There are disclosed devices, methods, and systems for electronic communication enhanced with visual indicators of metadata. Metadata is received from a plurality of disparate sources, the metadata reflective of at least one of location, social connectedness, biomechanics, mood, and health and wellness states of an individual with whom a user is engaging in electronic communication. A visual representation of the metadata is generated, the visual representation including a plurality of visual indicators of the states. A user interface for electronic communication with the individual is presented, the user interface including the visual representation of the metadata. While the user is engaging in electronic communication with the individual, updated metadata from at least one of the disparate sources is received, and the user interface is updated to reflect the updated metadata.

Aspects of the subject disclosure may include, for example, a method in which a processing system collects information associated with trouble tickets each including a problem abstract and a log text. The method includes analyzing the log text to obtain a problem resolution for that ticket; defining ticket clusters according to the problem abstracts, and labeling the clusters. The processing system creates a library of the labeled clusters, each entry including a cluster label, a problem abstract for that cluster, and a resolution summary for that problem abstract, indicating a mapping of the problem abstract to the resolution summary for that cluster. The method includes training, based on the mapping, machine-learning applications for a predicted resolution summary for each cluster and for classifying a new ticket. The method includes assigning the new ticket to a cluster according to the classifying. Other embodiments are disclosed.

An online system allows users to exchange messages with other users, including entities such as businesses. The online system determines a metric describing measure of an entity's responsiveness to messages received via the online system based on a number of messages to which the entity responds and times for the entity to respond to messages. The online system displays an indication of the metric for an entity in connection with content identifying the entity. For example, the indication is displayed in conjunction with a content item identifying the entity, such as a content item including a link to initiate communication of a message to the entity.

An online system allows users to exchange messages with other users, including entities such as businesses. The online system determines a metric describing measure of an entity's responsiveness to messages received via the online system based on a number of messages to which the entity responds and times for the entity to respond to messages. The online system displays an indication of the metric for an entity in connection with content identifying the entity. For example, the indication is displayed in conjunction with a content item identifying the entity, such as a content item including a link to initiate communication of a message to the entity.

In some examples, user models are generated to represent experience of users with respect to their roles. Models that represent conditions are also generated. As part of generating a support element for a particular user, a triggering event is detected (e.g., an update to a user record), a condition is identified, a condition model and a user model are compared to identify a condition preparedness score. This score is used to generate the support element, which is shared with a user device of the user.

The present disclosure describes techniques of processing bullet comments. The techniques comprise obtaining a page of playing a video to output a video stream; obtaining a plurality of pieces of bullet comment data associated with the video stream; and performing an i.sup.th bullet comment processing operation comprising adjusting operation indication information to a first piece of indication information; traversing the plurality of pieces of bullet comment data and determining whether the plurality of bullet comment data comprise a piece of bullet comment data in a to-be-posted state; performing a processing operation on the piece of bullet comment data in the to-be-posted state; in response to determining that the processing operation on the piece of bullet comment data in the to-be-posted state has been completed, adjusting the operation indication information to a second piece of indication information. In the present application, the operation indication information is configured to perform or block an operation subsequent to a bullet comment processing operation.

The present disclosure describes techniques of processing bullet comments. The techniques comprise obtaining a page of playing a video to output a video stream; obtaining a plurality of pieces of bullet comment data associated with the video stream; and performing an i.sup.th bullet comment processing operation comprising adjusting operation indication information to a first piece of indication information; traversing the plurality of pieces of bullet comment data and determining whether the plurality of bullet comment data comprise a piece of bullet comment data in a to-be-posted state; performing a processing operation on the piece of bullet comment data in the to-be-posted state; in response to determining that the processing operation on the piece of bullet comment data in the to-be-posted state has been completed, adjusting the operation indication information to a second piece of indication information. In the present application, the operation indication information is configured to perform or block an operation subsequent to a bullet comment processing operation.

Examples of the present disclosure provide a message relay service. The message relay service provides an application programming interface (API) with which messages can be sent and received without handling specific implementation details of a messaging system. When inbound messages are received, the message relay service may provide a push notification and/or may store the message for later access. In examples, one or more source addresses are used to send messages. If the client device indicates a group of addresses should be used, one address is selected from the group and used to send a message accordingly. In some examples, the message relay service determines that a messaging gateway need not be used to message a recipient address, and transmits the message without use of the messaging gateway. The same API may be used to send and receive messages across different messaging systems without a customer handling system-specific complexities.

Examples of the present disclosure provide a message relay service. The message relay service provides an application programming interface (API) with which messages can be sent and received without handling specific implementation details of a messaging system. When inbound messages are received, the message relay service may provide a push notification and/or may store the message for later access. In examples, one or more source addresses are used to send messages. If the client device indicates a group of addresses should be used, one address is selected from the group and used to send a message accordingly. In some examples, the message relay service determines that a messaging gateway need not be used to message a recipient address, and transmits the message without use of the messaging gateway. The same API may be used to send and receive messages across different messaging systems without a customer handling system-specific complexities.

The present application relates to the technical field of computers, and provides a user request response method, a user request response apparatus, a computer-readable storage medium, and an electronic device. The user request response method comprises: upon the reception of a user request sent from a first-type terminal, sending reminder messages to a plurality of second-type terminals according to the user request; receiving message receipts for the reminder messages within a preset time period; selecting a target message receipt from among the message receipts according to a preset rule; and using the second-type terminal corresponding to the target message receipt as a target second-type terminal and determining to respond to the user request according to the target second-type terminal.