automatically send a notification to a third party (e.g., parent, teacher, etc.)

An information processing apparatus includes: a processor configured to: post request information requesting a proxy printing of a print object through a talk room when a chatbot controlled by the processor receives a request for the proxy printing of the print object posted in the talk room by a requester; and output the print object to an image forming apparatus as a print object of a proxy who accepts the proxy printing of the print object through the talk room to which the request information is posted.

An information processing apparatus includes: a processor configured to: post request information requesting a proxy printing of a print object through a talk room when a chatbot controlled by the processor receives a request for the proxy printing of the print object posted in the talk room by a requester; and output the print object to an image forming apparatus as a print object of a proxy who accepts the proxy printing of the print object through the talk room to which the request information is posted.

Disclosed are various embodiments for integrating an email client with hosted applications. An email is received from an email client. An image that is a component of the email is identified and sent to an optical character recognition (OCR) service. Extracted text is received from the OCR service. A request for an action object is then sent to a connector for an application, the action object representing a potential action that could be performed with the application based on the extracted text from the OCR service. The action object is then sent to the email client, which is configured to display a prompt allowing a user to perform the action represented by the action object.

Disclosed are various embodiments for integrating an email client with hosted applications. An email is received from an email client. An image that is a component of the email is identified and sent to an optical character recognition (OCR) service. Extracted text is received from the OCR service. A request for an action object is then sent to a connector for an application, the action object representing a potential action that could be performed with the application based on the extracted text from the OCR service. The action object is then sent to the email client, which is configured to display a prompt allowing a user to perform the action represented by the action object.