Various embodiments may include methods and systems for avoiding connecting an illegitimate call within a telecommunications network. Various embodiments may include receiving, from a telecommunications network, an incoming call initiating message notifying the first wireless device of an incoming call, in which the incoming call initiating message includes caller information. Some embodiments may further include transmitting a provisional response message including callee information of the first wireless device in response to receiving the incoming call initiating message, transmitting a request message to a second wireless device based on the caller information and the callee information, determining whether the second wireless device initiated the incoming call based on a response message from the second wireless device, if received, in response to the request message, and taking an action to prevent connection of the incoming call in response to determining that the second wireless device did not initiate the incoming call.

Methods, systems, apparatus, and computer program products that can automatically answer communication sessions received from trusted callers are disclosed herein. One method includes maintaining, by a processor of an information handling device, a list of trusted callers encoded in a memory and automatically answering a communication session received by the information handling device from a trusted caller in the encoded list of trusted callers without receiving input from a user of the information handling device accepting the communication session on the information handling device. Systems, apparatus, and computer program products that include hardware and/or software that can perform the methods for automatically answering communication sessions received from trusted callers are also disclosed herein.

Methods, systems, apparatus, and computer program products that can automatically answer communication sessions received from trusted callers are disclosed herein. One method includes maintaining, by a processor of an information handling device, a list of trusted callers encoded in a memory and automatically answering a communication session received by the information handling device from a trusted caller in the encoded list of trusted callers without receiving input from a user of the information handling device accepting the communication session on the information handling device. Systems, apparatus, and computer program products that include hardware and/or software that can perform the methods for automatically answering communication sessions received from trusted callers are also disclosed herein.

A system and method for a cloud callback platform, comprising at least a profile manager, callback manager, interaction manager, media server, context analysis engine, and context aggregator mechanism, allowing users to call a business, agents in contact centers, or other users who are connected to cloud callback platform, and, failing to connect to the individual they called, or by request, allow for an automatic callback object to be created, whereby the two users may be automatically called and bridged together at a time when both users are available, and a context summary report is sent to one or more user. The system and method implement predictive logic to determine the most successful alternative communication channel to use to bridge the two parties.

Systems and methods for categorizing received calls based on early call information are disclosed. Early call information can be audio, video, other sensor data, or other data collected via a calling device during call setup or any time before the call is routed to or accepted at a receiving device. A call and early call information associated with the call are received. A call characteristic, which can be a purpose or topic of the call, is identified using the early call information. Based on the call characteristic, the received call is categorized and a relative priority for the call is assigned. The call can be routed based on the early call information, and a suggested response to the call can be identified. In some implementations, a machine learning model is trained to categorize received calls based on early call information.

Method, apparatus and computer program product for seamless communication resource transition are described herein. A user may wish to share an external communication resource within a group-based communication system. Settings may be provided allowing the user to more effectively share the external communication resource. The user may select the appropriate settings such that the external communication resource can be transmitted to the group-based communication system for display in accordance with the selected settings.

Method, apparatus and computer program product for seamless communication resource transition are described herein. A user may wish to share an external communication resource within a group-based communication system. Settings may be provided allowing the user to more effectively share the external communication resource. The user may select the appropriate settings such that the external communication resource can be transmitted to the group-based communication system for display in accordance with the selected settings.

A secure phone system comprising a plurality of Voice over IP (VoIP) phones, each having an enhanced security implant device, a Mutual Disabling Unit (MDU) and a method of operating the system for securing VoIP phones located in the same room by disabling a VoIP phone while a call is active in another phone in order to prevent audio eavesdropping.

Methods and apparatuses are disclosed for enhancement to an internet protocol (IP) multimedia subsystem (IMS). According to an embodiment, an application server (AS) of the IMS receives from a terminal device a first request for initiating a call service and an internet service which are to be integrated with each other. The AS of the IMS sends a second request for initiating the internet service to a gateway server that acts as a gateway to an internet AS capable of providing the internet service. In response to a reply from the gateway server, the AS of the IMS handles the first request based on the reply.

A first UE receives a first Session Initiation Protocol (SIP) INVITE message requesting the first UE to place the RTT call on hold, during an ongoing Real-Time Text (RTT) call with a second UE. In response to the first SIP INVITE message, the first UE sends a first SIP 200 OK message to the second UE, and the first SIP 200 OK message indicates that the first UE is not allowed to send and receive media data. After sending the first SIP 200 OK message, the first UE receives a second SIP INVITE message requesting the first UE to resume the RTT call. In response to the second SIP INVITE message, the first UE sends a third SIP INVITE message to the second UE, and the third SIP INVITE message indicates that the first UE is allowed to send and receive media data.