A routing system is provided for intelligent routing of instant messages between clients connected to a data network and customer service representatives connected to the network. The system comprises at least one instant message server and at least one intermediate server connected to and addressable on the network, the intermediate server capable of routing and accessible to the instant message server. Clients connecting to the instant message server through instant message software assert a connection link advertised by the instant message server to establish bi-directional communication between the client machine and the intermediate server. In preferred application, the intermediate server interacts with the client for identification of client and client software. The client request is then routed to an appropriate customer service representative running compatible software according to enterprise rules establishing an active instant message connection between the client and the selected customer service representative.

Systems and methods for virtual interactions are described. One or more users can view or listen to media, react to the media and share such media experience virtually with others. The media experience can take place synchronously, asynchronously or both.

An apparatus for multi-bitrate content streaming includes a receiving module configured to capture media content, a streamlet module configured to segment the media content and generate a plurality of streamlets, and an encoding module configured to generate a set of streamlets. The system includes the apparatus, wherein the set of streamlets comprises a plurality of streamlets having identical time indices and durations, and each streamlet of the set of streamlets having a unique bitrate, and wherein the encoding module comprises a master module configured to assign an encoding job to one of a plurality of host computing modules in response to an encoding job completion bid. A method includes receiving media content, segmenting the media content and generating a plurality of streamlets, and generating a set of streamlets.

An apparatus for multi-bitrate content streaming includes a receiving module configured to capture media content, a streamlet module configured to segment the media content and generate a plurality of streamlets, and an encoding module configured to generate a set of streamlets. The system includes the apparatus, wherein the set of streamlets comprises a plurality of streamlets having identical time indices and durations, and each streamlet of the set of streamlets having a unique bitrate, and wherein the encoding module comprises a master module configured to assign an encoding job to one of a plurality of host computing modules in response to an encoding job completion bid. A method includes receiving media content, segmenting the media content and generating a plurality of streamlets, and generating a set of streamlets.

A method of delivering an audio and/or visual media file including, for example, one or more of full or partial master recordings of songs, musical compositions, ringtones, videos, films, television shows, personal recordings, animation and combinations thereof, over the air wirelessly, from one or more servers to an electronic device with or without an Internet connection. The method comprising transmitting and audio and/or visual media file in compressed format to an electronic device, and wherein the electronic device is effective to receive the audio and/or visual file and playback on demand by a user.

A method of facilitating modified content play such that modification actions may be implemented during play of original content form. The modification actions may be specified by users to modify the original content form. The modification may be disseminated to subscribers or other users desiring similar content modifications. The method may be useful in social networking systems to allow social members to share commentary and otherwise modify original content forms to include their personal reflections.

The disclosure relates to a fifth generation (5G) communication system or a sixth generation (6G) communication system for supporting higher data rates beyond a fourth generation (4G) communication system such as long term evolution (LTE). The disclosure provides rendering of fisheye 360 degree video contents, including fisheye circular image videos. A method of a transmitting device is provided. The method includes transmitting, to a receiving device, a Session Description Protocol (SDP) offer message for negotiation of parameter associated with a fisheye image, and receiving, from the receiving device, a fisheye SDP answer message including second fisheye image related information generated based on first fisheye image related information included in the SDP offer message. wherein the first fisheye image related information includes first maximum packing information indicating a maximum number of fisheye images that is available to be packed into one stream.

The disclosure relates to a fifth generation (5G) communication system or a sixth generation (6G) communication system for supporting higher data rates beyond a fourth generation (4G) communication system such as long term evolution (LTE). The disclosure provides rendering of fisheye 360 degree video contents, including fisheye circular image videos. A method of a transmitting device is provided. The method includes transmitting, to a receiving device, a Session Description Protocol (SDP) offer message for negotiation of parameter associated with a fisheye image, and receiving, from the receiving device, a fisheye SDP answer message including second fisheye image related information generated based on first fisheye image related information included in the SDP offer message. wherein the first fisheye image related information includes first maximum packing information indicating a maximum number of fisheye images that is available to be packed into one stream.

A number of variations may include providing a computer system for networked video management, the computer system may include at least one computer having non-transitory memory for storing machine instructions that are to be executed by the computer, the machine instructions when executed by the computer implement the following web service proxy protocol: opening at least one first network connection from at least one video gateway device to at least one web service proxy application and opening at least one second network connection from the at least one video gateway device to at least one network camera on a server network; performing a scan for network cameras on the server network via the at least one gateway device and transmitting the results of the scan to the web service proxy application; and establishing at least one tunnel between the at least one network camera and the web service proxy application.

A number of variations may include providing a computer system for networked video management, the computer system may include at least one computer having non-transitory memory for storing machine instructions that are to be executed by the computer, the machine instructions when executed by the computer implement the following web service proxy protocol: opening at least one first network connection from at least one video gateway device to at least one web service proxy application and opening at least one second network connection from the at least one video gateway device to at least one network camera on a server network; performing a scan for network cameras on the server network via the at least one gateway device and transmitting the results of the scan to the web service proxy application; and establishing at least one tunnel between the at least one network camera and the web service proxy application.