A mobile device that can optionally communicate with a server, the mobile device including latitude/longitude determining capabilities, a display, a data communication system and a power source. The mobile device can be used to communicate, provide location information, track an individual, as well as allow alerting, such in a case of an emergency. This location information could be accompanied with one or more of video information, audio information, multimedia information, and pictures taken by the mobile device. The mobile devices also allow inner-communicability among the devices such as text messaging, chat, voice communications, and the like. The capabilities of the mobile device can also be used to determine if the device has traversed a geo-fence, or defined electronic perimeter, with the crossing of the perimeter capable of triggering special functionality such as the turning on of the mobile device, or smart phone, sending an alert, altering functionality, or the like.

A connection manager manages connections for associated user devices by determining whether an incoming connection has been answered at a user device, and if so then generating and transmitting silencing commands to associated user devices using first and second wireless communication modes, with one mode being faster. Connections can comprise phone calls, and modes can comprise push and Bluetooth messaging. The connection manager can instruct device outputs to provide connection alerts, limited to visual alerts when an associated user device is active, listen for associated user device communications, and instruct device outputs to stop providing alerts when a silencing command is received. Further, a connection manager can receive a signal regarding a headset status, route an outside connection from a phone to the headset when the headset is active or to another device when the headset is not active, detect a change in headset status, and reroute the connection accordingly.

A system that allows a user to access a secured area by confirming location of the user near the secured area and receipt of an access word by the system. A user in possession of a mobile device may be detected at the entrance to a secured location. The system can select a question asking for a passcode corresponding to certain access to the secured location. The question can be spoken to a user through a loudspeaker at the secured location. The user's spoken response can be processed by the system, for example using keyword spotting, to determine if the proper access word is included. If it is, the system can grant access to the secured area.

A system for processing and presenting a conversation includes a sensor, a processor, and a presenter. The sensor is configured to capture an audio-form conversation. The processor is configured to automatically transform the audio-form conversation into a transformed conversation. The transformed conversation includes a synchronized text, wherein the synchronized text is synchronized with the audio-form conversation. The presenter is configured to present the transformed conversation including the synchronized text and the audio-form conversation. The presenter is further configured to present the transformed conversation to be navigable, searchable, assignable, editable, and shareable.

A VoIP server may provide voice-based services when a VoIP device dials a preconfigured number (e.g., ##999). Similarly, a VoIP device having an additional display and/or function keys may signal that a voice-command communications channel should be opened between the VoIP device and the VoIP server in a different way (e.g., using a dedicated button). The VoIP server recognizes the number being called as a request for voice-based services as it would recognize a call to a voicemail extension as a request for voicemail services. Thus, the VoIP server intercepts the outgoing call and directs the call to itself to begin providing voice-based services (e.g., voice dialing and calendaring services).

A mobile device that can optionally communicate with a server, the mobile device including latitude/longitude determining capabilities, a display, a data communication system and a power source. The mobile device can be used to communicate, provide location information, track an individual, as well as allow alerting, such in a case of an emergency. This location information could be accompanied with one or more of video information, audio information, multimedia information, and pictures taken by the mobile device. The mobile devices also allow inner-communicability among the devices such as text messaging, chat, voice communications, and the like. The capabilities of the mobile device can also be used to determine if the device has traversed a geo-fence, or defined electronic perimeter, with the crossing of the perimeter capable of triggering special functionality such as the turning on of the mobile device, or smart phone, sending an alert, altering functionality, or the like.

A connection manager manages connections for associated user devices by determining whether an incoming connection has been answered at a user device, and if so then generating and transmitting silencing commands to associated user devices using first and second wireless communication modes, with one mode being faster. Connections can comprise phone calls, and modes can comprise push and Bluetooth messaging. The connection manager can instruct device outputs to provide connection alerts, limited to visual alerts when an associated user device is active, listen for associated user device communications, and instruct device outputs to stop providing alerts when a silencing command is received. Further, a connection manager can receive a signal regarding a headset status, route an outside connection from a phone to the headset when the headset is active or to another device when the headset is not active, detect a change in headset status, and reroute the connection accordingly.

Methods and systems for contextually based fulfillment of communication requests are provided herein. In some embodiments, a method for contextually based fulfillment of a communication request via a telephony platform, comprises receiving via a telephony-based communication, at a fulfillment center, a user request for a service; determining a service provider capable of fulfilling the user request; translating the user request into one or more user intents; creating a contextual framework based on the user intent; requesting additional information regarding details of the user intent based on the contextual framework; and fulfilling the user request using the user intents when the contextual framework is complete.

In one embodiment, a device receives a call from a caller that is initiated as a public switched telephone network (PSTN) call and directed to first contact information for a recipient's device. The call is forwarded using an unconditional call forwarding option to the device. The device retrieves second contact information for the recipient's user device. The second contact information is different from the first contact information used in the PSTN call. The device initiates a communication to the recipient's user device using the second contact information via a communication channel different from the PSTN. The communication avoids triggering the unconditional call forwarding option for the recipient's device. The device connects the call between the caller and the recipient's device upon initiating the communication. The device is in a call path of the call and performs a call feature for the call.

An artificial intelligence (AI) model, using logistic regression and gradient boosting tree, may determine a priority score for a user. The priority score may be associated with a likelihood of redemption of investment funds of the user by the user. Based on the priority score for the user, a server may prioritize transmission of a communication message to the user via one of a plurality of communication channels. The communication message may describe why the user should continue with their investment funds without redemption.