A device, system and method for determining a prioritized list of communication groups is provided. A computing device monitors current call statistics of a plurality of communication groups, the communication device assigned to the plurality of communication groups. The computing device, based on a comparison of the current call statistics with historical call statistics of the plurality of communication groups, generates a prioritized list of the plurality of communication groups. The computing device transmits, to the communication device, the prioritized list. The communication device may render the list for selection of a communication group, and/or automatically change to a highest priority communication group of the prioritized list, and/or when bandwidth of a current site is unavailable to communicate on the highest priority communication group, roam to a site with available bandwidth to change to a highest priority communication group in the prioritized list.

In one aspect, a device includes a processor and storage accessible to the processor. The storage bears instructions executable by the processor to parse content of a message and determine, based on the parsing of content of the message, whether to provide a notification using the device. The instructions are also executable by the processor to provide the notification responsive to a determination, based on the parsing of content of the message, to provide the notification using the device.

Technology for determining a queue position of a call from a user can include receiving, at an enterprise, the call from a user device associated with the user. The user device includes an application associated with the enterprise. The call is placed into an on-hold queue. A weighted level of importance associated with the call is determined based on call history information associated with the user device and call frequency associated with the user. The weighted level of importance is compared to at least one weight threshold. A wait time for the call is decreased based on the weighted level of importance meeting or exceeding the at least one weight threshold.

Disclosed are methods and systems for routing messages based on regional events. In some aspects, an origin of a call is determined, and a datastore consulted to determine whether the origin is experiencing a regional event. If so, an identity of the caller may be ascertained. If the caller is determined to have sufficient priority, the call may be routed over a first network. Otherwise, the call may be routed over a second network, or in some aspects, placed in a hold queue until sufficient network capacity is available to service the call.

Aspects of the disclosure relate to routing of an emergency communication under fault conditions. Routing can be implemented in a packet-switching (PS) network that provides voice service. For a network node of the PS network, availability to route the emergency communication through a specific emergency service routing number (ESRN) can be determined and, in response to the network node being unavailable, administrative data associated with the ESRN can be accessed. In addition, an identifier associated with the administrative data can be updated (e.g., created or modified) with data indicative of the device that originated the emergency communication. The administrative data and the resulting identifier can be delivered to a second network node that can route the emergency communication to an emergency service network.

Systems, apparatuses, services, platforms, and methods are discussed herein that provide user search services to a communication platform. An example user search service receives a query indicted by a user to find users of a communication platform associated with one or more search terms. The example user search service also presents to the user a search result view comprising resultant users on the communication platform, where the search result view includes one or more graphical annotations in association with ones of the resultant users that indicate a quantity of common users on the communication platform between the user and the ones of the resultant users.

A text message transmission apparatus and a method thereof are provided. The text message transmission apparatus includes a mobile network communication module, a subscriber line interface circuit (SLIC) module and a processor. The mobile network communication module receives a text message. The SLIC module is configured to connect to a traditional telephone set in a public switched telephone network (PSTN). The processor is coupled to the mobile network communication module and the SLIC module. The processor decodes the text message to obtain a text content of the text message, transforms the text content into a speech content, and plays back the speech content through the SLIC module. Accordingly, the text messages can be transmitted through the PSTN.

A method for passing content to at least one communicator device. The user of a communicator device registers with at least one service provider for delivering a plurality of different types of content to be passed to the at least one communicator device. A user defined priority is assigned to the at least one type of content. The user defined priority is stored on a computer readable medium. The different types of content are passed to the at least one communicator device based on the user defined priority.

Systems, apparatuses, services, platforms, and methods are discussed herein that provide user search services to a communication platform. An example user search service receives a user query to find users of the communication platform associated with one or more search terms, performs a graph search process based at least on the one or more search terms to identify a first set of users related to the user through at least one common user, and performs an indexed search process to identify a second set of users associated with the one or more search terms. The user search service then presents to the user a result view comprising the first set of users prioritized over the second set of users.

Aspects of the disclosure relate to routing of an emergency communication under fault conditions. Routing can be implemented in a packet-switching (PS) network that provides voice service. For a network node of the PS network, availability to route the emergency communication through a specific emergency service routing number (ESRN) can be determined and, in response to the network node being unavailable, administrative data associated with the ESRN can be accessed. In addition, an identifier associated with the administrative data can be updated (e.g., created or modified) with data indicative of the device that originated the emergency communication. The administrative data and the resulting identifier can be delivered to a second network node that can route the emergency communication to an emergency service network.